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ID#: 6997

Solution name:        

Abend-AID

Solution description:

Abend-AID is Compuware's mainframe application failure resolution solution. Abend- AID combines ease of use with powerful fault analysis and diagnosis features to lead developers directly to the information they need to resolve faults and abends.

Solution web page: 

Solution collateral

Abend-AID is a tool that quickly diagnoses and resolves why applications and systems fail. Abend-AID automatically collects program and environmental information relevant to the failure, analyzes the information and presents its diagnosis and supporting data in a manner that can be easily understood and quickly navigated by all levels of IS staff.

Abend-AID detects and diagnoses all CE abends and condition codes. Use Abend-AID to increase programmer productivity, application availability and reduce the impact on system resources. Abend-AID features actual source code information in its diagnostic reports for COBOL®, PL/1 and Assembler applications. This feature automatically provides a high level of expertise to all programmers. Abend-AID reduces problem resolution time and programmer learning curve. New features include a COBOL PERFORM trace, consolidated displays of IMS and DB2 data to speed access to crucial information, and easier access to Abend-AID reports.

Business information

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  • + Functional details

    Abend-AID is the industry standard and only product for thoroughly analyzing the causes of application program failures across a broad range of mainframe environments. With Abend-AID, programmers receive an immediate, detailed analysis of application program errors in a clear and logical format. This automation eliminates the need for time-consuming, repetitive methods to resolve errors. Abend-AID currently supports COBOL, PL/I, and Assembler languages by integrating source code and diagnostic data into a single report. Special support is included for Language Environment (LE) and database coverage is also available for DB2®, IMS™ and CA-IDMS.

  • + Business problem

    Companies today are changing the way they do business. Legacy systems are increasingly being managed by programmers less experienced in their design, functions and code and the people who understand these systems are going away. These problems inherent in managing legacy systems become more pressing as older information technologies and systems are recycled as back ends to client/server systems and grow in importance.

  • + Business opportunity

    • Provides Immediate, Transparent Abend Support: Once Abend-AID is active within the operating system, it automatically intercepts the normal dump process or uses a special LE exit to collect the information that is reflected in the Abend-AID report. Abend-AID immediately handles all abends and error conditions--no JCL changes, program recompilations, software modifications, formal training sessions, or bulky manuals are required, making implementation easier.
    • Increases Programmer Productivity: Users report that Abend-AID dramatically improves their productivity by significantly reducing the number of steps required to analyze and determine the cause of a problem. Abend-AID gives you all of the pertinent information, virtually eliminating the necessity to read through a dump, access manuals, and/or use guesswork to determine exactly what happened.
    • Enhances Programmer Self-sufficiency: Because of Abend-AID's ability to zero in on the cause of the problem, application programmers no longer require DBA or systems programmer assistance to diagnose abends.
    • Facilitates Quality Assurance: Abend-AID has received national recognition as a tool that supports quality assurance in the areas of testing and implementation. The Compuware viewing facility is highly beneficial because of its ability to track and measure software errors in the MVS environment.
    • Reduces Operating Costs: Abend-AID significantly reduces the use of disk and print queue space, and minimizes the use of channel and printer time.

  • + Competitive advantage

    The Value of Abend-AID:

    Optimize resources by improving the fault-resolution process.

    Reduce application downtime and time-to-market for new functionality.

    Ensure application reliability and performance.

    Achieve appropriate service levels.

    The Benefits of Abend-AID for Developers:

    Quickly resolve failures with source-level analysis.

    Identify errors and verify test results through a directory of all fault activity.

    View the actual text of a statement causing an error and the contents of its related fields.

    Clearly display data in storage and data being transferred between programs.

    Identify field lengths and index values for multi-dimensional tables.

    View source code for program logic.

  • + Industries

    Banking Industry
       Banking - Global Customer Management
       Banking - Other
    Financial Markets Industry
       Financial Markets - Global Customer Management
       Financial Markets - Other
    Healthcare Industry
       Alternate Healthcare
       Healthcare Other
       Health Plans / Payors
       Integrated Healthcare Systems / Hospitals
       Pharmaceuticals
       Physicians / Clinics
    Insurance Industry
       Insurance Carriers - Life & Asset Management (L&AM)
       Insurance Carriers - Property & Casualty (P&C)
       Insurance Intermediaries
       Other Insurance, N.E.C.
    Retail Industry
       Retail - Apparel Manufacturing
       Retail - Department Stores
       Retail - Direct Marketing
       Retail - Retail Food
       Retail - Food Services
       Retail - Hard Goods
       Retail - Mass Merchants
       Retail - Pharmacy/Drug
       Retail - Specialty

  • + Solution areas

    Financial Services/Banking
       Automated Solutions
          ATMs
          Kiosks
          Point of Sales
       Branch Transformation
       Core Banking
       Core Systems Transformation
       Customer Insight
       Customer sales & service
       Enterprise Payment Platform (Back Office/Payments)
       Infrastructure and Support Services
       Internet Banking
       Marketing insights & analytics
       Multichannel Transformation
       Operations & Processing
       Product Manufacturing
       Regulatory Compliance
       Risk management & compliance
       Service to Sales (Front Office)
       Other
    Healthcare and Pharmaceutical
       Administrative Systems
       Clinical Care
       Finance and Accounting
       High Performance Computing
       Medical Imaging
       Operations and Regulations
       Patient Care and Services
       Payer Transaction Services
       Physician Office Automation
          Claims administration
          Clinical information systems
          Computerized physician order entry
          Health information systems
       Picture Archival and Communication Systems
       Other

  • + Customer size

    Small Business (50 to 99 employees)
    Midmarket Business (100 to 499 employees)
    Midmarket Business (500 to 1000 employees)
    Large Business (greater than 1000 employees)

  • + Languages supported

    English
    Japanese

  • + Countries/regions available for distribution

    Algeria , Angola , Botswana , Burundi , Cameroon , Central African Republic , Chad , Congo , Congo, The Democratic Republic of the , Côte d'Ivoire , Ethiopia , Gabon , Gambia , Ghana , Guinea , Kenya , Liberia , Madagascar , Mali , Mauritania , Morocco , Mozambique , Namibia , Niger , Nigeria , Rwanda , Réunion , Senegal , Somalia , South Africa , Swaziland , Tanzania, United Republic of , Tunisia , Uganda , Western Sahara , Zambia , Zimbabwe

    Argentina , Belize , Bermuda , Bolivia , Brazil , Canada , Chile , Colombia , Costa Rica , Dominican Republic , Ecuador , El Salvador , Greenland , Grenada , Guatemala , Guyana , Haiti , Honduras , Jamaica , Martinique , Mexico , Nicaragua , Panama , Paraguay , Peru , Puerto Rico , Suriname , United States , Uruguay , Venezuela

    Australia , Azerbaijan , Bangladesh , Cambodia , China , Fiji , Guam , Hong Kong S.A.R. of China , India , Indonesia , Japan , Kazakhstan , Korea, Republic of , Malaysia , Micronesia, Federated States of , Mongolia , New Caledonia , New Zealand , Philippines , Singapore , Sri Lanka , Taiwan , Thailand , Viet Nam

    Albania , Austria , Belgium , Bosnia and Herzegovina , Bulgaria , Croatia , Czech Republic , Denmark , Estonia , Finland , France , Georgia , Germany , Greece , Hungary , Iceland , Ireland , Italy , Lithuania , Luxembourg , Macedonia, The former Yugoslav Republic of , Netherlands , Norway , Poland , Portugal , Romania , Russian Federation , Slovakia , Slovenia , Spain , Sweden , Switzerland , Turkey , Ukraine , United Kingdom

    Bahrain , Egypt , Israel , Jordan , Kuwait , Lebanon , Oman , Pakistan , Saudi Arabia , United Arab Emirates , Yemen

  • + Solution collateral

Technical information

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  • + Hardware/OS platforms

    z/OS 1.7
       IBM Systems: System z
    z/OS 1.8
       IBM Systems: System z
    z/OS 1.9
       IBM Systems: System z
    z/OS 1.10
       IBM Systems: System z
    z/OS 1.11
       IBM Systems: System z
    z/OS 1.12
       IBM Systems: System z
    z/OS 1.13
       IBM Systems: System z
    z/OS 2.1
       IBM Systems: System z

  • + Software

    IBM Other
       Other Software
          High Level Assembler and Toolkit Feature
    IBM Rational
       Rational
          COBOL for OS/390 & VM
          Enterprise COBOL for z/OS
          Enterprise PL/I for z/OS
          Personal Communications
          PL/I for MVS & VM


Date last modified:    Jan 13, 2014


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Contact information

Mary McCarthy
(313) 227-8188

Company

Compuware Corporation
One Campus Martius
Detroit, MI 48226
United States

+1 313 2277300

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