Welcome to IBM Support Guide

Why IBM Support
IBM empowers you to achieve success with your IBM products and services,
regardless of whether they are deployed on-premises or in the cloud across hybrid cloud environments.


IBM Support Client Quick Reference Guide

Join us for a webinar on Understanding the Support Guide

Account access
Request or change access to your IBM support account
Support case management
Open/Manage cases
Support escalation
Leverage the escalation process, if your business needs change and need additional attention
Known Issues, APARs, & HIPER APARs
Stay current with known product defects and known issues
My Notifications
Sign up to stay informed of critical IBM software support updates
Product lifecycle
Maintain product currency by staying up to date on product lifecycles and releases
MustGather
Cloud Pak, Security, Automation, z Software, Sustainability, Data & AI
IBM support executive briefing document
Learn how to make the most of your IBM support experience
IBM Security Vulnerability Management
Address security and AI vulnerabilities in IBM products and websites
Support Resources
Support self help
IBM provides self help capabilities through digital channels- powered by IBM watsonx™
Support offerings
Understand the various IBM support offerings and how they can assist with your buisness outcomes
Product details
Review product-specific variances in support
IBM Cloud products
Explore self-guided and paid support options
Customer guidelines and response goals
Understand IBM Support polices
Subscription & Support Scope
IBM Software Subscription and Support (S&S) is a comprehensive update and technical support solution included with the purchase of each IBM software program
Terms and conditions
View International Passport Advantage Agreement that applies to IBM products and services
Download Policies
Fix Central download policies

Page Feedback