function DynaScriptTag(url){
	this.url = url;
    this.userAgent = navigator.userAgent.toLowerCase();
    this.browser = {
		    version: (this.userAgent.match(/.+(?:rv|it|ra|ie)[\/: ]([\d.]+)/) || [])[1],
		    safari: /webkit/.test(this.userAgent),
		    opera: /opera/.test(this.userAgent),
		    msie: /msie/.test(this.userAgent) && !/opera/.test(this.userAgent),
		    mozilla: /mozilla/.test(this.userAgent) && !/(compatible|webkit)/.test(this.userAgent),
		    konqueror: this.userAgent.match(/konqueror/i)
	    };
    this.send = send;
    this.callback = callback;
    if (this.browser.safari || this.browser.konqueror) {
        _xsajax$node = [];
        _xsajax$nodes = 0;
    }
}
function send() {

    var arg = {
        'url': null
    };
    arg.url = this.url;

    this.node = document.createElement('SCRIPT');
    this.node.type = 'text/javascript';
    this.node.src = arg.url;

    var node_helper = null;

    if (this.browser.msie) {
        function mybind(obj) {
            temp = function() {
                if (this.readyState == "complete" || this.readyState == "loaded") {
                    return obj.callback.call(obj);
                }
            };
            return temp;
        }
        this.node.onreadystatechange = mybind(this);

        } else if (this.browser.safari || this.browser.konqueror) {
        _xsajax$nodes++;

        var helper = 'var ctx = _xsajax$node[' + _xsajax$nodes + '];' + 'ctx.callback.call(ctx.node);' + 'setTimeout(function () {' + '    ctx.node_helper.parentNode.removeChild(ctx.node_helper);' + '}, 100);';
        node_helper = document.createElement('SCRIPT');
        node_helper.type = 'text/javascript';
        node_helper.appendChild(document.createTextNode(helper));
        _xsajax$node[_xsajax$nodes] = {
            callback: this.callback,
            node: this.node,
            node_helper: node_helper
        };
    } else {
        this.node.onload = this.callback;
    }

    var head = document.getElementsByTagName('HEAD')[0];
    head.appendChild(this.node);

    if (node_helper !== null) {
        setTimeout(function() {
            var head = document.getElementsByTagName('HEAD')[0];
            head.appendChild(node_helper);
        }, 100);
    }
}

function callback() {
}

/*
 * $RCSfile: common.js,v $
 * $Revision: 1.1 $
 * $Date: 2008/03/31 21:03:43 $
 *
 * Copyright (C) 2003 Jive Software. All rights reserved.
 *
 * This software is the proprietary information of Jive Software. Use is subject to license terms.
 */

// Override the default trim method of String.
String.prototype.trim = function() {

  var text = this;
  var start = 0;
  var end = text.length;
  var display = "";
  for (var i = 0; i < text.length; i++) {
    display += text.charCodeAt(i) + " ";
  }
  for (var i = 0; i < text.length; i++) {
    var code = text.charCodeAt(i);

    if (code >= 33) {
      start = i;
      break;
    }
    else{
      start++;
    }
  }
  for (var i = text.length; i > start; i--) {
    var code = text.charCodeAt(i - 1);

    if (code >= 33) {
      end = i;
      break;
    }
  }

  return text.substring(start, end);
}
// variable to tell whether or not a form has been clicked
var clicked = false;

function allowClick() {
  if (! clicked) {
    clicked = true;
    return true;
  }
  return false;
}
// Sequence for open window names
var windowNameSeq = 0;

// Array of all open windows
var windows = new Array();

// Checks to see if a window exists
function windowExists(name) {

  for (var i = 0; i < windows.length; i++) {

    // IE needs a try/catch here for to avoid an access violation on windows[i].name
    // in some cases.
    try {
      if (windows[i].name == name) {
        return true;
      }
    }
    catch (exception) {
    }
  }

  return false;
}
// Returns the window object - returns nothing if not found.
function getWindow(name) {

  for (var i = 0; i < windows.length; i++) {
    try {
      if (windows[i].name == name) {
        return windows[i];
      }
    }
    catch (exception) {
    }
  }
}

function removeWindow(name) {

  for (var i = 0; i < windows.length; i++) {
    try {
      if (windows[i].name == name) {
        windows.splice(i, 1);
        return;
      }
    }
    catch (exception) {
    }
  }
}
// Open a window given its unique name, url, width and height.
function pushWin(name, url, width, height) {

  var defaultOptions = "location=yes,status=yes,toolbar=no,personalbar=no,menubar=no,directories=no,";
  defaultOptions += "scrollbars=yes,resizable=yes,";
  defaultOptions += "width=" + width + ",height=" + height;
  launchWinWithOptions(name, url, defaultOptions);
}
// Open a window given its unique name, url, width and height.
function launchWin(name, url, width, height) {

  var defaultOptions = "location=no,status=no,toolbar=no,personalbar=no,menubar=no,directories=no,";
  var winleft = (screen.width - width) / 2;
  var winUp = (screen.height - height) / 2;

  defaultOptions += "scrollbars=yes,resizable=yes,top=" + winUp + ",left=" + winleft + ",";
  defaultOptions += "width=" + width + ",height=" + height;
  launchWinWithOptions(name, url, defaultOptions);
}
// Open a window with given name, url, and options list
function launchWinWithOptions(name, url, options) {

  if (! windowExists(name)) {
    var winVar = window.open(url, name, options);
    windows[windows.length] = winVar;
    return winVar;
  }
  else{
    var theWin = getWindow(name);
    theWin.focus();
  }
}

function getTopLevelWindow() {
  var win = window;

  if (win.parent == win) {
    return win;
  }

  while (win.parent != win) {
    win = window.parent.window;
  }
  return win;
}
// Close the current window object
function closeWin(win) {
  win.close();
}
// Handle closing of the current window
function handleClose(message) {

  if (confirm(message)) {
    removeWindow(getTopLevelWindow().name);
    closeWin(getTopLevelWindow());
    return true;
  }
  else{
    return false;
  }
}
// Handle closing of the current window
function confirmCancel(message) {

  if (confirm(message)) {
    getTopLevelWindow().location.href = 'userinfo.jsp';
    return true;
  }
  else{
    return false;
  }
}

function cancelQueue(workgroup, chatID){
    getTopLevelWindow().location.href = 'userinfo.jsp?workgroup=' + workgroup +'&chatID='+chatID;
    return true;
}

function confirmCancelAndClose(message) {

  if (confirm(message)) {
    getTopLevelWindow().location.href = 'userinfo.jsp';
    getTopLevelWindow().close();
    return true;
  }
  else{
    return false;
  }
}
// Handle closing of the current window
function confirmCancel(message, workgroup, chatID) {

  if (confirm(message)) {
    getTopLevelWindow().location.href = 'userinfo.jsp?workgroup=' + workgroup +'&chatID='+chatID;
    return true;
  }
  else{
    return false;
  }
}

function closeAll() {
  removeWindow(getTopLevelWindow().name);
  closeWin(getTopLevelWindow());
}
// Opens the help window:
function launchHelpWin() {
  var win = launchWin('helpwin', 'helpwin.jsp', 550, 350);
}
// Hide a DIV
function hide(divId) {

  if (document.layers) {
    document.layers[divId].visibility = 'hide';
  }
  else if (document.all) {
    document.all[divId].style.visibility = 'hidden';
  }
  else if (document.getElementById) {
    document.getElementById(divId).style.visibility = 'hidden';
  }
}
// Show a DIV
function show(divId) {

  if (document.layers) {
    document.layers[divId].visibility = 'show';
  }
  else if (document.all) {
    document.all[divId].style.visibility = 'visible';
  }
  else if (document.getElementById) {
    document.getElementById(divId).style.visibility = 'visible';
  }
}

function getDiv(divID) {

  if (document.layers) {
    return document.layers[divID];
  }
  else if (document.all) {
    return document.all[divID];
  }
  else if (document.getElementById) {
    return document.getElementById(divID);
  }
}

function getDivByDoc(divID, doc) {

  if (doc.layers) {
    return doc.layers[divID];
  }
  else if (doc.all) {
    return doc.all[divID];
  }
  else if (doc.getElementById) {
    return doc.getElementById(divID);
  }
}
// TODO
function showTypingIndicator(flag) {

  if (flag) {

  // put the text in the div
  }
  else{

  // blank out the div
  }
}

function informConnectionClosed() {
  alert('Your support session has ended, you will be redirected to the transcript page.');
  parent.location.href = 'transcriptmain.jsp';
}

function addChatText(yakWin, from, text) {

  // The div to write to:
  var yakDiv = yakWin.document.getElementById('ytext');

