IBM Support

IC95874: VIRTUAL APPLICATIONS AND SHARED SERVICES FAIL TO START AFTER THE PURESYSTEM MANAGER IS REPLACED

A fix is available

IBM PureApplication System Version 1.1.0.1

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When a PureSystem Manager is replaced or modified such that
the MAC address changes, the network time protocol
(NTP) settings may no longer be accurate. This can cause
deployed virtual machines to have inaccurate time.  Once the
time drifts to more than 10 minutes off of the PureSystem
Manager time, virtual applications and shared services will
fail to start.

Local fix

  • 



Problem summary


    

  • The floating IP address of the current PureSystem Manager
primary node should be used in the NTP settings code instead of
the IP address of a specific PureSystem Manager node.

    



Problem conclusion


    

  • The code has been updated to use the floating IP address.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IC95874
    • 

  • Reported component name
    PUREAPP SYS W15
    • 

  • Reported component ID
    5725G3200
    • 

  • Reported release
    110
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2013-09-10
    • 

  • Closed date
    2013-09-11
    • 

  • Last modified date
    2013-09-11
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    PUREAPP SYS W15
    • 

  • Fixed component ID
    5725G3200
    • 



Applicable component levels


    

  • R110  PSY
       UP
    • 

  • R100  PSN
       UP
    • 

  • RESP  PSN
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSM8NY","label":"PureApplication System"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.1.0.0","Edition":"","Line of Business":{"code":"","label":""}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            11 September 2013
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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