A fix is available
APAR status
Closed as program error.
Error description
After the Call Home function creates the Problem Management Report (PMR) ticket it attempts to upload the problem files to the PMR ticket system. If it fails it retries. The user noticed that during retries the source of the failure events seemed to change. Sometimes it specified "PureSystems Manager SN#XXXXXXX" and other times it had a source similar to "Cluster Cluster 1". This created 2 separate sets of correlated events. When the upload retry succeeded only one of the failure event sets would be resolved.
Local fix
Problem summary
The Call Home function was creating failed upload events using an incorrect event source.
Problem conclusion
A code fix is being provided in PureApplication System version 2.0.0.1 to prevent invalid retry events from being created.
Temporary fix
Comments
APAR Information
APAR number
IT05508
Reported component name
PAPP SYS 8382 I
Reported component ID
5725G3200
Reported release
200
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-11-11
Closed date
2014-11-11
Last modified date
2014-11-11
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
PAPP SYS 8382 I
Fixed component ID
5725G3200
Applicable component levels
R200 PSY
UP
[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSM8NY","label":"PureApplication System"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"200"}]
Document Information
Modified date:
25 September 2021