Riva helps extends the value of IBM Collaboration Solutions – IBM Verse, SmartCloud Notes, Notes and Domino, Notes Traveler – by delivering direct, server-side integration for a dozen of the world’s leading CRM systems. Riva supports any combination of cloud and on-premise IBM Collaboration Solution and CRM environment.

Riva seamlessly syncs data such as contacts, leads, calendar activities, tasks, email, opportunities, cases, custom fields, custom objects, and custom categories. Because Riva talks directly to Notes and Domino, there are no client-side plugins or separate mobile apps to install.

Over 1,200 companies and 125,000 users globally trust Riva Cloud and Riva On-Premise every day to keep their CRM and email systems in sync. Our customers include 15 of the world's largest banks, 35 Fortune 500 companies, numerous Global 1000 companies, and hundreds of SMBs.

Other integrations include Riva for Marketo and Riva Insight, our side panel for IBM Notes and Domino, that displays contextual contact and account information from CRM and public data sources.


Business information

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  • Functional details

    Bi-directional or uni-directional synchronization of:

    Contacts, leads, appointments, tasks, to-do's

    Uni-directional synchronization of CRM opportunities, cases, quotes, projects, custom objects (based on target CRM)

    Advanced features of ContactLink, ConnectBar, AssignTo and SmartConvert

  • Business problem

    • Leverages your IBM collaboration investment
    • Saves time and Increases sales productivity
    • Eliminates the need to install, configure, and manage client-side plug-ins on each user’s mobile device, desktop and laptop.
    • Increases user adoption.
    • Accessible on any device.
    • Eliminates double data entry and ensures that all contacts in IBM Collaboration Solutions and CRM remain synchronized.

  • Business opportunity

    Riva can help you win more business, expand market share, and diversify your customer base. All without incurring any additional development and product management costs.

    Riva's advanced, server-side Sync Engine leverages your IBM collaboration investments, increases sales productivity, and eliminates the need to manage client-side plug-ins.

  • Return on investment

    Riva increases ROI of your CRM and IBM Collaboration Solutions by:

    • Removing the need for client-side plug-ins.
    • Reducing IT support costs and the burden of configuring and maintaining plug-ins on every desktop, laptop, and mobile device.
    • Increasing user adoption by avoiding disruptions in the way people work and reducing repetitive data entry - saving time and increasing productivity.
    • Reducing training requirements by working seamlessly and magically in the background 
    • Decreasing security vulnerabilities.

  • Competitive advantage

    Riva simplifies the integration process, accelerates time to market, and reduces ongoing maintenance costs.

    Riva CRM Integration is an excellent tool to have in your toolkit. Our "off-the-shelf" solution allows transparent, server-side integration between IBM Collaboration Solutions and multiple leading CRMs. Customers can choose to deploy Riva On-Premise or Riva Cloud based on their corporate security, IT, high availability and disaster recovery requirements.

    With Riva for Developers, IBM partners and customers can also leverage Riva’s Sync Engine and integration framework to build connectors for Domino applications and other cloud or on-premise apps.

  • Industries

    Banking Industry
    Financial Markets Industry
    Healthcare Industry
    Retail Industry
    Wholesale Distribution & Services Industry

  • Solution areas

    Financial Services/Banking
    Cross industry
       System and data management
          Business Resilience
          Data Protection and Recovery
          Global Storage Solutions

  • Customer size

    Midmarket Business (100 to 499 employees)
    Midmarket Business (500 to 1000 employees)
    Large Business (greater than 1000 employees)

  • Languages supported

    Arabic
    Bulgarian
    Croatian
    Czech
    Danish
    Dutch
    English
    Estonian
    Finnish
    French
    German
    Greek, Modern
    Hebrew
    Hungarian
    Italian
    Japanese
    Korean
    Latvian
    Lithuanian
    Norwegian
    Polish
    Portuguese
    Portuguese (Brazil)
    Romanian
    Russian
    Serbian
    Slovak
    Slovenian
    Spanish; Castilian
    Swedish
    Thai
    Turkish

  • Countries/regions available for distribution

    Algeria , Angola , Benin , Botswana , Bouvet Island , Burkina Faso , Burundi , Cameroon , Cape Verde , Central African Republic , Chad , Comoros , Congo , Congo, The Democratic Republic of the , Côte d'Ivoire , Djibouti , Equatorial Guinea , Eritrea , Ethiopia , Gabon , Gambia , Ghana , Guinea , Guinea-Bissau , Kenya , Lesotho , Liberia , Madagascar , Malawi , Mali , Mauritania , Mauritius , Mayotte , Morocco , Mozambique , Namibia , Niger , Nigeria , Rwanda , Réunion , Senegal , Seychelles , Sierra Leone , Somalia , South Africa , Swaziland , São Tome and Principe , Tanzania, United Republic of , Togo , Tunisia , Uganda , Western Sahara , Zambia , Zimbabwe

