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CyConnect Contact Center Solution

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Cyret Technologies has developed an innovative On-Premise Contact Center Solution ‘CyConnect’ based on VoIP Telephone Application Grid (TAG) technology. CyConnect simplifies the complexity and lowers the capital and operating expenses of Call Centers. Inbound, outbound or blended contact centers can easily be operational in hours with complete flexibility and in a secure manner. Intuitive web based interface provides seamless integration with existing Customer Relationship Management (CRM) software.

CyConnect provides all the features required for outbound campaigns from a web browser. These include leads management, agent management, campaign management, reports and dashboard. The dialer interface for dialing, coaching and barge-in is a windows based client from where the agents can carry out all their tasks. CyConnect provides all the features required for managing a service center from the web browser. Toll free numbers or local numbers, CRM, agent management, service center management, reports and dashboard.

CyConnect call blast allows you to blast hundreds of calls as broadcast messages to generate interactive calls where customers can transfer calls to live agents, automated surveys, polls or alerts.

Business information

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  • + Functional details

    Outbound Calling

    Multiple Dialer's: Predictive,Auto,Preview

    Leads Management & Data Import

    IVR/Voice Broadcasting

    AMD Detection

    Web Call Back

    Campaign Management

    DNC Compliance

    Inbound Service Center:ACD,IVR & CTI

    Customer History Database

    Web Integration API

    Call Queuing & Parking

    Skills Based Routing Blended Call Center

    Conference Call,Transfer & Chat

    Call Recording

    Call Scripting

    Whisper,Barge-in,Coaching

    3rd Party CRM Integration

    Call Blast

    Turnkey solution

    Fast installation

    Single window interface

    User-friendly management reporting

  • + Competitive advantage

    CyConnect offers a complete hosted and premise based Contact Center Solution.

    Based on innovative VoIP Telephone Application Grid (TAG) technology. CyConnect simplifies the complexity and lowers the capital and operating expenses of Call Centers. Inbound/outbound or blended contact centers can easily be operational in hours.

    Dashboard: State-of-the-art dashboard gives real time insight into the call center operations just like a car dashboard. Entire call center operations can be analyzed here at the call center/campaign/Agent level to do the resource allocation for maximum productivity

  • + Industries

    Aerospace & Defense Industry
       Aerospace
       Defense
       Ship Building
    Automotive Industry
       Automotive OEMs (Manuf of Cars, Light Trucks, Motorbikes)
       Automotive Suppliers
       Distributors, Importers, Retailers
       Heavy Equipment
    Banking Industry
       Banking - Global Customer Management
       Banking - Other
    Chemicals & Petroleum Industry
       Chemicals & Life Sciences
       Petroleum
    Computer Services Industry
       Business Recovery Services
       Computer Leasing and Rental
       Computer Maintenance & Services
       DP Education
       Outsourcing
       Prepackaged Software
       System Integration
    Consumer Products Industry
       CP - Beverages & Tobacco
       CP - Food Manufacturing
       CP - General Processing
       CP - Household / Health & Beauty
    Education Industry
       Basic/Secondary Education
       Higher Education
    Electronics Industry
       Electronics
       Technology Systems and Microelectronics
    Energy & Utilities Industry
       Combo Electric/Gas
       Electric
       Electric and Gas Energy Services Traders
       Gas
       Waste
       Water
    Financial Markets Industry
       Financial Markets - Global Customer Management
       Financial Markets - Other
    Government Central/Federal industry
       Defense and National Security
       Environ., Transp. & Pub. Works
       Finance and Administration
       Postal
       Public Safety and Justice
       Scientific
       Social Services
    Government, State/Provincial/Local Industry
       Env/Trans/PubWrks, City/Mun.
       Env/Trans/PubWrks, County/Shire
       Env/Trans/PubWrks, Spec. Dist.
       Env/Trans/PubWrks, State/Prov.
       Fin. & Admin, City/Municipal
       Fin. & Admin, County/Shire
       Fin. & Admin, Special District
       Fin. & Admin, State/Prov./Reg.
       Other Government
       PS & Justice, City/Municipal
       PS & Justice, County/Shire
       PS & Justice, Special District
       PS & Justice, State/Prov./Reg.
       Soc. Services, City/Municipal
       Soc. Services, County/Shire
       Soc. Services, State/Prov/Reg.
    Healthcare Industry
       Alternate Healthcare
       Healthcare Other
       Health Plans / Payors
       Integrated Healthcare Systems / Hospitals
       Pharmaceuticals
       Physicians / Clinics
    Industrial Products Industry
       Construction/Architecture/Engineering
       Fabrication & Assembly
       Forest Products
       Metals
       Mining
       Other Process
       Textiles
    Insurance Industry
       Insurance Carriers - Life & Asset Management (L&AM)
       Insurance Carriers - Property & Casualty (P&C)
       Insurance Intermediaries
       Other Insurance, N.E.C.
    Life Sciences Industry
    Media & Entertainment Industry
       Advertising
       Associations
       Broadcast
       Cable
       Entertainment
       Printing & Publishing
       Sports
    Professional Services Industry
       Business Services
       Legal Services
       Management Consulting
       Marketing & Public Opinion Research
    Retail Industry
       Retail - Apparel Manufacturing
       Retail - Department Stores
       Retail - Direct Marketing
       Retail - Retail Food
       Retail - Food Services
       Retail - Hard Goods
       Retail - Mass Merchants
       Retail - Pharmacy/Drug
       Retail - Specialty
    Telecommunications Industry
       Broadband
       Telecommunications
       Wireless
    Travel & Transportation Industry
       Car Rental
       Freight Airlines
       Freight Forwarders & Arrangers
       Freight Services
       Gaming
       Global Dist. Systems / CRS
       Hospitality
       Lodging
       Passenger Airlines
       Passenger Water Transportation
       Post Operations
       Rail
       Shipping
       Tour Operations and Arrangers
       Travel Agencies
       Trucking
       Urban Transportation
    Wholesale Distribution & Services Industry
       Wholesale - Food/Food Svc/Drug
       Wholesale - General Trading Co.
       Wholesale - Non-Durables
       Wholesale - Durables
       Wholesale - Services

