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Safe shopping guarantee

   

How safe is online ordering?
Purchasing online from ibm.com is extremely safe. Our web site uses 128-bit encryption to protect any information you enter online. 128-bit encryption is among the most powerful encryption standards available.

You probably already transmit your credit card number electronically almost every day. When you use your credit card at the local store, your card information is encrypted and transmitted over a phone network. Using your card on a secure online Web site like ibm.com is very similar--your information is encrypted and then transmitted over a high-speed network line. Tens of thousands of customers have made online purchases at ibm.com without any fraudulent use of their credit card.

If you still have concerns about the safe use of your credit card on ibm.com, please contact us at 1-888-SHOP-IBM, 24 hours a day, 7 days a week.

Our safe shopping guarantee
We're so sure about the security of our web site that we back every purchase with a Safe Shopping Guarantee. If using your credit card at ibm.com results in subsequent unauthorized use of your card, we'll cover your liability up to $50.

Here are the simple details:
The unauthorized use must have resulted from giving your credit card information to ibm.com online, not from fault of your own. Our guarantee applies only if your credit card information was given to us over the ibm.com secure server. If you discover unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. You must also notify us of the problem in writing, by e-mail or letter. We limit our Safe Shopping Guarantee to $50 because your credit card provider likely will either cover the unauthorized charges altogether, or limit your liability to $50 or less. Your card user agreement will have the details. To take advantage of our Safe Shopping Guarantee, just follow these steps.

Is my personal information kept private?
We use any information you provide to us only in accordance with our Privacy Policy. You can link to our Privacy Policy by clicking here.

Safe shopping guarantee: What to do
Though highly unlikely, should unauthorized charges ever appear on your credit card within 60 days of your purchase on ibm.com, please do the following:

1.  Contact your credit card company as soon as possible and report the unauthorized charges. Request to speak to a representative of the credit card company’s fraud department. The representative will have details regarding the company’s fraud claim process and assess whether a personal liability fee applies in your specific case.
2.  If your credit card company determines that the charges resulting from your online purchase at ibm.com were fraudulent and holds you responsible for any unauthorized charges, contact ibm.com promptly by e-mail or by mail. Please include the following information in your communication.
  • Your name
  • Daytime phone number
  • Billing address
  • A copy of the credit card statement in question (circle any fraudulent charges)
  • Proof of the credit card company’s fraud determination and liability fee
  • A brief description of the incident
  • 3.  IBM will contact you and confirm your claim. If the unauthorized charges resulted through no fault of your own, IBM will reimburse your credit card account up to $50. We also will send you a letter confirming the reimbursement.

    IBM reserves the right to modify or withdraw this Safe Shopping Guarantee without notice.

    Related topics

    How do I create an account?

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