  // This will be an announcement if there is no from passed in
  var isAnnouncement = (from == "");

  // Create a new span node in the yakDiv. Record the num of nodes right now - used later
  // to see if the node was really added:
  var numChildren = yakDiv.childNodes.length;
  var nameSpan = document.createElement("span");
  var textSpan = document.createElement("span");
  if (isAnnouncement) {
    nameSpan.setAttribute("class", "chat-announcement");
    textSpan.setAttribute("class", "chat-announcement");
  }
  else{
    textSpan.setAttribute("class", "text");
  }
  // add another span containing the username if this is not an announcement:
  var fromIsCurrentUser = false;
  if (! isAnnouncement) {

    // is the from the same as the current user?
    fromIsCurrentUser = (nickname == from);

    if (fromIsCurrentUser) {
      nameSpan.setAttribute("class", "client-name");
    }
    else{
      nameSpan.setAttribute("class", "operator-name");
    }
  }
  var chatLineDiv = document.createElement("div");
  chatLineDiv.setAttribute("class", "chat-line");

  var appendFailed = false;
  try {
    if (! isAnnouncement) {
      nameSpan.innerHTML = from + ": ";
      chatLineDiv.appendChild(nameSpan);
    }
    textSpan.innerHTML = text;
    chatLineDiv.appendChild(textSpan);

    yakDiv.appendChild(chatLineDiv);
  }
  catch (exception) {
    appendFailed = true;
  }
  if (! appendFailed) {

    // Make sure the browser appended:
    appendFailed = (numChildren == yakDiv.childNodes.length);
  }

  if (appendFailed) {
    var inn = yakDiv.innerHTML;
    inn += "<div class=\"chat-line\">";
    if (! isAnnouncement) {
      inn += "<span class=\"";
      if (isAnnouncement) {
        inn += "chat-announcement";
      }
      else if (fromIsCurrentUser) {
        inn += "client-name";
      }
      else{
        inn += "operator-name";
      }

      inn += "\">" + from + ": </span>";

    // yakDiv.innerHTML = inn;
    }
    // var inn = yakDiv.innerHTML;

    inn += "<span class=\"";
    inn += (isAnnouncement ? "chat-announcement\">" : "chat_text\">");
    inn += text + "</span></div>";

    yakDiv.innerHTML = inn;
  }
  else{

  // yakDiv.appendChild(document.createElement("br"));
  }
}

function scrollYakToEnd(yakWin) {

  var endDiv = yakWin.document.getElementById('enddiv');
  yakWin.scrollTo(0, endDiv.offsetTop);
}




  function showChatButton(workgroup) {
    var d = new Date();
    var v1 = d.getSeconds() + '' + d.getDay();
    var img = "//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/chat_rd.gif";
    var gotoURL = "https://www-304.ibm.com/partnerworld/wps/servlet/chat/start.jsp?workgroup=" + workgroup + "&location=" + window.location.href;
    document.write("<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\">");
    document.write("<tr><td>");
    document.write(
        "<a href=\"#\" onclick=\"launchWin(\'framemain\','"+gotoURL+"',600, 450);return false;\" onkeypress=\"launchWin(\'framemain\','"+gotoURL+"',600, 450);return false;\"><img border=\"0\" src=\""+img+"\"></a>");
  	document.write("</td><td>");
  	document.write(
        "&nbsp;<a href=\"#\" onclick=\"launchWin(\'framemain\','"+gotoURL+"',600, 450);return false;\" onkeypress=\"launchWin(\'framemain\','"+gotoURL+"',600, 450);return false;\" class=\"fbox\"><b>Online text chat</b></a>");
  	 document.write("</td></tr></table>");
  }
  
   function showChatLink(workgroup, title) {
    var d = new Date();
    var v1 = d.getSeconds() + '' + d.getDay();
    var gotoURL = "https://www-304.ibm.com/partnerworld/wps/servlet/chat/start.jsp?workgroup=" + workgroup + "&location=" + window.location.href;
    
    document.write("<a href=\"#\" onclick=\"launchWin(\'framemain\','"+gotoURL+"',600, 450);return false;\" onkeypress=\"launchWin(\'framemain\','"+gotoURL+"',600, 450);return false;\">" + title + "</a>");
  }

  function showChatButtonWithAgent(workgroup, agent) {
    var d = new Date();
    var v1 = d.getSeconds() + '' + d.getDay();
    var img = "https://www-304.ibm.com/partnerworld/wps/servlet/chat/live?action=isAvailable&workgroup=" + workgroup;
    var gotoURL = "https://www-304.ibm.com/partnerworld/wps/servlet/chat/start.jsp?workgroup=" + workgroup + "&agent=" + agent + "&location=" + window.location.href;
    document.write("<a href=\"#\" onclick=\"launchWin(\'framemain\','"+gotoURL+"',450, 350);return false;\"><img border=\"0\" src=\""+img+"\"></a>");
  }

  function showButtonWithoutUI(workgroup, params){
    var d = new Date();
    var v1 = d.getSeconds() + '' + d.getDay();
	var img = "https://a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/chat_rd.gif";
    var gotoURL = "https://www-304.ibm.com/partnerworld/wps/servlet/chat/start.jsp?workgroup=" + workgroup + "&noUI=true&"+params + "&location=" + window.location.href;
    
    document.write("<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\">");
    document.write("<tr><td>");
    document.write(
        "<a href=\"#\" onclick=\"launchWin(\'framemain\','"+gotoURL+"',600, 450);return false;\" onkeypress=\"launchWin(\'framemain\','"+gotoURL+"',600, 450);return false;\"><img border=\"0\" src=\""+img+"\"></a>");
  	document.write("</td><td>");
  	document.write(
        "&nbsp;<a href=\"#\" onclick=\"launchWin(\'framemain\','"+gotoURL+"',600, 450);return false;\" onkeypress=\"launchWin(\'framemain\','"+gotoURL+"',600, 450);return false;\" class=\"fbox\"><b>Online text chat</b></a>");
  	 document.write("</td></tr></table>");
  }
  
   
 
function everestCallout(key,text,image,url,type) {
	  this.key = key;
	  this.text = text;
	  this.image = image;
	  this.url = url;
	  this.type = type;
}	
	
function vlpCallout(key,text,image,url,type) {
	  this.key = key;
	  this.text = text;
	  this.image = image;
	  this.url = url;
	  this.type = type;
}	
	
function vicCallout(key,text,image,url,type) {
	  this.key = key;
	  this.text = text;
	  this.image = image;
	  this.url = url;
	  this.type = type;
} 
function renderEntitledChat(div_id, link_only, workgroup, origin){
	
