Preventive Service Planning
This is your first stop when looking for help on Maximo. Select the tab that best matches the information you are looking for and click a topic button for a targeted list of popular documents on the subject.
Welcome to the support resources page for Maximo. This is a page dedicated to Maximo support where you can find more information related to Maximo and quickly perform searches on subjects that are commonly asked about by our clients. The links below provide a quick reference areas of the IBM web that support your product. The tabs across the top offer one-button searching for commonly requested information.
Links to Other Smarter Infrastructure Offering Resources
SmartCloud Control Desk - Integrated Service Desk product with IT Asset Management, Service Request Management and Change and Configuration Management.
TRIRIGA - Integrated Workplace Management product with Real Estate, Facilities, Capital Project, Energy Management, and Maintenance.
Links to Support Resources
IBM Support Portal for Maximo
The IBM Support Portal is a central entry point into all support offerings and provides information and support resources for your products. Visit the Support Portal to review and access Tech Alerts, Downloads, Tools, Support Content and other resources.
Service Management Connect (SMC) is an interactive social media environment where you can post and read Blogs, access Wikis, participate in Forums interact with developers and clients and link to other resources. SMC is a great place to get questions answered by experts and people who have already solved similar challenges.
The support compatibility matrix provides information related to your supported products and the supported platforms/compatible products.
The Release Notes detail important information, known limitations, new features, and changes to IBM products.
The End Of Support (EOS) announcements and supported version information provides content about supported versions, what versions that no longer have support, and when current versions will end support.
The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online. You can use SR to report problems on your supported IBM products.
IBM Support Phone Numbers
- US & Canada: 1-800-IBM-SERV (1-800-426-7378)
- Worldwide phone numbers: www.ibm.com/planetwide
IBM Tivoli Request for Enhancement (RFE) Community
Visit the Tivoli RFE community to submit enhancement requests and collaborate directly with the Tivoli product development teams and other product users. You can track upcoming product release plans through the release cycle, and comment and rate planned items along the way.
The IBM Support Handbook provides information on the support service offerings provided by IBM, including definitions of programs, policies, and procedures.
Passport Advantage Online provides access to entitled software downloads.