  • + Solution areas

    Aerospace & Defense
       Integrated Production and Supply
       Program Management
       Service Lifecycle Management
       Other
    Automotive
       Design and Development
       Embedded Device Lifecycle Management
       Marketing, Sales and Service
       Pervasive Computing/In-Vehicle
       Production
       Other
    Chemicals and Petroleum
       Chemicals and Petroleum Supply Chain Optimization
       Demand Management
       Geoscience
       iPlant
       Production management
       Upstream Petroleum
       Value chain management
       Other
    Consumer Products
       Brand Innovation
       Merchandise management and inventory control
       Product Packaging
       Wholesale systems
       Other
    Education
       Administration Information Systems
       IT Infrastructure and Services
       Operations
       Research & Collaboration
       Student Information Systems
       Teacher Information and Content Systems
       Other
    Electronics
       Production Management
       Sales and Service
       Value Chain Management
    Energy and Utilities
       Asset Management
       Generation Solutions
       Infrastructure and Systems Management
       Network Transformation
       Strategic Outsourcing
       Wholesaling and Risk Management
       Other
    Financial Markets
       Business Efficiency
       Other
    Financial Services/Banking
       Automated Solutions
          ATMs
          Kiosks
          Point of Sales
       Branch Transformation
       Core Banking
       Core Systems Transformation
       Customer Insight
       Customer sales & service
       Enterprise Payment Platform (Back Office/Payments)
       Infrastructure and Support Services
       Internet Banking
       Marketing insights & analytics
       Multichannel Transformation
       Operations & Processing
       Product Manufacturing
       Regulatory Compliance
       Risk management & compliance
       Service to Sales (Front Office)
       Other
    Government
       Case Management
       e-Government
       Finance and Administration
       Multichannel Distribution
       Record Management
       Regulatory Compliance
       Safety, Security & Privacy
       Security & Surveillance
       Tracking Management
       Transportation Management
       Other
    Healthcare and Pharmaceutical
       Administrative Systems
       Clinical Care
       Finance and Accounting
       High Performance Computing
       Medical Imaging
       Operations and Regulations
       Patient Care and Services
       Payer Transaction Services
       Physician Office Automation
          Claims administration
          Clinical information systems
          Computerized physician order entry
          Health information systems
       Picture Archival and Communication Systems
       Other
    Insurance
       Administration Systems and Services
          Claims Administration
          Policy Administration
       Agent Management
       Core Insurance
       Insurance distribution and services
       Other
    Life Sciences
       Clinical Genomics
       Drug Development
       Drug Discovery
       Life Sciences Research and Development
       Medical Imaging
       Regulatory and Compliance
       Other
    Media and Entertainment
       Business Transformation
       Infrastructure Systems and Management
       Other
    Retail
       Customer Service
       Logistics
       Merchandising
       Retail Sell-thru Bundles
          Merchant Reach
       Sales Management
       Self- Service solutions
          Kiosks, ATMs
          Point of Sale
       Store Operations
       Other
    Telecommunications
       Internet Data Center
       IP Telephony
       Network Infrastructure
       Network Management
       Network Operations
          Transmission and Distribution
       Resource Systems and Management
       Service Management
       Other
    Travel and Transportation
       Airline Operations
       Airport Operations
       Corporate travel
       Demand Management
       Infrastructure Systems
       Security operations
       Sell-thru Bundles
          Track and Trace
          Trip Works
       Travel services: business
       Travel services: consumer
       Other
    Wholesale Distribution
       Business management systems
       Other
    Cross industry
       Business Continuity
       Business Intelligence
          Data Mining
          Data Warehousing
          Financial Analysis
          Fraud Management
          Relationship Marketing
          Sales Analysis
          Text Mining and Analysis
          Other
       Business Process Management and Integration
          Business Operations
          Employee Services
          Inventory/Warehouse and Shipping Mgmt
          Production/Ops and Logistics
          Security and Disaster Recovery
          Other
       Computer Services
          Capacity Planning
          Client Consolidation
          Host management
          Provisioning
          Security
          Systems Management
          Other
       Customer Relationship Management