}

function entitledChat(div_id, link_only, workgroup, origin, isOnline) {
    var d = new Date();
    var v1 = d.getSeconds() + '' + d.getDay();
    var img = "//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/chat_rd.gif"; 
    var gotoURL = "https://www-304.ibm.com/partnerworld/wps/servlet/chat/start.jsp?workgroup=" + workgroup  +"&origin=" + origin+"&noUI=false&email=&question=&language=en" ;
    // find the div
    var div = document.getElementById( div_id );
    if( div ){
        //construct the HTML for either the link or the box.
      	if( link_only ){
            content = "<ul class=\"ibm-live-assistance-list\"><li><a href=\"#\" onclick=\"launchWin(\'framemain\','"+gotoURL+"',600, 450);return false;\" onkeypress=\"launchWin(\'framemain\','"+gotoURL+"',600, 450);return false;\" class=\"ibm-chat-link\">Chat online</a></li></ul>";
    	}
    	else{
    		if (isOnline == "false") {
		      content = "<div class='ibm-container ibm-live-assistance'><h2>We're here to help</h2><div class='ibm-container-body'><div class='ibm-portrait ibm-alternate'><img height='36' width='36' src='//a248.e.akamai.net/f/248/47542/30d/www-01.ibm.com/software/main/img/modules/crossbrand/woman_final.gif' 					alt='' /><p>Easy ways to get the answers you need.</p></div><ul class='ibm-live-assistance-list'><li><a class='ibm-call-link' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_index.html'>PartnerWorld Contact Services</a></li></ul><ul class='ibm-live-assistance-list'><li><a class='ibm-forward-link' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/pat_sas_ben_support.html'>Support and Services</a></li></ul><ul class='ibm-live-assistance-list'><li><a class='ibm-email-link' href='/partnerworld/wps/mem/systems/enablementsupport'>E-mail us</a>			</li></ul><ul class='ibm-live-assistance-list'><li><a class='ibm-chat-link' href=\"#\" onclick=\"launchWin(\'framemain\','"+gotoURL+"',600, 450);return false;\" onkeypress=\"launchWin(\'framemain\','"+gotoURL+"',600, 450);return false;\">Chat service unavailable</a></li></ul></div></div>";
		      } else {
		       content = "<div class='ibm-container ibm-live-assistance'><h2>We're here to help</h2><div class='ibm-container-body'><div class='ibm-portrait ibm-alternate'><img height='36' width='36' src='//a248.e.akamai.net/f/248/47542/30d/www-01.ibm.com/software/main/img/modules/crossbrand/woman_final.gif' 					alt='' /><p>Easy ways to get the answers you need.</p></div><ul class='ibm-live-assistance-list'><li><a class='ibm-call-link' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_index.html'>PartnerWorld Contact Services</a></li></ul><ul class='ibm-live-assistance-list'><li><a class='ibm-forward-link' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/pat_sas_ben_support.html'>Support and Services</a></li></ul><ul class='ibm-live-assistance-list'><li><a class='ibm-email-link' href='/partnerworld/wps/mem/systems/enablementsupport'>E-mail us</a>			</li></ul><ul class='ibm-live-assistance-list'><li><a class='ibm-chat-link' href=\"#\" onclick=\"launchWin(\'framemain\','"+gotoURL+"',600, 450);return false;\" onkeypress=\"launchWin(\'framemain\','"+gotoURL+"',600, 450);return false;\">Chat online</a></li></ul></div></div>";
		      
		      }
    	}
        //put the html into the div.
        div.innerHTML = content;
     }  
 }
 
 function renderEverestChat(div_id, version, everestContents, locale){
 	var div = document.getElementById( div_id );
 	var url = "https://www-304.ibm.com/partnerworld/wps/servlet/chat/JSONServlet?command=everestChat&id=Unauthenticated&locale=US";
 	var xhr=new DynaScriptTag(url);
	xhr.callback=function() 
	{
		everestChat(div_id, version, everestContents, locale, Result.workgroupName, Result.online , Result.origin, 'en_US');
	}
	xhr.send();
 }
 
 function everestChat(div_id, version, everestContents,locale, workgroup, isOnline, origin, computedLocale) {

 if (version == "v16" && (everestContents == "undefined" || everestContents == null)) 
 {
  if (workgroup != "null") {
   if (isOnline == "false") {
  content = "<div class=\"ibm-container\"><h2>We're here to help</h2><div class=\"ibm-container-body\"><div style=\"width: 168px; height: 64px; background-image: url(//www-2000.ibm.com/partnerworld/images/v16/feature/livechat.jpg); \"></div><p class='smgraytext' style='font-size:12px;' onmouseover=\"document.getElementById('livechatunavailable').style.display='inline';if(document.all)document.getElementById('livechatunavailableIE6').style.display='inline'\" onmouseout=\"document.getElementById('livechatunavailable').style.display='none';document.getElementById('livechatunavailableIE6').style.display='none'\">Live Chat is currently unavailable</p><div id='livechatunavailableIE6frame' style='position:relative'><iframe id=\"livechatunavailableIE6\" iframeborder=\"10\" style=\"position:absolute; display:none; top:-42.5px; left:-252px; width:253.5px; height:68px; z-index:10; \"></iframe><div id='livechatunavailable' style='position:absolute; display:none; top:-42.5px; left:-252px; width:250px; z-index:11; background-color:#ffffdd; border:1px solid #cccccc'><p style='font-size:11px; color:#333333'>The live chat service is normally available weekdays 8am-8pm Eastern Time.&nbsp;Use the \"Contact us\" link or one of the other links for help now.</p></div></div><div class=\"ibm-rule\" style=\"position:relative;top:-4px\"><hr /></div> <ul class=\"ibm-live-assistance-list\"><li><a class=\"ibm-call-link\" href=\"//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_index.html\">Contact us</a></li><li><a class=\"ibm-forward-link\" href=\"//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_faq.html\">FAQs</a></li></ul></div></div>";
  }//end if (isOnline == "false")
  else if (isOnline == "true") {
   gotoURL = "https://www-304.ibm.com/partnerworld/wps/servlet/chat/start.jsp?workgroup=" + workgroup  +"&origin=" + origin+"&invoker=" + window.location.href;
   content = "<div class=\"ibm-container\"><h2>We're here to help</h2><div class=\"ibm-container-body\"><div style=\"width: 168px; height: 64px; background-image: url(//www-2000.ibm.com/partnerworld/images/v16/feature/livechat.jpg); \"><div style=\"text-align: left; color: #EEEEEE; font-size:18px; font-family: helv, arial, helvetica; font-weight: normal; padding-top: 10px; padding-left: 75px;\">Live Help</div></div><ul class=\"ibm-live-assistance-list\"><li class=\"ibm-first\"><a class=\"ibm-chat-link\" href=\"#\" onclick=\"launchWin('framemain','"+gotoURL+"',560, 650);return false;\" >Chat now</a></li><ul class=\"ibm-live-assistance-list\"><li><a class=\"ibm-call-link\" href=\"//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_index.html\">Contact us</a></li><li><a class=\"ibm-forward-link\" href=\"//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_faq.html\">FAQs</a></li></ul></div></div>";
  } //end if (isOnline == "true")
  } //end if (workgroup != null)
  else {
    content = "<div class=\"ibm-container\"><h2>We're here to help</h2><div class=\"ibm-container-body\"><div style=\"width: 168px; height: 64px; background-image: url(//www-2000.ibm.com/partnerworld/images/v16/feature/heretohelp.jpg); \"></div><ul class=\"ibm-live-assistance-list\"><li><a class=\"ibm-call-link\" href=\"//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_index.html\">Contact us</a></li><li><a class=\"ibm-forward-link\" href=\"//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_faq.html\">FAQs</a></li></ul></div></div>";
  } //else if workgroup is null
 } // end if (version == "v16")
 
