IT01872: NOT ABLE TO DOWNLOAD VIRTUAL MACHINE MUST GATHER LOGS FROM THE VIRTUAL SYSTEM PANEL

IBM PureApplication System Version 1.1.0.5

APAR status

• Closed as program error.

Error description

• While attempting to download a large Must Gather log set
  (cloudburst_collectXXXXXXXXX.tar) from the "Virtual machines"
  section of a Virtual Systems instance panel, a failure is
  encountered during the download indicating the file could not be
  found.
  
  A "java.lang.OutOfMemoryError" error might also be seen in the
  IWD error.log file.
  

Local fix

• ssh into the VM where the log set is retained and access the
  files from the "/tmp" directory where these files are located.
  

Problem summary

• A programming error was found in the log download function that
  was attempting to open and load the complete log file into a
  buffer before processing it.
  

Problem conclusion

• A fix is being provided to handle partial log content during the
  log file download process.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  PUREAPP SYS W17

• Fixed component ID

  5725F4600

Applicable component levels

• R110 PSY

     UP

• R200 PSY

     UP

• R100 PSN

     UP

• RESP PSN

     UP