          Contact Center Optimization
          Field Services Effectiveness
          Marketing and Customer Intelligence
          Sales Productivity
          Strategy
          Other
       Digital Media
          Create Digital Media
          Distribute Digital Media
          Manage Digital Media
          Other
       Document Management
          Case Management
          Decision Support System
          Document Imaging
          Document Management/Processing
          e-Forms
          OnDemand
          Workflow
          Other
       Dynamic Infrastructure/Smarter Planet
          Asset Management
          Business Resilience
          Energy Efficiency
          Information Infrastructure
          Security
          Service Management
          Virtualization
       e-Business/e-Commerce
          Billing Systems
          Direct Customer Access
          Infrastructure Systems and Management
          Internet Selling: Business to Business
          Internet Selling: Business to Consumer
          Internet Services
          Payments
          Subscriber management
          Other
       e-Mail Messaging and Collaboration
          Collaboration
          E-mail Communications
          Team Management
          Other
       Emerging Technologies
          Green IT - Energy Efficiency
       Enterprise Resource Planning (a.k.a. Enterprise Application Systems (EAS)
          Business to Business Extensions
          Core Enterprise Resource Planning
          Customer Relationship Management Extensions
          Enterprise Resource Services
          Supply Chain Management Extensions
          Other
       Human Capital Management
          HR Strategy & Transformation
          Knowledge & Collaboration
          Learning
          Workforce and Talent Solutions
       Knowledge Management
          Collaborative learning
          e-Learning
          Experience based learning
          Interactive learning systems
          Performance support systems
       On Demand Operating Environment
          Automation
          Flexible Financial & Delivery Offerings
          Information and data integration
          People integration
          Process integration
          Virtualization
          Other
       On Demand Workplace
          Enterprise Portal
          Other
       Pervasive and Wireless Computing
          Advanced Infrastructure
          Consumer Services Enablement
          Operational Effectiveness
          Wireless Sell-through Bundles
          Workforce Mobility
       Product Lifecycle Management
          Design
          Engineering and Analysis
          Implementation
          Manufacturing
          Planning
          Product Data Management and Collaboration
          Product Lifecycle Express
          Service After Sales
          Other
       Professional Services
          Billing management and services
          Legal Services
          Litigation
          Practice Management
          Other
       Science and Technology
          Data Management
          Engineering
          Research and Development
          Other
       Supply Chain Management
          Asset Management
          Business -to- Business Buy Side
          Business -to- Business Sell Side
          Supply Chain Execution
          Supply Chain Management Services
          Supply Chain Planning
          Trader partner collaboration
          Value Chain management
          Warehouse management
          Other
       Surveillance and security
          Application and Process Security
          Data and Information Security
          Governance, Risk and Compliance
          Identity and Access Management
          Infrastructure Security
          Safety, Security and Privacy
          Security event management
          Security systems and operations
          User Identification
          Other
       System and data management
          Business Resilience
          Data Handling
          Data Protection and Recovery
          Global Storage Solutions
          Operating Systems
          Services Oriented Architecture (SOA)
          Storage
          Other

  • + Customer size

    Very Small Business (Less than 50 employees)
    Small Business (50 to 99 employees)
    Midmarket Business (100 to 499 employees)
    Midmarket Business (500 to 1000 employees)
    Large Business (greater than 1000 employees)

  • + Languages supported

    English

  • + Countries/regions available for distribution

  • + Solution collateral

    Name Date Categories
    May 15, 2013 Products
    Services
    Fact Sheet
    Sales
    Sales Kits
    Value Proposition

Technical information

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  • + Hardware/OS platforms

    Windows Server 2003
       System x


Date last modified:    Feb 12, 2014


CyConnect Logo.jpg

Contact information

Anthony Nicolas
+63 2 8122970

Company

Cyret Techonologies, Inc.
5th Floor Unit 501 GC Corporate Plaza
150 Legaspi St., Legaspi Village
Makati, National Capital Region (Manila) 1229
Philippines

6327520889

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