 else if (version == "v15" && (everestContents == "undefined" || everestContents == null)) {
 	if (workgroup != "null") {
   if (isOnline == "false") {
     content = "<table border='0' cellpadding='0' cellspacing='0' width='150'><tr><td class='v14-header-1-small'>We're here to help</td></tr>	<tr><td><table class='v14-gray-table-border' border='0' cellpadding='0' cellspacing='0'><tr><td class='no-padding' width='150'><table border='0' cellpadding='0' cellspacing='0' width='148'><tr valign='top'><td class='iltbp'><img alt='' src='//www-2000.ibm.com/partnerworld/images/v16/thumbnail/livechat.jpg' height='36' width='36'></td><td class='espl'><p class='smgraytext'>Easy ways to get the answers you need.</p></td></tr></table></td></tr><tr><td class='dotted'><img src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' width='1' height='1' alt=''/></td></tr><tr><td class='espl'><p class='smgraytext' style='font-size:12px;' onmouseover=\"document.getElementById('livechatunavailable').style.display='inline';if(document.all)document.getElementById('livechatunavailableIE6').style.display='inline'\" onmouseout=\"document.getElementById('livechatunavailable').style.display='none';document.getElementById('livechatunavailableIE6').style.display='none'\">Live Chat is currently unavailable</p><div style=\"position:relative\"><iframe id=\"livechatunavailableIE6\" iframeborder=\"10\" style=\"position:absolute; display:none; top:-42.5px; left:-252px; width:253.5px; height:68px; z-index:10; \"></iframe><div id='livechatunavailable' style='position:absolute; display:none; top:-42.5px; left:-252px; width:250px; z-index:11; background-color:#ffffdd; border:1px solid #cccccc'><p class='smgraytext' style='font-size:11px;color:#333333'>The live chat service is normally available weekdays 8am-8pm Eastern Time.&nbsp;Use the \"Contact us\" link or one of the other links for help now.</p></div></div></td></tr><tr><td class='dotted'><img src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' width='1' height='1' alt=''/></td></tr><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr><tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/phone_rd.gif'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_index.html'>Contact us</a></b></td></tr></table></td></tr> <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr><tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/arrow_rd.gif'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_faq.html'>FAQs</a></b></td></tr></table></td></tr><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr> <tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/arrow_rd.gif'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/pat_sas_ben_support.html'>Support and services</a></b></td>	</tr></table></td></tr>   <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr>	<tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='2' width='1'></td></tr></table></td></tr></table>";
   } // end if (isOnline == "false")
   else if (isOnline == "true") {
   	gotoURL = "https://www-304.ibm.com/partnerworld/wps/servlet/chat/start.jsp?workgroup=" + workgroup  +"&origin=" + origin+"&invoker=" + window.location.href;
   	content="<table border='0' cellpadding='0' cellspacing='0' width='150'><tr><td class='v14-header-1-small'>We're here to help</td></tr>	<tr><td><table class='v14-gray-table-border' border='0' cellpadding='0' cellspacing='0'><tr><td class='no-padding' width='150'><table border='0' cellpadding='0' cellspacing='0' width='148'><tr valign='top'><td class='iltbp'><img alt='' src='//www-2000.ibm.com/partnerworld/images/v16/thumbnail/livechat.jpg' height='36' width='36'></td><td class='espl'><p class='smgraytext'>Easy ways to get the answers you need.</p></td></tr></table></td></tr><tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/chat_rd.gif' ></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td> <td><b><a class='smallplainlink' href=\"#\" onclick=\"launchWin('framemain','"+gotoURL+"',560, 650);return false;\"  class=\"fbox\" >Chat now</a></b></td></tr></table></td></tr><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr><tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/phone_rd.gif'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_index.html'>Contact us</a></b></td></tr></table></td></tr> <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr><tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/arrow_rd.gif'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_faq.html'>FAQs</a></b></td></tr></table></td></tr><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr> <tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/arrow_rd.gif'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/pat_sas_ben_support.html'>Support and services</a></b></td>	</tr></table></td></tr>   <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr>	<tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='2' width='1'></td></tr></table></td></tr></table>";
   }// end if (isOnline == "true")
   }//end	if (workgroup != "null") 
   else {
     content = "<table border='0' cellpadding='0' cellspacing='0' width='150'><tr><td class='v14-header-1-small'>We're here to help</td></tr>	<tr><td><table class='v14-gray-table-border' border='0' cellpadding='0' cellspacing='0'><tr><td class='no-padding' width='150'><table border='0' cellpadding='0' cellspacing='0' width='148'><tr valign='top'><td class='iltbp'><img alt='' src='//www-2000.ibm.com/partnerworld/images/v16/thumbnail/heretohelp.jpg' height='36' width='36'></td><td class='espl'><p class='smgraytext'>Easy ways to get the answers you need.</p></td></tr></table></td></tr><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr><tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/phone_rd.gif'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_index.html'>Contact us</a></b></td></tr></table></td></tr> <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr><tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/arrow_rd.gif'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_faq.html'>FAQs</a></b></td></tr></table></td></tr><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr> <tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/arrow_rd.gif'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/pat_sas_ben_support.html'>Support and services</a></b></td>	</tr></table></td></tr>   <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr>	<tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='2' width='1'></td></tr></table></td></tr></table>";
    }
 } //end if (version == "v15")
 
 
 
 
 if (version == "v16" && everestContents != "undefined" && everestContents != null ) 
 {
 	var i=0;
 	chat_needed = "false";
 	optionalRendered = "false";
 	
 	
 	for (i=0; i<everestContents.length; i++) 
  	{
   		everestContent = everestContents[i];
   		if (everestContent.key == "title") 
   		{
    		title = everestContent.text;
   		} 
   		else if (everestContent.key == "offline") 
   		{
    		offline = everestContent.text;
   		} 
   		else if (everestContent.key == "offlineFlyout") 
   		{
    		offlineFlyout = everestContent.text;
    		
   		} 
   		else if (everestContent.key == "v16imagetext") 
   		{
    		v16imagetext = everestContent.text;
   		} 
   		else if (everestContent.key == "chat") 
   		{
    		chat = everestContent.text;
    		chat_needed = "true";
   		} 
 	} //end for
 		
	if(computedLocale.indexOf("en") != -1)
 	{ 	
 			
		var pwesAMERICASOfflineText = "The live chat service is normally available weekdays 8.00am-8.00pm Eastern Time. Use the \"Contact us\" link or one of the other links for help now.";
		var pwesEMEAOfflineText = "The live chat service is normally available weekdays 8.00am-5.30pm Central European Time. Use the \"Contact us\" link or one of the other links for help now.";
		var pwesGMUOfflineText = "The live chat service is normally available weekdays 6.00am-9:30pm Brisbane Time. Use the \"Contact us\" link or one of the other links for help now.";
 		if(workgroup.indexOf("pwcs-emea") != -1)
 		{
			offlineFlyout = pwesEMEAOfflineText;
		} 
		else if(workgroup.indexOf("pwcs-gmu") != -1)
		{
			offlineFlyout = pwesGMUOfflineText;
 		} 
 		else 
 		{
			offlineFlyout = pwesAMERICASOfflineText;
		}
	}
  	
 
 	if (computedLocale != null && locale != 'undefined' && locale != null && computedLocale != locale) 
 	{
  		chat_needed = "false";
  		
