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Ayehu eyeShare - IT Automation Software 3.6 3.6

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Ayehu (IT) eyeShare™ is an innovative solution for network, system & service downtime that proactively manages critical situations across all IT platforms. eyeShare’s closed loop methodology sets alert thresholds, defines rules and orchestrates and automates work flows, correlating between critical situations, people and communication channels, to achieve optimal situation resolution.

Plan, Design and Execute IT workflow processes: eyeShare IT Automation Software allows the IT managers to plan , design and execute the best procedures for handling an incident or a problem, and to ensure that these procedures are fully performed by the best available people when problems occurs.

eyeShare IT Process Automation incorporates four Key Capabilities:

  1. Event Management– Collects, Analyzes, Classifies and dynamically learns events and alerts.
  2. Operation management – IT process Automation (ITPA), Integrates, Orchestrate Workflows.
  3. Workload Management – Skills, Availability, Tasks, Shifts and Knowledge.
  4. Notification management – Notify, Coordinate, Escalate, Report.
The embedded eyeShare Rule Engine intercepts potential critical alerts across the Data center and analyzes them to validate the proper treatment.

Business information

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  • + Functional details

    • Situation analysis
    • Alert filtering
    • Automated work flows
    • Solution building
    • Roster, shifts and calendar settings
    • Task force management
    • Built-in escalation
    • Remote resolution & execution
    • Proactive prevention
    • Enhanced Reporting system
    • Time-to-repair measurements
    • Interactive two-way communication and out-of-band communication and control.

  • + Business problem

    The challenge is to identify the critical situations on time, shorten the resolution time, and manage this process in a proper way. To do this you need to do the following: Identify a critical business situation > identify the solution > identify the responsible person > identify problem resolution> record for the next time. Today, organizations recognize too late that a critical business situation has occurred, and therefore, it takes too long to identify a solution to resolve it.

  • + Business opportunity

    Today’s corporations monitor their business activities through advanced monitoring systems and alerting tools associated with their business applications. An overflow of alerts, sometimes many alerts related to the same problem, is sent to too many people in the organization, drowning them in the flow of information. Often times, organizations have found themselves ignoring important problems in their systems that seriously impact on the business operations and have to be resolved quickly.

  • + Return on investment

    Case Study: Let’s take a look at an actual deployment example. This is a software firm that decided to use eyeShare™ for their Data Center Critical & Daily IT Tasks

    Description: The Data centers server farm consists hundreds of servers (Exchange, Unix, Linux, Portals etc…), generating hundreds of alerts daily. There is a team of 2 operations professionals who work around the clock to support this environment. Their challenge was daily repetitive incidents and events all over the Data center environment

    ROI Results: By attacking the most common types of events, these 5 automation flows alone helped automate up to 80% of their alert diagnostics and repair process.

  • + Competitive advantage

    • Wide variety of infrastructure and user events can be automatically processed and correlated consistently by a single engine
    • Eliminated several monitoring products with duplicate functionality
    • Can easily create consolidated views specific to the needs of operations and business staff
    • Dramatically reduces ‘noise’ in the alert stream
    • Improved operational efficiency as staff can focus on real issues
    • Rapid time to problem identification and resolution
    • Rapid and seamless installation and integration with easy operation
    • Elimination of costly false alerts and reduction of human errors

  • + Industries

    Banking Industry
    Computer Services Industry
    Government Central/Federal industry
    Professional Services Industry
    Telecommunications Industry

  • + Solution areas

    Telecommunications
       Internet Data Center
       Network Infrastructure
       Network Management
       Network Operations
       Resource Systems and Management
       Service Management

  • + Customer size

    Small Business (50 to 99 employees)
    Midmarket Business (100 to 499 employees)
    Midmarket Business (500 to 1000 employees)
    Large Business (greater than 1000 employees)

  • + Languages supported

    English
    Hebrew

  • + Countries/regions available for distribution

    United States

    Belgium , France , Germany , Spain , Sweden , Turkey , United Kingdom

    Israel

Technical information

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  • + Hardware/OS platforms

    Windows Server 2003
       System x
    Windows Server 2008 (inclusive)
       System x

  • + Services

    Application Enabling Services
    Business Recovery Services
    Consulting
    Infrastructure Solutions: Systems Management & IT Optimization
    Product Support Services
    Professional Services
    Systems Management & Networking Services

  • + Storage devices

    Data Retention Storage Systems
       IBM System Storage DR450
       IBM System Storage DR550
    IBM System Storage Tape Storage Systems
       IBM System Storage Ultrium Tape Drive 3580
       IBM System Storage Ultrium Tape Library 3582


Date last modified:    Feb 27, 2013


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Contact information

Gabby Nizri
+972-54-4368345

Company

Ayehu Software Technologies Ltd
תל אביב
Tel Aviv-Jaffa 69710
Israel

+972 3 6495070

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