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Riva CRM Integration for IBM Notes and Domino

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Riva helps extends the value of IBM’s enterprise social solutions – IBM Notes and Domino, IBM SmartCloud Notes, and IBM Verse – by delivering direct, always-on, server-side integration for a dozen of the world’s leading CRM systems. Riva also integrates Marketo, one of the best cloud-based marketing automation platforms, with IBM collaboration solutions.

Riva supports any combination of cloud and on-premise IBM Notes/Domino and CRM environment. Riva is strongly aligned with IBM’s vision of Social Business, Smarter Commerce, Smarter Cities, Smarter Cloud and Mobile Enterprise solutions.

Riva integrates IBM Notes and Domino, IBM Notes Traveler, IBM SmartCloud, and IBM Verse with salesforce.com, Microsoft Dynamics CRM, Oracle Sales Cloud, Oracle CRM On Demand, SugarCRM, NetSuite, Infor CRM, Sage CRM, GoldMine, and others.

Plus, our new Riva Insight side panel for IBM Notes puts more context-aware CRM data and other customer data at users’ fingertips – directly from within IBM Notes.

Business information

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  • + Functional details

    Bi-directional or uni-directional synchronization of:

    Contacts, leads, appointments, tasks, to-do's

    Uni-directional synchronization of CRM opportunities, cases, quotes, projects, custom objects (based on target CRM)

    Advanced features of ContactLink, ConnectBar, AssignTo and SmartConvert

  • + Business problem

    • Saves time and increases sales productivity. No plug-ins to be installed, configured, or managed on each user’s mobile device, desktop and laptop.
    • Increases user adoption. Accessible on any device.
    • Eliminates double data entry and ensures that all contacts in IBM Notes and Domino and CRM remain synchronized.

     

     

  • + Business opportunity

    Riva's server-side data sync between IBM Notes and Domino and the leading CRMs provides existing and future enterprise Notes customers the ability to fully and transparently leverage their CRM investment.

  • + Competitive advantage

    Riva CRM Integration for IBM Notes and Domino is the first "off-the-shelf" solution in the market to allow transparent, server-side integration across multiple leading CRM solutions. Customers can choose to deploy Riva On Premise or Riva Cloud based on their corporate security, IT, high availability and disaster recovery requirements.

  • + Industries

    Aerospace & Defense Industry
    Automotive Industry

  • + Solution areas

    Cross industry
       System and data management
          Business Resilience
          Data Protection and Recovery
          Global Storage Solutions

  • + Customer size

    Midmarket Business (100 to 499 employees)
    Midmarket Business (500 to 1000 employees)
    Large Business (greater than 1000 employees)

  • + Languages supported

    Arabic
    Bulgarian
    Croatian
    Czech
    Danish
    Dutch
    English
    Estonian
    Finnish
    French
    German
    Greek, Modern
    Hebrew
    Hungarian
    Italian
    Japanese
    Korean
    Latvian
    Lithuanian
    Norwegian
    Polish
    Portuguese
    Portuguese (Brazil)
    Romanian
    Russian
    Serbian
    Slovak
    Slovenian
    Spanish; Castilian
    Swedish
    Thai
    Turkish

  • + Countries/regions available for distribution

    Algeria , Angola , Benin , Botswana , Bouvet Island , Burkina Faso , Burundi , Cameroon , Cape Verde , Central African Republic , Chad , Comoros , Congo , Congo, The Democratic Republic of the , Côte d'Ivoire , Djibouti , Equatorial Guinea , Eritrea , Ethiopia , Gabon , Gambia , Ghana , Guinea , Guinea-Bissau , Kenya , Lesotho , Liberia , Madagascar , Malawi , Mali , Mauritania , Mauritius , Mayotte , Morocco , Mozambique , Namibia , Niger , Nigeria , Rwanda , Réunion , Senegal , Seychelles , Sierra Leone , Somalia , South Africa , Swaziland , São Tome and Principe , Tanzania, United Republic of , Togo , Tunisia , Uganda , Western Sahara , Zambia , Zimbabwe

    Anguilla , Antigua and Barbuda , Argentina , Aruba , Bahamas , Barbados , Belize , Bermuda , Bolivia , Brazil , Canada , Cayman Islands , Chile , Colombia , Costa Rica , Dominica , Dominican Republic , Ecuador , El Salvador , Falkland Islands (Malvinas) , French Guiana , Greenland , Grenada , Guadeloupe , Guatemala , Guyana , Haiti , Honduras , Jamaica , Martinique , Mexico , Montserrat , Netherlands Antilles , Nicaragua , Panama , Paraguay , Peru , Puerto Rico , Saint Kitts and Nevis , Saint Lucia , Saint Pierre and Miquelon , Saint Vincent and the Grenadines , South Georgia and the South Sandwich Islands , Suriname , Trinidad and Tobago , Turks and Caicos Islands , United States , Uruguay , Venezuela , Virgin Islands, British , Virgin Islands, U.S.