 	}
  
  if (workgroup != "null" && chat_needed == "true") {
   if (isOnline == "false") {
 content = "<div class=\"ibm-container\"><h2>"+title+"</h2><div class=\"ibm-container-body\"><div style=\"width: 168px; height: 64px; background-image: url(//www-2000.ibm.com/partnerworld/images/v16/feature/livechat.jpg); \"></div><p class='smgraytext' style='font-size:12px;' onmouseover=\"document.getElementById('livechatunavailable').style.display='inline';if(document.all)document.getElementById('livechatunavailableIE6').style.display='inline'\" onmouseout=\"document.getElementById('livechatunavailable').style.display='none';document.getElementById('livechatunavailableIE6').style.display='none'\">"+offline+"</p><div id='livechatunavailableIE6frame' style='position:relative'><iframe id=\"livechatunavailableIE6\" iframeborder=\"10\" style=\"position:absolute; display:none; top:-42.5px; left:-252px; width:253.5px; height:68px; z-index:10; \"></iframe><div id='livechatunavailable' style='position:absolute; display:none; top:-42.5px; left:-252px; width:250px; z-index:11; background-color:#ffffdd; border:1px solid #cccccc'><p style='font-size:11px; color:#333333'>" + offlineFlyout +"</p></div></div><div class=\"ibm-rule\" style=\"position:relative;top:-4px\"><hr /></div> <ul class=\"ibm-live-assistance-list\">";
 
  for (i=5; i<everestContents.length; i++) {
  everestContent = everestContents[i];
  if (everestContent.type == "optional" && optionalRendered == "false") {
     content = content+"</ul><div class='ibm-rule'><hr /></div><ul class='ibm-live-assistance-list'> ";
     optionalRendered = "true";
   } // end if
     content=content+"<li><a class='"+everestContent.image+"' href='"+everestContent.url +"'>"+everestContent.text +"</a></li>";
  } // end for i
  content=content+"</ul></div></div>";
  }//end if (isOnline == "false")
  else if (isOnline == "true") {
   gotoURL = "https://www-304.ibm.com/partnerworld/wps/servlet/chat/start.jsp?workgroup=" + workgroup  +"&origin=" + origin+"&invoker=" + window.location.href;
   content = "<div class=\"ibm-container\"><h2>"+title+"</h2><div class=\"ibm-container-body\"><div style=\"width: 168px; height: 64px; background-image: url(//a248.e.akamai.net/f/248/47541/1d/www-2000.ibm.com/partnerworld/images/v16/feature/livechat.jpg); \"><div style=\"text-align: left; color: #EEEEEE; font-size:18px; font-family: helv, arial, helvetica; font-weight: normal; padding-top: 10px; padding-left: 75px;\">"+v16imagetext+"</div></div><ul class=\"ibm-live-assistance-list\"><li class=\"ibm-first\"><a class=\"ibm-chat-link\" href=\"#\" onclick=\"launchWin('framemain','"+gotoURL+"',560, 650);return false;\" >"+chat+"</a></li>";
   for (i=5; i<everestContents.length; i++) {
   everestContent = everestContents[i];
   if (everestContent.type == "optional" && optionalRendered == "false") {
     content = content+"</ul><div class='ibm-rule'><hr /></div><ul class='ibm-live-assistance-list'> ";
     optionalRendered = "true";
   } // end if
   content=content+"<li><a class='"+everestContent.image+"' href='"+everestContent.url +"'>"+everestContent.text +"</a></li>";
   } //end for i
   content=content+"</ul></div></div>";
  } //end if (isOnline == "true")
  } //end if (workgroup != null)
  else {
    content = "<div class=\"ibm-container\"><h2>"+title+"</h2><div class=\"ibm-container-body\"><div style=\"width: 168px; height: 64px; background-image: url(//www-2000.ibm.com/partnerworld/images/v16/feature/heretohelp.jpg); \"></div><ul class=\"ibm-live-assistance-list\">";
    for (i=5; i<everestContents.length; i++) {
    everestContent = everestContents[i];
    if (everestContent.type == "optional" && optionalRendered == "false") {
     content = content+"</ul><div class='ibm-rule'><hr /></div><ul class='ibm-live-assistance-list'> ";
     optionalRendered = "true";
   } // end if
    content=content+"<li><a class='"+everestContent.image+"' href='"+everestContent.url +"'>"+everestContent.text +"</a></li>";
    } //end for i
    content=content+"</ul></div></div>";
  } //else if workgroup is null
 } // end if (version == "v16")
 
 
 else if (version == "v15" && everestContents != "undefined" && everestContents != null) {
 var i=0;
 optionalRendered = "false";
 chat_needed = "false";
 
 for (i=0; i<everestContents.length; i++) {
   everestContent = everestContents[i];
   if (everestContent.key == "title") {
    title = everestContent.text;
   } else if (everestContent.key == "offline") {
    offline = everestContent.text;
   } else if (everestContent.key == "offlineFlyout") {
    offlineFlyout = everestContent.text;
   } else if (everestContent.key == "v15imagetext") {
    v15imagetext = everestContent.text;
   } else if (everestContent.key == "chat") {
    chat = everestContent.text;
    chat_needed = "true";
   } 

 } //end for
 
 if (computedLocale != null && locale != 'undefined' && locale != null && computedLocale != locale) {
   chat_needed = "false";
 }
 	if (workgroup != "null" && chat_needed == "true") {
   if (isOnline == "false") {
   content = "<table border='0' cellpadding='0' cellspacing='0' width='150'><tr><td class='v14-header-1-small'>"+title+"</td></tr>	<tr><td><table class='v14-gray-table-border' border='0' cellpadding='0' cellspacing='0'><tr><td class='no-padding' width='150'><table border='0' cellpadding='0' cellspacing='0' width='148'><tr valign='top'><td class='iltbp'><img alt='' src='//www-2000.ibm.com/partnerworld/images/v16/thumbnail/livechat.jpg' height='36' width='36'></td><td class='espl'><p class='smgraytext'>"+v15imagetext+"</p></td></tr></table></td></tr><tr><td class='dotted'><img src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' width='1' height='1' alt=''/></td></tr><tr><td class='espl'><p class='smgraytext' style='font-size:12px;' onmouseover=\"document.getElementById('livechatunavailable').style.display='inline';if(document.all)document.getElementById('livechatunavailableIE6').style.display='inline'\" onmouseout=\"document.getElementById('livechatunavailable').style.display='none';document.getElementById('livechatunavailableIE6').style.display='none'\">"+offline+"</p><div style=\"position:relative\"><iframe id=\"livechatunavailableIE6\" iframeborder=\"10\" style=\"position:absolute; display:none; top:-42.5px; left:-252px; width:253.5px; height:68px; z-index:10; \"></iframe><div id='livechatunavailable' style='position:absolute; display:none; top:-42.5px; left:-252px; width:250px; z-index:11; background-color:#ffffdd; border:1px solid #cccccc'><p class='smgraytext' style='font-size:11px;color:#333333'>"+offlineFlyout+"</p></div></div></td></tr><tr><td class='dotted'><img src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' width='1' height='1' alt=''/></td></tr><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr>";
   for (i=5; i<everestContents.length; i++) {
    everestContent = everestContents[i];
    content = content+"<tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='"+everestContent.image+"'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='"+everestContent.url +"'>"+everestContent.text +"</a></b></td></tr></table></td></tr> <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr>";
   } //end for i
   content=content+"</table>";
   } // end if (isOnline == "false")
   else if (isOnline == "true") {
   	gotoURL = "https://www-304.ibm.com/partnerworld/wps/servlet/chat/start.jsp?workgroup=" + workgroup  +"&origin=" + origin+"&invoker=" + window.location.href;
   	content="<table border='0' cellpadding='0' cellspacing='0' width='150'><tr><td class='v14-header-1-small'>"+title+"</td></tr>	<tr><td><table class='v14-gray-table-border' border='0' cellpadding='0' cellspacing='0'><tr><td class='no-padding' width='150'><table border='0' cellpadding='0' cellspacing='0' width='148'><tr valign='top'><td class='iltbp'><img alt='' src='//www-2000.ibm.com/partnerworld/images/v16/thumbnail/livechat.jpg' height='36' width='36'></td><td class='espl'><p class='smgraytext'>"+v15imagetext+"</p></td></tr></table></td></tr> <tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/chat_rd.gif' ></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td> <td><b><a class='smallplainlink' href=\"#\" onclick=\"launchWin('framemain','"+gotoURL+"',560, 650);return false;\"  class=\"fbox\" >"+chat+"</a></b></td></tr></table></td></tr> <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr>";
    for (i=5; i<everestContents.length; i++) {
    everestContent = everestContents[i];
    content = content+"<tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='"+everestContent.image+"'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='"+everestContent.url +"'>"+everestContent.text +"</a></b></td></tr></table></td></tr> <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr>";
   } //end for i
   content=content+"</table>";
   }// end if (isOnline == "true")
   }//end	if (workgroup != "null") 
   else {
     content = "<table border='0' cellpadding='0' cellspacing='0' width='150'><tr><td class='v14-header-1-small'>"+title+"</td></tr>	<tr><td><table class='v14-gray-table-border' border='0' cellpadding='0' cellspacing='0'><tr><td class='no-padding' width='150'><table border='0' cellpadding='0' cellspacing='0' width='148'><tr valign='top'><td class='iltbp'><img alt='' src='//www-2000.ibm.com/partnerworld/images/v16/thumbnail/heretohelp.jpg' height='36' width='36'></td><td class='espl'><p class='smgraytext'>"+v15imagetext+"</p></td></tr></table></td></tr><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr>";
     for (i=5; i<everestContents.length; i++) {
    everestContent = everestContents[i];
    content = content+"<tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='"+everestContent.image+"'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='"+everestContent.url +"'>"+everestContent.text +"</a></b></td></tr></table></td></tr> <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr>";
   } //end for i
   content=content+"</table>";
    } //end else
 } //end if (version == "v15")
 