    Anguilla , Antigua and Barbuda , Argentina , Aruba , Bahamas , Barbados , Belize , Bermuda , Bolivia , Brazil , Canada , Cayman Islands , Chile , Colombia , Costa Rica , Dominica , Dominican Republic , Ecuador , El Salvador , Falkland Islands (Malvinas) , French Guiana , Greenland , Grenada , Guadeloupe , Guatemala , Guyana , Haiti , Honduras , Jamaica , Martinique , Mexico , Montserrat , Netherlands Antilles , Nicaragua , Panama , Paraguay , Peru , Puerto Rico , Saint Kitts and Nevis , Saint Lucia , Saint Pierre and Miquelon , Saint Vincent and the Grenadines , South Georgia and the South Sandwich Islands , Suriname , Trinidad and Tobago , Turks and Caicos Islands , United States , Uruguay , Venezuela , Virgin Islands, British , Virgin Islands, U.S.

    American Samoa , Australia , Azerbaijan , Bangladesh , Bhutan , British Indian Ocean Territory , Brunei Darussalam , Cambodia , China , Christmas Island , Cocos (Keeling) Islands , Cook Islands , Fiji , French Polynesia , Guam , Hong Kong S.A.R. of China , India , Indonesia , Japan , Kazakhstan , Kiribati , Korea, Republic of , Kyrgyzstan , Lao People's Democratic Republic , Macao S.A.R. of China , Malaysia , Marshall Islands , Micronesia, Federated States of , Mongolia , Myanmar , Nepal , New Caledonia , New Zealand , Norfolk Island , Northern Mariana Islands , Palau , Papua New Guinea , Philippines , Samoa , Singapore , Sri Lanka , Taiwan , Tajikistan , Thailand , Timor-Leste , Turkmenistan , Viet Nam

    Åland Islands , Albania , Andorra , Armenia , Austria , Belarus , Belgium , Bosnia and Herzegovina , Bulgaria , Croatia , Cyprus , Czech Republic , Denmark , Estonia , Faroe Islands , Finland , France , Georgia , Germany , Gibraltar , Greece , Holy See (Vatican City State) , Hungary , Iceland , Ireland , Italy , Latvia , Liechtenstein , Lithuania , Luxembourg , Macedonia, The former Yugoslav Republic of , Malta , Moldova, Republic of , Monaco , Montenegro , Netherlands , Norway , Poland , Portugal , Romania , Russian Federation , San Marino , Serbia , Slovakia , Slovenia , Spain , Svalbard and Jan Mayen , Sweden , Switzerland , Turkey , Ukraine , United Kingdom , Uzbekistan

    Afghanistan , Bahrain , Egypt , Iraq , Israel , Jordan , Kuwait , Lebanon , Oman , Pakistan , Palestinian Territory, Occupied , Qatar , Saudi Arabia , United Arab Emirates , Yemen

    Antarctica , French Southern Territories , Heard Island and McDonald Islands , Maldives , Nauru , Niue , Pitcairn , Saint Helena , Solomon Islands , Tokelau , Tonga , Tuvalu , United States Minor Outlying Islands , Vanuatu , Wallis and Futuna

  • Solution collateral

    Name Date Categories
    Feb 21, 2017 Education
    Fact Sheet
    Feb 21, 2017 Reference Architecture
    Education
    Products
    Feb 21, 2017 Education
    Feb 21, 2017 Video demonstration
    Feb 21, 2017 Education
    Feb 21, 2017 Education


Technical information

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  • Hardware/OS platforms

    Windows Server 2008 (inclusive)
       IBM BladeCenter HSxx (Intel processor-based)
       System x

  • Services

    Business Solutions: Customer Relationship Management
    Business Solutions: Human Capital Management
    Business Solutions: Strategy & Change
    Custom Systems Integration Services
    Infrastructure Solutions: Collaboration
    Managed Messaging & Collaborative Services
    Services: Integration

  • Storage devices

    Network Attached Storage
       IBM System Storage N series
       IBM System Storage N3000
       IBM System Storage N3300
       IBM System Storage N3600
       IBM System Storage N3700
       IBM System Storage N5000
       IBM System Storage N5200
       IBM System Storage N5300
       IBM System Storage N5600
       IBM System Storage N5000 Gateway
       IBM System Storage N7000
       IBM System Storage N7600
       IBM System Storage N7800
       IBM System Storage N7000 Gateway
    IBM System Storage SAN File System
    IBM System Storage SAN Volume Controller
    IBM System Storage SAN
       IBM System Storage SAN Switch F08 (3534-F08)
       IBM System Storage SAN Switch F32 (2109-F16/F32/M12)
       IBM System Storage SAN b-type family
       IBM System Storage SAN m-type family
       Cisco MDS family
       IBM System Storage Express Model SAN switches


Date last modified:    Feb 23, 2017


riva-logo.jpg

Contact information

Trevor Poapst
1.408.675.5015 ext. 238


Company

Riva International Inc.
103 MacCosham Lofts
10301-109 Street
Edmonton, Alberta T5J 1N4
Canada

+1 780 4234200



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