IBM Storage Support Services
Many companies struggle with balancing IT availability with operational costs. With storage products and environments becoming more and more complex, attached to multiple platform types and serving multiple middleware products – and the constant requirement to reduce operational costs – this can put a strain on any IT organization.
To fully leverage the capabilities of today's storage devices, your staff needs deep knowledge on how to configure your storage devices along with proactive support to maintain hardware and software levels. IBM helps you meet these challenges with broad set of storage support services designed to meet your specific business storage availability requirements while helping reduce IT support costs.
IBM has a flexible and comprehensive range of hardware and software support services available for your IBM storage devices to maximize availability and the return on your storage investment.
Hardware Maintenance and Warranty Services
Your new storage devices come straight out of the box with hardware warranty support.
Need faster response time? Greater coverage hours?
Keep your data flowing with the right support for your environment.
Software Support for Storage
The majority of new storage devices only include hardware warranty support as a default service, which covers hardware product defect support only. Storage device warranty and your server support contracts don't include product usage support. Since the majority of service requests for storage are related to installation, usage and configuration issues and not HW defect problems, you need IBM Software Support for Storage to maximize your IT Investment.
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Support line for storage products (supporting entry level tape/disk, midrange disk, NAS, Enterprise Tape and Enterprise Storage systems)
Storage software maintenance and support (supporting XIV, ProteTIER, SVC, Storwize, V7000 and SoNAS products)
Onsite Help, Microcode, Machine Code and Hard Drive Retention
Supporting your storage environment isn't always as easy as just having a solution and plan to mitigate risk. Resources and skills can be stretched, and requirements can stand in the way of ensuring you meet corporate standards and guidelines. These services can increase your IT staff productivity and offload your team to focus on critical business needs.
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On-site problem determination option for selected IBM storage products
Access to dedicated technicians can improve product availability and improve efficiency. Let our experts help simplify the management of on-site problem determination/problem source identification.
Enhancing high availability through preventive maintenance across IBM platforms
Machine code upgrade option for storage products
Helps keep covered storage products at the current machine code level at your request
Maintenance option for hard drive retention
Keep your hard drive at replacement to protect sensitive data
Customized Support Unique to your Environment
Complex storage environments can be a headache to support and impact IT staff productivity. Is your storage environment becoming more challenging to support? Are you finding it hard to build the skills required to support new storage technologies? Have you had storage outages that impacted your business?
Our Custom Technical Support services are designed to help you simplify your technical support by providing single-source expertise for your IBM, Microsoft® and open system platforms, as well as your middleware, storage and network systems from IBM and other vendors. Using your own dedicated team of CTS experts, you can augment your IT staff and tailor services to your unique needs. Most importantly, you can leverage IBM's services to boost your business efficiency and innovation and help optimize your IT availability.
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Learn more about IBM Custom Technical Support
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