 
 
 var div = document.getElementById( div_id );
  if( div ){
       //put the html into the div.
      div.innerHTML = content;
   }
 }
 
 function renderVlpChat(div_id, origin, vlpcontents){ 	
 	var url = "https://www-304.ibm.com/partnerworld/wps/servlet/chat/JSONServlet?command=vlpChat&id=Unauthenticated";
 	var xhr=new DynaScriptTag(url);
 	xhr.callback = function(){
		vlpChat(div_id, origin, vlpcontents, Result.workgroupName, Result.online);
	}
	xhr.send();
 }
 
 function vlpChat(div_id, origin, vlpcontents, workgroup, isOnline) {
 	
 	   
 		 content = "<div class=\"ibm-container\"><h2>We're here to help</h2><div class=\"ibm-container-body\"><div style=\"width: 168px; height: 64px; background-image: url(//www-2000.ibm.com/partnerworld/images/v16/feature/livechat.jpg); \"><div style=\"text-align: left; color: #EEEEEE; font-size:18px; font-family: helv, arial, helvetica; font-weight: normal; padding-top: 10px; padding-left: 75px;\">Live Help</div></div><ul class=\"ibm-live-assistance-list\"><li><a class=\"ibm-email-link\" href=\"/partnerworld/wps/pwselector.jsp?vichLocaleName=en&vichPageId=pw.vlp_reservation_mgmt&vlpIndexPage=vlpsupport\">E-mail us</a></li><div class='ibm-rule'><hr /></div></ul></div></div>";
 
 
 
	 var div = document.getElementById( div_id );
    	if( div ){
        //put the html into the div.
        div.innerHTML = content;
   	}
 }

 function renderVICBluChat(div_id, version, everestContents, locale){
	var div = document.getElementById( div_id );
 	var url = "https://www-304.ibm.com/partnerworld/wps/servlet/chat/JSONServlet?command=vicBluChat&id=Unauthenticated";
 	var xhr=new DynaScriptTag(url);
 	xhr.callback = function(){
		VICBluChat(div_id, version, everestContents, locale, Result.workgroupName, Result.online , Result.origin);
	}
	xhr.send();
 }
 
 function VICBluChat(div_id, version, everestContents,locale, workgroup, isOnline, origin) {
 
 if (version == "v16" && (vicContents == "undefined" || vicContents == null)) {
  if (workgroup != "null") {
   if (isOnline == "false") {
  content = "<div class=\"ibm-container\"><h2>We're here to help</h2><div class=\"ibm-container-body\"><div style=\"width: 168px; height: 64px; background-image: url(//www-2000.ibm.com/partnerworld/images/v16/feature/livechat.jpg); \"></div><p class='smgraytext' style='font-size:12px;' onmouseover=\"document.getElementById('livechatunavailable').style.display='inline';if(document.all)document.getElementById('livechatunavailableIE6').style.display='inline'\" onmouseout=\"document.getElementById('livechatunavailable').style.display='none';document.getElementById('livechatunavailableIE6').style.display='none'\">Live Chat is currently unavailable</p><div id='livechatunavailableIE6frame' style='position:relative'><iframe id=\"livechatunavailableIE6\" iframeborder=\"10\" style=\"position:absolute; display:none; top:-42.5px; left:-252px; width:253.5px; height:68px; z-index:10; \"></iframe><div id='livechatunavailable' style='position:absolute; display:none; top:-42.5px; left:-252px; width:250px; z-index:11; background-color:#ffffdd; border:1px solid #cccccc'><p style='font-size:11px; color:#333333'>The live chat service is normally available weekdays 8am-8pm Eastern Time.&nbsp;Use the \"Contact us\" link or one of the other links for help now.</p></div></div><div class=\"ibm-rule\" style=\"position:relative;top:-4px\"><hr /></div> <ul class=\"ibm-live-assistance-list\"><li><a class=\"ibm-call-link\" href=\"//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_index.html\">Contact us</a></li><li><a class=\"ibm-forward-link\" href=\"//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_faq.html\">FAQs</a></li></ul></div></div>";
  }//end if (isOnline == "false")
  else if (isOnline == "true") {
   gotoURL = "https://www-304.ibm.com/partnerworld/wps/servlet/chat/start.jsp?workgroup=" + workgroup  +"&origin=" + origin+"&invoker=" + window.location.href;
   content = "<div class=\"ibm-container\"><h2>We're here to help</h2><div class=\"ibm-container-body\"><div style=\"width: 168px; height: 64px; background-image: url(//www-2000.ibm.com/partnerworld/images/v16/feature/livechat.jpg); \"><div style=\"text-align: left; color: #EEEEEE; font-size:18px; font-family: helv, arial, helvetica; font-weight: normal; padding-top: 10px; padding-left: 75px;\">Live Help</div></div><ul class=\"ibm-live-assistance-list\"><li class=\"ibm-first\"><a class=\"ibm-chat-link\" href=\"#\" onclick=\"launchWin('framemain','"+gotoURL+"',560, 650);return false;\" >Chat now</a></li><ul class=\"ibm-live-assistance-list\"><li><a class=\"ibm-call-link\" href=\"//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_index.html\">Contact us</a></li><li><a class=\"ibm-forward-link\" href=\"//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_faq.html\">FAQs</a></li></ul></div></div>";
  } //end if (isOnline == "true")
  } //end if (workgroup != null)
  else {
    content = "<div class=\"ibm-container\"><h2>We're here to help</h2><div class=\"ibm-container-body\"><div style=\"width: 168px; height: 64px; background-image: url(//www-2000.ibm.com/partnerworld/images/v16/feature/heretohelp.jpg); \"></div><ul class=\"ibm-live-assistance-list\"><li><a class=\"ibm-call-link\" href=\"//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_index.html\">Contact us</a></li><li><a class=\"ibm-forward-link\" href=\"//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_faq.html\">FAQs</a></li></ul></div></div>";
  } //else if workgroup is null
 } // end if (version == "v16")
 
