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IT05504: PUREAPPLICATION SYSTEM V2.0 CALL HOME FEATURE SHOULD CREATE THE COLLECTION SET EVEN IF THE PROBLEM TICKET CAN NOT BE CREATED

A fix is available

IBM PureApplication System Version 2.0.0.1

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APAR status

  • Closed as program error.

Error description

  • A user was testing the Call Home function and noticed that when
a problem occurs creating the Problem Management Report (PMR)
ticket the collection set that would be created is missing.

The system collection set should be created even if the PMR
ticket has an issue being created as it can be used later to
diagnose the problem.

Local fix

  • 



Problem summary


    

  • The collection set for the system issue was not being created if
the Call Home function failed to open a Problem management
Report (PMR) ticket.

    



Problem conclusion


    

  • A code fix is being provided in PureApplication System
version 2.0.0.1 to create the collection set for the problem
even if the Call Home function fails to create the PMR ticket.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT05504
    • 

  • Reported component name
    PAPP SYS 8382 I
    • 

  • Reported component ID
    5725G3200
    • 

  • Reported release
    200
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2014-11-11
    • 

  • Closed date
    2014-11-11
    • 

  • Last modified date
    2014-11-11
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    PAPP SYS 8382 I
    • 

  • Fixed component ID
    5725G3200
    • 



Applicable component levels


    

  • R200  PSY
       UP
    • 








      
              
                            

              

              [{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSM8NY","label":"PureApplication System"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"200"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            24 September 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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