    American Samoa , Australia , Azerbaijan , Bangladesh , Bhutan , British Indian Ocean Territory , Brunei Darussalam , Cambodia , China , Christmas Island , Cocos (Keeling) Islands , Cook Islands , Fiji , French Polynesia , Guam , Hong Kong S.A.R. of China , India , Indonesia , Japan , Kazakhstan , Kiribati , Korea, Republic of , Kyrgyzstan , Lao People's Democratic Republic , Macao S.A.R. of China , Malaysia , Marshall Islands , Micronesia, Federated States of , Mongolia , Myanmar , Nepal , New Caledonia , New Zealand , Norfolk Island , Northern Mariana Islands , Palau , Papua New Guinea , Philippines , Samoa , Singapore , Sri Lanka , Taiwan , Tajikistan , Thailand , Timor-Leste , Turkmenistan , Viet Nam

    Åland Islands , Albania , Andorra , Armenia , Austria , Belarus , Belgium , Bosnia and Herzegovina , Bulgaria , Croatia , Cyprus , Czech Republic , Denmark , Estonia , Faroe Islands , Finland , France , Georgia , Germany , Gibraltar , Greece , Holy See (Vatican City State) , Hungary , Iceland , Ireland , Italy , Latvia , Liechtenstein , Lithuania , Luxembourg , Macedonia, The former Yugoslav Republic of , Malta , Moldova, Republic of , Monaco , Montenegro , Netherlands , Norway , Poland , Portugal , Romania , Russian Federation , San Marino , Serbia , Slovakia , Slovenia , Spain , Svalbard and Jan Mayen , Sweden , Switzerland , Turkey , Ukraine , United Kingdom , Uzbekistan

    Afghanistan , Bahrain , Egypt , Iraq , Israel , Jordan , Kuwait , Lebanon , Oman , Pakistan , Palestinian Territory, Occupied , Qatar , Saudi Arabia , United Arab Emirates , Yemen

    Antarctica , French Southern Territories , Heard Island and McDonald Islands , Maldives , Nauru , Niue , Pitcairn , Saint Helena , Solomon Islands , Tokelau , Tonga , Tuvalu , United States Minor Outlying Islands , Vanuatu , Wallis and Futuna

  • + Solution collateral

    Name Date Categories
    May 11, 2015 Reference Architecture
    May 11, 2015 Products
    May 11, 2015 Education
    May 11, 2015 Video demonstration
    May 11, 2015 Education
    May 11, 2015 News/Marketing
    May 11, 2015 News/Marketing
    May 11, 2015 Fact Sheet

Technical information

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  • + Hardware/OS platforms

    Windows Server 2008 (inclusive)
       IBM BladeCenter HSxx (Intel processor-based)
       System x

  • + Services

    Business Solutions: Customer Relationship Management
    Business Solutions: Human Capital Management
    Business Solutions: Strategy & Change
    Custom Systems Integration Services
    Infrastructure Solutions: Collaboration
    Managed Messaging & Collaborative Services
    Services: Integration

  • + Storage devices

    Network Attached Storage
       IBM System Storage N series
       IBM System Storage N3000
       IBM System Storage N3300
       IBM System Storage N3600
       IBM System Storage N3700
       IBM System Storage N5000
       IBM System Storage N5200
       IBM System Storage N5300
       IBM System Storage N5600
       IBM System Storage N5000 Gateway
       IBM System Storage N7000
       IBM System Storage N7600
       IBM System Storage N7800
       IBM System Storage N7000 Gateway
    IBM System Storage SAN File System
    IBM System Storage SAN Volume Controller
    IBM System Storage SAN
       IBM System Storage SAN Switch F08 (3534-F08)
       IBM System Storage SAN Switch F32 (2109-F16/F32/M12)
       IBM System Storage SAN b-type family
       IBM System Storage SAN m-type family
       Cisco MDS family
       IBM System Storage Express Model SAN switches


Date last modified:    May 12, 2015


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Contact information

Trevor Poapst
1.408.675.5015 ext. 238

Company

Omni Technology Solutions, Inc.
103 MacCosham Lofts
10301-109 Street
Edmonton, Alberta T5J 1N4
Canada

+1 780 4234200

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