 else if (version == "v15" && (vicContents == "undefined" || vicContents == null)) {
 	if (workgroup != "null") {
   if (isOnline == "false") {
     content = "<table border='0' cellpadding='0' cellspacing='0' width='150'><tr><td class='v14-header-1-small'>We're here to help</td></tr>	<tr><td><table class='v14-gray-table-border' border='0' cellpadding='0' cellspacing='0'><tr><td class='no-padding' width='150'><table border='0' cellpadding='0' cellspacing='0' width='148'><tr valign='top'><td class='iltbp'><img alt='' src='//www-2000.ibm.com/partnerworld/images/v16/thumbnail/livechat.jpg' height='36' width='36'></td><td class='espl'><p class='smgraytext'>Easy ways to get the answers you need.</p></td></tr></table></td></tr><tr><td class='dotted'><img src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' width='1' height='1' alt=''/></td></tr><tr><td class='espl'><p class='smgraytext' style='font-size:12px;' onmouseover=\"document.getElementById('livechatunavailable').style.display='inline';if(document.all)document.getElementById('livechatunavailableIE6').style.display='inline'\" onmouseout=\"document.getElementById('livechatunavailable').style.display='none';document.getElementById('livechatunavailableIE6').style.display='none'\">Live Chat is currently unavailable</p><div style=\"position:relative\"><iframe id=\"livechatunavailableIE6\" iframeborder=\"10\" style=\"position:absolute; display:none; top:-42.5px; left:-252px; width:253.5px; height:68px; z-index:10; \"></iframe><div id='livechatunavailable' style='position:absolute; display:none; top:-42.5px; left:-252px; width:250px; z-index:11; background-color:#ffffdd; border:1px solid #cccccc'><p class='smgraytext' style='font-size:11px;color:#333333'>The live chat service is normally available weekdays 8am-8pm Eastern Time.&nbsp;Use the \"Contact us\" link or one of the other links for help now.</p></div></div></td></tr><tr><td class='dotted'><img src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' width='1' height='1' alt=''/></td></tr><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr><tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/phone_rd.gif'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_index.html'>Contact us</a></b></td></tr></table></td></tr> <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr><tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/arrow_rd.gif'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_faq.html'>FAQs</a></b></td></tr></table></td></tr><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr> <tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/arrow_rd.gif'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/pat_sas_ben_support.html'>Support and services</a></b></td>	</tr></table></td></tr>   <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr>	<tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='2' width='1'></td></tr></table></td></tr></table>";
   } // end if (isOnline == "false")
   else if (isOnline == "true") {
   	gotoURL = "https://www-304.ibm.com/partnerworld/wps/servlet/chat/start.jsp?workgroup=" + workgroup  +"&origin=" + origin+"&invoker=" + window.location.href;
   	content="<table border='0' cellpadding='0' cellspacing='0' width='150'><tr><td class='v14-header-1-small'>We're here to help</td></tr>	<tr><td><table class='v14-gray-table-border' border='0' cellpadding='0' cellspacing='0'><tr><td class='no-padding' width='150'><table border='0' cellpadding='0' cellspacing='0' width='148'><tr valign='top'><td class='iltbp'><img alt='' src='//www-2000.ibm.com/partnerworld/images/v16/thumbnail/livechat.jpg' height='36' width='36'></td><td class='espl'><p class='smgraytext'>Easy ways to get the answers you need.</p></td></tr></table></td></tr><tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/chat_rd.gif' ></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td> <td><b><a class='smallplainlink' href=\"#\" onclick=\"launchWin('framemain','"+gotoURL+"',560, 650);return false;\"  class=\"fbox\" >Chat now</a></b></td></tr></table></td></tr><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr><tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/phone_rd.gif'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_index.html'>Contact us</a></b></td></tr></table></td></tr> <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr><tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/arrow_rd.gif'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_faq.html'>FAQs</a></b></td></tr></table></td></tr><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr> <tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/arrow_rd.gif'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/pat_sas_ben_support.html'>Support and services</a></b></td>	</tr></table></td></tr>   <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr>	<tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='2' width='1'></td></tr></table></td></tr></table>";
   }// end if (isOnline == "true")
   }//end	if (workgroup != "null") 
   else {
     content = "<table border='0' cellpadding='0' cellspacing='0' width='150'><tr><td class='v14-header-1-small'>We're here to help</td></tr>	<tr><td><table class='v14-gray-table-border' border='0' cellpadding='0' cellspacing='0'><tr><td class='no-padding' width='150'><table border='0' cellpadding='0' cellspacing='0' width='148'><tr valign='top'><td class='iltbp'><img alt='' src='//www-2000.ibm.com/partnerworld/images/v16/thumbnail/heretohelp.jpg' height='36' width='36'></td><td class='espl'><p class='smgraytext'>Easy ways to get the answers you need.</p></td></tr></table></td></tr><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr><tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/phone_rd.gif'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_index.html'>Contact us</a></b></td></tr></table></td></tr> <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr><tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/arrow_rd.gif'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/cpw_faq.html'>FAQs</a></b></td></tr></table></td></tr><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr> <tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/arrow_rd.gif'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='//www.ibm.com/partnerworld/pwhome.nsf/weblook/pat_sas_ben_support.html'>Support and services</a></b></td>	</tr></table></td></tr>   <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr>	<tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='2' width='1'></td></tr></table></td></tr></table>";
    }
 } //end if (version == "v15")
 

 if (version == "v16" && vicContents != "undefined" && vicContents != null ) {
 var i=0;
 chat_needed = "true";
 optionalRendered = "false";
  for (i=0; i<vicContents.length; i++) {
   vicContent = vicContents[i];
   if (vicContent.key == "title") {
    title = vicContent.text;
   } else if (vicContent.key == "offline") {
    offline = vicContent.text;
   } else if (vicContent.key == "offlineFlyout") {
    offlineFlyout = vicContent.text;
   } else if (vicContent.key == "v16imagetext") {
    v16imagetext = vicContent.text;
   } else if (vicContent.key == "chat") {
    chat = vicContent.text;
    chat_needed = "true";
   } 
 } //end for
 
   
  if (workgroup != "null" && chat_needed == "true") {
   if (isOnline == "false") {
 content = "<div class=\"ibm-container\"><h2>"+title+"</h2><div class=\"ibm-container-body\"><div style=\"width: 168px; height: 64px; background-image: url(//www-2000.ibm.com/partnerworld/images/v16/feature/livechat.jpg); \"></div><p class='smgraytext' style='font-size:12px;' onmouseover=\"document.getElementById('livechatunavailable').style.display='inline';if(document.all)document.getElementById('livechatunavailableIE6').style.display='inline'\" onmouseout=\"document.getElementById('livechatunavailable').style.display='none';document.getElementById('livechatunavailableIE6').style.display='none'\">"+offline+"</p><div id='livechatunavailableIE6frame' style='position:relative'><iframe id=\"livechatunavailableIE6\" iframeborder=\"10\" style=\"position:absolute; display:none; top:-42.5px; left:-252px; width:253.5px; height:68px; z-index:10; \"></iframe><div id='livechatunavailable' style='position:absolute; display:none; top:-42.5px; left:-252px; width:250px; z-index:11; background-color:#ffffdd; border:1px solid #cccccc'><p style='font-size:11px; color:#333333'>" + offlineFlyout +"</p></div></div><div class=\"ibm-rule\" style=\"position:relative;top:-4px\"><hr /></div> <ul class=\"ibm-live-assistance-list\">";
 
