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NetEnrich IT Ops & NOC Services Solution 2012

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NetEnrich: A Better Way to Manage IT from the Closet to the Cloud NetEnrich offers the IT channel a comprehensive suite of “Closet to Cloud” packaged services for remote IT infrastructure management and enterprise IT operations. The company’s innovative Service Delivery Framework using ITIL-based Standard Operating Procedures (SOPs) and methodologies, gives solution providers and MSPs instant access to a proprietary NetEnrich Service Gateway (NSG) hypervisor platform and a 24x7 Network Operating Center (NOC), for a better way to grow and scale an IT services business. Partners purchase NetEnrich services on a annual or monthly service contract to enhance or augment their IT operations, while some choose to resell NetEnrich services directly to their end customers.

Business information

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  • + Functional details

    IT infrastructure monitoring & management tools, tightly integrated to NetEnrich NOC Services: - Asset discovery -- closet to cloud - Provisioning - Monitoring, alerting, and escalation - Trouble ticketing and service desk - Management - configuration, availability, continuity, & capacity - Reporting -- compliance, SLAs - SLA management

  • + Business problem

    Business problem is IT operations management of an IT infrastructure at an end-client of a service provider. The service provider needs to deliver IT operations management in a profitable way. NetEnrich provides tools, technologies, and NOC services to the service provider to achieve this goal.

  • + Business opportunity

    VARs, service providers, MSPs can leverage NetEnrich tools and NOC services to provide IT infrastructure management services to their end-clients. Segments supported are SMB, mid-market, data centers, and enterprises. Opportunities in monitoring and management of the following asset types: servers, desktops, networks, applications, databases, virtualization, VDI, Cisco, Microsoft apps, storage, backup, BDR, etc.,

  • + Return on investment

    Service providers (VARs, MSPs) can typically increase revenues 15-30%, reduce costs 15-30% and increase gross margins 10-40% using the NetEnrich solutions.

  • + Competitive advantage

    - Full solution – tools through managed services (vs. just tools) - (a) Provides solution provider with headroom to grow (b) Scalable – both technology and business model for service provider - Tool and technology agnostic – BYOT (Bring Your Own Tool) if needed -- full integration to RMM, service desk, PSA, monitoring tools, etc., - Attractive prices; monthly models - NetEnrich partners at business level with service provider – helps your business profit and grow - Augment your teams if needed – off-hours, smart-escalation, advanced technologies expertise - Established and successful in channel – Ingram, Arrow - Large customer base – over 1,000 sites installed; over 10,000 end-points managed - IT ops technology DNA of NetEnrich – over 8 years

  • + Industries

    Computer Services Industry
       Business Recovery Services
       Computer Maintenance & Services
       DP Education
       Prepackaged Software
       System Integration

  • + Solution areas

    Cross industry
       Business Continuity
       Business Process Management and Integration
          Business Operations
          Security and Disaster Recovery
       Computer Services
          Capacity Planning
          Client Consolidation
          Host management
          Systems Management
          Infrastructure Systems and Management
       e-Mail Messaging and Collaboration
          E-mail Communications
          Team Management

  • + Customer size

    Very Small Business (Less than 50 employees)
    Small Business (50 to 99 employees)
    Midmarket Business (100 to 499 employees)
    Midmarket Business (500 to 1000 employees)
    Large Business (greater than 1000 employees)

  • + Languages supported


  • + Countries/regions available for distribution

    Canada , United States

Technical information

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  • + Hardware/OS platforms

    • + Hardware

      IBM Systems: Power
      Non-IBM Hardware
         Dell servers
         Desktops and Notebooks (all brands, including ThinkPad/ThinkCentre PCs by Lenovo)
         Fujitsu Siemens servers
         Hewlett-Packard servers (incl. Compaq)
         Other non-IBM servers
         Sun Microsystems servers

    • + Operating systems

      AIX family
         AIX 5
            AIX 5.2
            AIX 5.3
         AIX 6
            AIX 6.1
         AIX 7
            AIX 7.1
      Linux family
         Other Linux family
            Fedora Core
         Red Hat Enterprise Linux family
         SUSE Linux family
      Other Operating Systems
         Novell NetWare
            Novell SUSE Linux Retail Solution (SLRS)
      Solaris (SUN)
      UNIX family
         HP family
      Windows family
         Other Windows
         Windows 2000
            Windows 2000 Server (inclusive)
         Windows 98
         Windows Server family
            Windows Server 2003
            Windows Server 2008 (inclusive)
         Windows XP family

  • + Services

    IBM Managed Server Services
    IBM Migration Services for Microsoft Windows servers
    IBM Platform Integration and Deployment Services for PCs
    IBM Remote Managed Services
    IBM Server Optimization and Integration Services
    IBM Solution Support Services
    IBM Storage Optimization and Integration Services
    Business Recovery Services
    Infrastructure Solutions: Systems Management & IT Optimization
    Infrastructure Solutions: Digital Media
    Managed Data Network Services
    Managed Intranet & Internet Services
    Managed Services: Application Hosting
    Managed Services: Managed Hosting
    Network Outsourcing Services
    Network Services
    Services: Application Management
    Services: Outsourcing
    Site & Connectivity Services
    Small & Medium Business Solutions
    Systems Management & Networking Services
    Total Systems Management Services

Date last modified:    Jun 10, 2013

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Contact information

Jennifer Anaya
408-436-5900 x7118


NetEnrich, Inc.
226 Airport Pkwy, Suite 550
San Jose, CA 95110
United States

+1 408 4365900

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