The CoEnterprise Digital Channels solution bundles deep domain expertise and a market leading consulting & services practice with innovative software solutions that helps clients develop and expand both their digital and traditional business partner commerce channels. This solution helps companies deploy agile, scalable platforms for their Sell operations, together with tools and capabilities that enhance their Buy and Service connections and operational visibility. The CoEnterprise Smarter Commerce Digital Channels Solution supports the CoEnterprise services framework together with many of the IBM Smarter Commerce family of products. The combination of capabilities provided by the CoEnterprise services framework that includes 100+ pre-built integration workflows and utilities together with IBM Smarter Commerce products has helped CoEnterprise customers realize significant reductions in implementation risk, deployment time and cost. The solution provides client marketing and finance teams with full visibility into their digital B2B retail customer channel increasing their insight into pricing, and placement, to better promote their company’s products. Clients have recognized benefits including • Shorter time to revenue • Better automated handling of error conditions reduces manual labor for IT and Business Departments • Accelerated Cash with faster reconciliation of errors • Reusable process components lowers maintenance and eliminates scripting.

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• Functional details

  Digital Sales file data processing – Provides support for the Sales process through an efficient way to connect with any partner; automate the receipt of digital sales files from partners; pre-validate data, and process for consumption by any financial system B2B and Enterprise Visibility - Provides complete visibility of critical end to end business to support client Buy business processes, including a document timeline that provides a complete picture of the flow of documents, transactions and data for key processes such as Order to Cash.

• Business problem

  Companies need an efficient solution to connect with any their digital partner; automate the receipt of digital sales files from the them; prevalidate the date within the files; process them (which includes translating the file accordingly) for consumption by any of the required ERP systems. Without such a solution, the most operations would be unscalable long term, and prohibitably costly for the company to sustain.

• Business opportunity

  With the CoEnterprise Digital Channels Solution companies can confidently pursue new digital channel opportunities with their online retail partners, knowing they have the necessary flexibility, visibility, and scalability to meet today’s digital sales requirements. This could include expanding sales with new online partners thought too small or numerous to effectively manage. Or companies could actively push greater sales through existing channels because they can more quickly respond to increased sales file volumes that would have previously become unmanageable. Also, the increase visibility gives the company better knowledge, and more quickly, of what consumers are buying so that faster, better decisions can be made about what products are the best fit for the channel.

• Return on investment

  • Shorter time to revenue with more agile onboarding process (get the sales flowing sooner) • Accelerate Cash (faster reconciliation of error drives faster payment on errors) • Reduce OTC cycle times (pro-active exception management) • Eliminates need for existing BI tool • Lower TCO – IT o less time to onboard and less time maintaining communications with retail partners o automated handling of error conditions due to prevalidation o reduce involvement in tracking efforts • Lower TCO – Finance o automated reporting reduces labor waste from file tracking o reduce manual processing of exceptions o remove manual labor currently associated with exception handling o Reduce research time

• Competitive advantage

  The CoEnterprise Digital Channels Solution gives companies the ability to quickly process their digital sales files from online retail partners; by doing so, companies can identify sales file exceptions and proactively correct. This can potentially shorten cash cycles, where competitors could wait weeks to settle on similar errors. As well the immediate channel visibility provided allows for faster decision making by marketing and Buy operations in the company – knowing what customers want, what they are buying, and at what prices proves a major advantage over competition that has to wait days or weeks to secure this information.

• Industries

  Consumer Products Industry
  Education Industry
  Electronics Industry
  Life Sciences Industry
  Media & Entertainment Industry
  Retail Industry
  Wholesale Distribution & Services Industry
  

• Solution areas

  Media and Entertainment
     Business Transformation
     Infrastructure Systems and Management
     Other
  Retail
     Merchandising
     Retail Sell-thru Bundles
     Sales Management
  Cross industry
     Business Intelligence
        Data Mining
     e-Business/e-Commerce
        Infrastructure Systems and Management
        Internet Selling: Business to Business
     e-Mail Messaging and Collaboration
        Collaboration
  

• Customer size

  Midmarket Business (100 to 499 employees)
  Midmarket Business (500 to 1000 employees)
  Large Business (greater than 1000 employees)
  

• Languages supported

  English
  

• Countries/regions available for distribution

  Americas

  Canada , United States

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• Services

  Professional Services
  Services: Integration
  

• Software

  Sterling
     IBM Sterling Always In Stock
     IBM Sterling B2B Collaboration Network
     IBM Sterling B2B Integration Services
     IBM Sterling B2B Integration Services Basic
     IBM Sterling B2B Integration Services Plus
     IBM Sterling B2B Integrator
     IBM Sterling Catalog and Offer Management
     IBM Sterling Community Development Services
     IBM Sterling Community Manager
     IBM Sterling Configure, Price, Quote
     IBM Sterling Connect:Direct
     IBM Sterling Connect:Enterprise
     IBM Sterling Control Center
     IBM Sterling Control Center Configuration Manager
     IBM Sterling Drop Ship
     IBM Sterling Fax Conversion Services
     IBM Sterling File Gateway
     IBM Sterling File Transfer Service
     IBM Sterling Gentran
     IBM Sterling Inbound Transportation Planning
     IBM Sterling Information Broker
     IBM Sterling Secure Proxy
     IBM Sterling Order Management
     IBM Sterling Managed AS2 Gateway
     IBM Sterling Supplier Portal
     IBM Sterling Supply Chain Visibility
     IBM Sterling Supply Chain Visibility Vendor Compliance
     IBM Sterling Total Payments for Financial Services
     IBM Sterling Transportation Management System
     IBM Sterling Warehouse Management System
     IBM Sterling Web Forms
  WebSphere
     IBM WebSphere Commerce - Express
     IBM WebSphere Commerce Enterprise
     IBM WebSphere Commerce Professional