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Shopping FAQ

Before you buy
Payment and shipping
What are my payment options?
What are my shipping charges?
Does IBM ship internationally?
Why does IBM charge tax?

Creating an account
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Can I modify my information?
What if I forget my password?

Privacy and security
How safe is ordering online?
Is my information kept private?
After you buy
Order status
How do I track my order?
When will my order arrive?
How do I cancel my order?

Downloading software
How do I complete a download?

Solving problems
How do I check my warranty?
How can I get service or repairs?
How do I return products?
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