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safebook - Social Apps For Enterprises

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Safebook (Social Apps For Enterprises) is the winner of the collaboration award 2012 as the most innovative Solution on the Basis of IBM Social Business and collaboration Solutions (http://www.slideshare.net/HerbertWagger/innovativste-anwendung-auf-basis-von-ibm-social-business-und-collaboration-solution)

Safebook is a Social Business Software for SMEs (small and medium enterprises) running in the IBM SmartCloud Enterprise (XWork Server) or on premise and includes social networking and collaboration, social CRM, Produpedia- and iTweet technologies.

safebook brings the best of consumer Web and the best of Enterprise Cloud as ''Social Apps For Enterprises'' to businesses.

The Challenges

''Consumerization of IT'' and along with the trend to Bring-Your-Own-Device (BOYD) will drastically increase in the workplace. After all, who wants to do without intuitive applications and mobile devices we are accustomed from private everyday life?
For years , IT vendors have tried - and usually failed - to make inroads into the SMEs market.
The Vendors don't have the answers. The consumers do.

The Solution
The momentum of Safebook is in unifying and proposing a unique set of enterprise class software to SMEs, redefining Social Media and App Store in the context of the SME.

Business information

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  • + Functional details

     

    Social CRM360, customer view, social profiles, segmentation, products, financial status, campaigns, sales planning/monitoring and controlling

    Recommender Engine, a cross-selling tool, next best product.

    safebook mobile, web-app for mobile users.

    i-Tweet, a microblogging live feed (Activity Stream) that allows users to follow other users, groups, Apps, hot customer cases or business objects.

    XNames, an internal social network, communities, groups, follower, following

    Produpedia, an internal sales Wiki, product and sales knowledge base, commenting, rating, tagging, blogging, etc.

  • + Business problem

    Internally, the users struggled to share sales processes and product knowledge effectively, and they had no tools other than email to manage collaborative business processes. Externally, the company wanted a better view of its customers and their needs in order to improve cross-selling rates. Many of its customers were one-product buyers, and the company wanted to increase cross-selling opportunities.

  • + Business opportunity

    Business software today is broken in that it's built as islands. You don?t know there is a network. Business is a social process and we think it is the future for business software. We will see the same evolution in the business market that we have seen in consumer*?.
    Moreover, according to McKinsey, who values the Social Economy at up to $1.3 Trillion per year, estimates that social technologies will boost up to 20-25% productivity of knowledge workers. The phenomenon of ?Social? will have an economic benefit for all businesses from sales, employee productivity to customer service.

    The vision and purpose of Safebook is to offer businesses, ready and easy-to-use Enterprise class business software on top of a Social Business software platform. Safebook has a community of selected business partners that sell their enterprise software via Safebook app store. Therefore The momentum of Safebook is in unifying and proposing a unique set of enterprise class software to SMEs, redefining Social Media and App Store in the context of the SME.

    This way SMEs will build networks with employees, customers and partners as they do business and see the need to invite them to collaborate. Safebook will be for SMEs THE Social Business platform.

  • + Return on investment

    By engaging IBM Partner INTRANET to implement a comprehensive social CRM tool based on IBM Lotus software and the Business Partner's Safebook software, the client gained the ability to introduce social networking and web 2.0 capabilities into its business environment, significantly improving collaboration, engagement and customer service among customers, employees and partners. Additionally, the knowledge gained through customer profiles enabled the client to boost cross-selling efforts and increase revenue.

    Further:

    Easy-to-use because "Facebook-like" App (limited education costs)
    Reduced email traffic up to 25%
    Increase mobile workforce productivity

  • + Competitive advantage

    By implementing safebook a comprehensive social CRM tool based on IBM Lotus Software, a customer will gain the ability to introduce social networking and web 2.0 capabilities into its business environment, significantly improving collaboration, engagement and customer service among customers, employees and partners. Additionally, the knowledge gained through customer profiles enabled the client to boost cross-selling efforts and increase revenue.

    Easy-to-use and packaged for SMEs
    Users can rate and comment on the selected software
    Leverave potential of Human Capital and Improve productivity through better collaboration
    Easier communication between employees, and with customers and partners
    Strengthen customer relationships
    Reduced email traffic
    Increase mobile workforce productivity

  • + Industries

    Banking Industry
    Insurance Industry
    Retail Industry

  • + Solution areas

    Financial Services/Banking
       Branch Transformation
       Customer Insight
       Customer sales & service
       Multichannel Transformation
       Service to Sales (Front Office)
    Insurance
       Insurance distribution and services
    Retail
       Customer Service
       Sales Management
    Cross industry
       Customer Relationship Management
          Contact Center Optimization
          Field Services Effectiveness
          Marketing and Customer Intelligence
          Sales Productivity
          Strategy
       Digital Media
       e-Mail Messaging and Collaboration
          Collaboration
          Team Management

  • + Customer size

    Very Small Business (Less than 50 employees)
    Small Business (50 to 99 employees)
    Midmarket Business (100 to 499 employees)
    Midmarket Business (500 to 1000 employees)
    Large Business (greater than 1000 employees)

  • + Languages supported

    Dutch
    English
    German

  • + Countries/regions available for distribution

    Austria , Denmark , Germany , Italy

  • + Solution collateral

Technical information

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  • + Hardware/OS platforms

    IBM i 6.1
       IBM Systems: System i
    Windows Server 2008 (inclusive)
       IBM Systems: System x
    AIX 7.1
       IBM Systems: System i

  • + Software

    IBM Collaboration Solutions
       Messaging and Collaboration
          IBM XWork Server
       Social Software
          IBM Connections


Date last modified:    May 2, 2013


safebook100x50.jpg

Contact information

Herbert Wagger
+43 6641844234

Company

INTRANET Software & Consulting GmbH
Lannerweg 54
Krumpendorf am Wörthersee 9201
Austria

+43 4229 3900

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