IBM Support

HTTP does not start after upgrade to 8.5

Technote (troubleshooting)


This document applies only to the following language version(s):

English

Problem

HTTP task does not load either automatically (due to being listed in the Server tasks line) or manually with a "load HTTP " command at the server console.

Symptom

You will see one of the following error messages at the server console as HTTP starts to load:
HTTP Server: Using Internet Site Configuration View
JVM: The Java Virtual Machine creation returned an invalid JVM machine pointer.
JVM: Java Virtual Machine failed to start
HTTP Server: Error Loading Java Virtual Machine
HTTP Server: JVM: Missing entrypoint in JVM runtime library.
HTTP Server: Shutdown

or

HTTP Server: Using Internet Site Configuration View
JVMJ9VM015W Initialization error for library j9gc24(2): Failed to instantiate heap; 256M requested
JVM: The Java Virtual Machine creation returned an invalid JVM machine pointer.
JVM: Java Virtual Machine failed to start
HTTP Server: Error Loading Java Virtual Machine
HTTP Server: JVM: Missing entrypoint in JVM runtime library.
HTTP Server: Shutdown


Cause

The JVM folders in the Domino program directory are not correct.


Diagnosing the problem

In order to verify that it is indeed the JVM on the server that is causing HTTP to not load. Please enter the following command at the server console to disable JVM "set config HTTPDisableJVM=1" and then do a "load HTTP" at the server console. You will see that as soon as JVM is disabled HTTP will load correctly.

Resolving the problem

In order to resolve the issue rename the jvm and jvm5 folders in the Domino program directory and then run the 8.5 install again.


In one customer case, the issue was caused because the following was missing:

Prereq Portable App Solution environment 5722SS1 Option 33

Once this was installed, HTTP task started working again

Document information

More support for: IBM Domino
Deployment

Software version: 8.5

Operating system(s): Windows

Software edition: Edition Independent

Reference #: 1399224

Modified date: 05 November 2010


Translate this page: