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Questions and answers


What products are available for purchase?
Please visit IBM Products

Who can I speak with in order to determine what kind of computer system I need?
When you call 1-888-SHOP-IBM, your call will be routed to the IBM representative most qualified to assist you.

How will my call be handled by ibm.com?
When you call ibm.com at 1-888-SHOP-IBM, the telephone will be answered by a representative of the Customer Response Unit (the CRU). He or she will ask for certain basic demographic information (name, company, address, and customer number if applicable), and will inquire as to the nature of the call. Your call will then be transferred to the team best able to assist you.

How can I get technical support?
Technical support is available 24 hours a day, 7 days a week either online and via phone.

For online support visit: IBM Support

By phone, contact IBM Service at 1-800-IBM-SERV (1-800-426-7378). Please have your system's model number available so that your call can be directed to the most appropriate technical specialist. The model number is printed on your system near the system's serial number - here's an example: 2645-9ZU

I need a manual. How do I get a replacement?
If you no longer have the manual that was shipped with your product, you can get a replacement.

You can either get a replacement manual online or call 1-800-879-2755 (8:30am to 7:00pm EST, Monday - Friday)

How do I order parts?
If you know the part number, and you are ready to buy

If you want to search for the part.

How do I file a complaint?
ibm.com takes great care in all of its communication with customers. Should something occur during your communication with ibm.com, which you find unacceptable, every effort will be made to resolve the situation to your satisfaction. If, however, you still wish to file a formal complaint, simply call 1 800 IBM-4YOU (1-800-426-4968) and ask for the Customer Service Department.

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