Technote (FAQ)
Question
How do I access technical support resources for SPSS and ShowCase products following the IBM acquistion?
Answer
Technical Support for all SPSS and ShowCase products is being handled by the SPSS Support team. All case submission is now done through IBM Support systems. View our Registration Quick Start FAQ to get started online. Use the IBM Planetwide directory to locate your Technical Support phone number. Students: Submit your cases via the Student Portal.
SPSS knowledge base content has been moved to the IBM web site and can be searched from the Search Support section on the Support Portal Home page.
NOTE: When you're working in the Support Portal, always set your "Product List" in the left-hand navigation window to filter all portal content to be relevant to your products.
Patches are being posted to the IBM Support Site. Find fixes available for your products on the Support Portal Downloads page.
Product documentation is being posted to the IBM Support Site. Find documentation for your products on the Support Portal Documentation pages.
For information about renewing your support contract, please refer to IBM SPSS Subscription and Support.
For ongoing guidance on using the IBM Support Portal, please see the videos on the IBM Electronic Support overview page.
Please see our SPSS to IBM Technical Support Transition FAQs for answers to your transition questions.
| Segment | Product | Component | Platform | Version | Edition |
|---|---|---|---|---|---|
| Business Analytics | ShowCase Reporting | Platform Independent | Not Applicable | Client, Server | |
| Business Analytics | SPSS Data Collection | Platform Independent | Not Applicable | n/a | |
| Business Analytics | SPSS Decision Management | Platform Independent | Not Applicable | All Editions | |
| Business Analytics | SPSS Modeler | Platform Independent | Not Applicable | All Editions | |
| Business Analytics | SPSS Collaboration and Deployment Services | Platform Independent | Not Applicable | All Editions |
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