  for (i=5; i<vicContents.length; i++) {
  vicContent = vicContents[i];
  if (vicContent.type == "optional" && optionalRendered == "false") {
     content = content+"</ul><div class='ibm-rule'><hr /></div><ul class='ibm-live-assistance-list'> ";
     optionalRendered = "true";
   } // end if
     content=content+"<li><a class='"+vicContent.image+"' href='"+vicContent.url +"'>"+vicContent.text +"</a></li>";
  } // end for i
  content=content+"</ul></div></div>";
  }//end if (isOnline == "false")
  else if (isOnline == "true") {
   gotoURL = "https://www-304.ibm.com/partnerworld/wps/servlet/chat/start.jsp?workgroup=" + workgroup  +"&origin=" + origin+"&invoker=" + window.location.href;
   content = "<div class=\"ibm-container\"><h2>"+title+"</h2><div class=\"ibm-container-body\"><div style=\"width: 168px; height: 64px; background-image: url(//www-2000.ibm.com/partnerworld/images/v16/feature/livechat.jpg); \"><div style=\"text-align: left; color: #EEEEEE; font-size:18px; font-family: helv, arial, helvetica; font-weight: normal; padding-top: 10px; padding-left: 75px;\">"+v16imagetext+"</div></div><ul class=\"ibm-live-assistance-list\"><li class=\"ibm-first\"><a class=\"ibm-chat-link\" href=\"#\" onclick=\"launchWin('framemain','"+gotoURL+"',560, 650);return false;\" >"+chat+"</a></li>";
   for (i=5; i<vicContents.length; i++) {
   vicContent = vicContents[i];
   if (vicContent.type == "optional" && optionalRendered == "false") {
     content = content+"</ul><div class='ibm-rule'><hr /></div><ul class='ibm-live-assistance-list'> ";
     optionalRendered = "true";
   } // end if
   content=content+"<li><a class='"+vicContent.image+"' href='"+vicContent.url +"'>"+vicContent.text +"</a></li>";
   } //end for i
   content=content+"</ul></div></div>";
  } //end if (isOnline == "true")
  } //end if (workgroup != null)
  else {
    content = "<div class=\"ibm-container\"><h2>"+title+"</h2><div class=\"ibm-container-body\"><div style=\"width: 168px; height: 64px; background-image: url(//www-2000.ibm.com/partnerworld/images/v16/feature/heretohelp.jpg); \"></div><ul class=\"ibm-live-assistance-list\">";
    for (i=5; i<vicContents.length; i++) {
    vicContent = vicContents[i];
    if (vicContent.type == "optional" && optionalRendered == "false") {
     content = content+"</ul><div class='ibm-rule'><hr /></div><ul class='ibm-live-assistance-list'> ";
     optionalRendered = "true";
   } // end if
    content=content+"<li><a class='"+vicContent.image+"' href='"+vicContent.url +"'>"+vicContent.text +"</a></li>";
    } //end for i
    content=content+"</ul></div></div>";
  } //else if workgroup is null
 } // end if (version == "v16")
 
 
 else if (version == "v15" && vicContents != "undefined" && vicContents != null) {
 var i=0;
 optionalRendered = "false";
 chat_needed = "true";
 
 for (i=0; i<vicContents.length; i++) {
   vicContent = vicContents[i];
   if (vicContent.key == "title") {
    title = vicContent.text;
   } else if (vicContent.key == "offline") {
    offline = vicContent.text;
   } else if (vicContent.key == "offlineFlyout") {
    offlineFlyout = vicContent.text;
   } else if (vicContent.key == "v15imagetext") {
    v15imagetext = vicContent.text;
   } else if (vicContent.key == "chat") {
    chat = vicContent.text;
    chat_needed = "true";
   } 

 } //end for
 
 
 	if (workgroup != "null" && chat_needed == "true") {
   if (isOnline == "false") {
   content = "<table border='0' cellpadding='0' cellspacing='0' width='150'><tr><td class='v14-header-1-small'>"+title+"</td></tr>	<tr><td><table class='v14-gray-table-border' border='0' cellpadding='0' cellspacing='0'><tr><td class='no-padding' width='150'><table border='0' cellpadding='0' cellspacing='0' width='148'><tr valign='top'><td class='iltbp'><img alt='' src='//www-2000.ibm.com/partnerworld/images/v16/thumbnail/livechat.jpg' height='36' width='36'></td><td class='espl'><p class='smgraytext'>"+v15imagetext+"</p></td></tr></table></td></tr><tr><td class='dotted'><img src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' width='1' height='1' alt=''/></td></tr><tr><td class='espl'><p class='smgraytext' style='font-size:12px;' onmouseover=\"document.getElementById('livechatunavailable').style.display='inline';if(document.all)document.getElementById('livechatunavailableIE6').style.display='inline'\" onmouseout=\"document.getElementById('livechatunavailable').style.display='none';document.getElementById('livechatunavailableIE6').style.display='none'\">"+offline+"</p><div style=\"position:relative\"><iframe id=\"livechatunavailableIE6\" iframeborder=\"10\" style=\"position:absolute; display:none; top:-42.5px; left:-252px; width:253.5px; height:68px; z-index:10; \"></iframe><div id='livechatunavailable' style='position:absolute; display:none; top:-42.5px; left:-252px; width:250px; z-index:11; background-color:#ffffdd; border:1px solid #cccccc'><p class='smgraytext' style='font-size:11px;color:#333333'>"+offlineFlyout+"</p></div></div></td></tr><tr><td class='dotted'><img src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' width='1' height='1' alt=''/></td></tr><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr>";
   for (i=5; i<vicContents.length; i++) {
    vicContent = vicContents[i];
    content = content+"<tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='"+vicContent.image+"'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='"+vicContent.url +"'>"+vicContent.text +"</a></b></td></tr></table></td></tr> <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr>";
   } //end for i
   content=content+"</table>";
   } // end if (isOnline == "false")
   else if (isOnline == "true") {
   	gotoURL = "https://www-304.ibm.com/partnerworld/wps/servlet/chat/start.jsp?workgroup=" + workgroup  +"&origin=" + origin+"&invoker=" + window.location.href;
   	content="<table border='0' cellpadding='0' cellspacing='0' width='150'><tr><td class='v14-header-1-small'>"+title+"</td></tr>	<tr><td><table class='v14-gray-table-border' border='0' cellpadding='0' cellspacing='0'><tr><td class='no-padding' width='150'><table border='0' cellpadding='0' cellspacing='0' width='148'><tr valign='top'><td class='iltbp'><img alt='' src='//www-2000.ibm.com/partnerworld/images/v16/thumbnail/livechat.jpg' height='36' width='36'></td><td class='espl'><p class='smgraytext'>"+v15imagetext+"</p></td></tr></table></td></tr> <tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/v14/buttons/chat_rd.gif' ></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td> <td><b><a class='smallplainlink' href=\"#\" onclick=\"launchWin('framemain','"+gotoURL+"',560, 650);return false;\"  class=\"fbox\" >"+chat+"</a></b></td></tr></table></td></tr> <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr>";
    for (i=5; i<vicContents.length; i++) {
    vicContent = vicContents[i];
    content = content+"<tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='"+vicContent.image+"'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='"+vicContent.url +"'>"+vicContent.text +"</a></b></td></tr></table></td></tr> <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr>";
   } //end for i
   content=content+"</table>";
   }// end if (isOnline == "true")
   }//end	if (workgroup != "null") 
   else {
     content = "<table border='0' cellpadding='0' cellspacing='0' width='150'><tr><td class='v14-header-1-small'>"+title+"</td></tr>	<tr><td><table class='v14-gray-table-border' border='0' cellpadding='0' cellspacing='0'><tr><td class='no-padding' width='150'><table border='0' cellpadding='0' cellspacing='0' width='148'><tr valign='top'><td class='iltbp'><img alt='' src='//www-2000.ibm.com/partnerworld/images/v16/thumbnail/heretohelp.jpg' height='36' width='36'></td><td class='espl'><p class='smgraytext'>"+v15imagetext+"</p></td></tr></table></td></tr><tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr>";
     for (i=5; i<vicContents.length; i++) {
    vicContent = vicContents[i];
    content = content+"<tr><td><table border='0' cellpadding='0' cellspacing='0'><tr><td><img alt='' src='"+vicContent.image+"'></td><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='5'></td><td><b><a class='smallplainlink' href='"+vicContent.url +"'>"+vicContent.text +"</a></b></td></tr></table></td></tr> <tr><td><img alt='' src='//a248.e.akamai.net/f/248/47542/30d/www.ibm.com/i/c.gif' height='5' width='1'></td></tr>";
   } //end for i
   content=content+"</table>";
    } //end else
 } //end if (version == "v15")
 
 
 
 var div = document.getElementById( div_id );
    if( div ){
        //put the html into the div.
        div.innerHTML = content;
   }
 }