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Returns policy


For a new IBM Machine, you may return it to IBM for any reason within 30 days of the date of invoice and obtain a refund or credit. IBM does not provide refunds or credits for portions of a packaged offering provided at a single price. You may return the complete package for a refund or credit.

To qualify for this credit or refund (as applicable), you must call IBM at 1-800-426-2255 to obtain a return-authorization form. You must return the new IBM Machine, including all documentation and accessories, intact and in its original packaging, to an IBM designated location by the date IBM specifies.

A copy of the invoice, the return-authorization form, and the shipping label must accompany the return. Shipping and handling charges generally will not be refunded or credited. IBM Machines returned without an IBM return-authorization form or returned after the date specified by IBM, may be subject to a restocking fee equal to 15% of the price paid. You agree to pay the restocking fee as IBM specifies.

For an IBM licensed software Program that was delivered to you digitally, the above terms apply, except that instead of returning the IBM Program, you may destroy it (including any IBM Program documentation) and use an IBM provided form to acknowledge in writing to IBM that you no longer have the right to use the IBM Program. If the IBM licensed software Program that was delivered to you digitally was purchased through the Canadian English Software online Catalogue, you must submit your refund request to:

To review the return policies within each Agreements prior to placing your order, visit our contract page or call IBM customer service at 1-888-SHOP-IBM (1-888-746-7426). An customer service representative will be happy to assist you with questions regarding our return policy or any other questions you may have.

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