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For eligible customers, please contact EPP at 1-800-426-3675 option 3, or send us an e-mail, to determine why you are unable to log in.

For new employees not yet listed in bluepages, please work directly with your manager to have your HR/CERIS information updated. Please allow up to one month for processing before you are able to access the site with your own serial number and last name. In the meantime, please contact EPP at 1-800-426-3675 option 3 to place your order.

For IBM contractors, please visit the contractor site at www.ibm.com/shop/us/cpp.

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To place an order by phone, please contact EPP at 1-800-426-3675, option #3 (8:30am-9pm Mon.-Fri.; 9am-6pm Sat. ET). The TTY number for the deaf and hard of hearing is 1-800-426-3383.

If you are trying to access the site within the IBM firewall, and/or suspect there may be an issue with your proxy or socks settings, please contact your local IT support for assistance.