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The mPower™ Suite is designed to be a complete meter-to-cash management, customer care and meter data management suite for distribution utilities. Built on the Service Oriented Architecture (SOA) with an advanced framework for integration with utility GIS, meter data acquisition system and utility ERP’s, the mPower™ suite is designed to help utility revenue protection and to modernize and automate most customer facing tasks. The Customer Care module provides a 360 degree analysis for the customer care representatives to provide faster and efficient customer care through multiple channels. The suite also provides customer self-service through multiple channels to reduce costs spent on customer care while providing features such as online energy (or commodity) analysis, bill and consumption history and for requests or complaints tracking and resolution. The Energy Audit module for utilities also helps utilities track and prevent or stop energy losses – either technical or commercial – across their entire distribution network and the MDM system of the mPower™ Suite tracks consumption at the consumer level to reduce energy usage through education and also provides accurate billing for either pre-paid or post-paid. Built for R-APDRP projects in India, the latest version adheres to both global as well as standards set by the Power Finance Corporation and the Ministry of Power in India.

Business information

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  • + Functional details

    The modules of the mPower™ system are organized on the basis of their function. Modules such as Metering, Billing, Collections provide the core functions which are achieved through the other modules such as Consumer Enrollment (New Service Connection), Energy Audit, Debt Management, Fraud Vigilance and Legal, Business Intelligence (and dashboards), Web Self-Service, Customer Service and Contact Center Management. The modules of the Smart Grid side of the mPower™ Suite also include the Automated Metering Infrastructure and the Meter Data Management System. The primary goal for the entire suite is reduction of energy losses and increase in energy savings through smart grid technologies.

  • + Competitive advantage

    Built on the principles of the Service Oriented Architecture (SoA) for efficient integration with utility ERP and other 3rd party systems such as GIS and designed to automate processes in the meter-to-cash process and customer relationship management, the mPower™ Suite is capable of providing services in the revenue assurance and revenue protection models. Built and deployed by a capable team of over 300 employees and a domain & delivery expert team – the mPower™ suite is highly configurable and can also be customized to fit the unique requirements of utilities across the world. It’s very own Business Intelligence suite and corporate dashboards are proven to be effective decision support solutions which have a history of supporting the reduction of technical and commercial losses in multiple utilities.

  • + Industries

    Energy & Utilities Industry

  • + Solution areas

    Energy and Utilities
    Cross industry
       Customer Relationship Management
       Professional Services

  • + Customer size

    Very Small Business (Less than 50 employees)
    Small Business (50 to 99 employees)
    Midmarket Business (100 to 499 employees)
    Midmarket Business (500 to 1000 employees)
    Large Business (greater than 1000 employees)

  • + Languages supported

    English

  • + Countries/regions available for distribution

    India

Technical information

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  • + Hardware/OS platforms

    Other Operating Systems
       IBM Systems: System x

  • + Services

    Infrastructure Solutions: Systems Management & IT Optimization

  • + Storage devices

    Disk Storage Systems
       IBM System Storage DS8000 family


Date last modified:    Mar 25, 2014


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Contact information

Winston S.K. Adams
+919959911255

Company

Phoenix IT Solutions Ltd.,
Level-5, 9-29-19/A, Waltair Heights
Balaji Nagar
Visakhapatnam, Andhra Pradesh 530003
India

+91 91 8912500000

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