IT05508: PUREAPPLICATION SYSTEM V2.0 CALL HOME FUNCTION SWITCHES EVENT SOURCES ON UPLOAD RETRIES

IBM PureApplication System Version 2.0.0.1

APAR status

• Closed as program error.

Error description

• After the Call Home function creates the Problem Management
  Report (PMR) ticket it attempts to upload the problem files to
  the PMR ticket system. If it fails it retries.
  
  The user noticed that during retries the source of the
  failure events seemed to change. Sometimes it specified
  "PureSystems Manager SN#XXXXXXX" and other times it had a source
  similar to "Cluster Cluster 1".
  
  This created 2 separate sets of correlated events. When the
  upload retry succeeded only one of the failure event sets would
  be resolved.
  

Local fix

Problem summary

• The Call Home function was creating failed upload events using
  an incorrect event source.
  

Problem conclusion

• A code fix is being provided in PureApplication System version
  2.0.0.1 to prevent invalid retry events from being created.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  PAPP SYS 8382 I

• Fixed component ID

  5725G3200

Applicable component levels

• R200 PSY

     UP