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Trans@ction eXpress for P&C Claims

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Perficient's Trans@ction eXpress for P&C Claims allows claims managers to implement a claims adjudication methodology using the structured management of claim-specific content along with associated in-house processes. Trans@ction eXpress enables the delivery and processing of claims in an online environment customized to the requirements and business rules of each carrier’s claims operations. Claims managers can dramatically reduce claims processing costs with the structured distribution of work, integration with legacy systems and efficient management of exception processing. Using Trans@ction eXpress’ real-time audit logging and performance metrics, managers can closely monitor their service teams, make ad hoc adjustments, eliminate processing bottlenecks and deliver improved customer service to their policyholders.

Transaction types and claim content supported by Trans@ction eXpress include indexing, medical review and processing, estimate review and processing, subrogation, and claimant correspondence. For each of these transaction types, the solution provides a customized user interface and integration to legacy systems via an open architecture. Staff members in the back-office have access to the transaction-relevant collection of content and the legacy processing environment. Trans@ction eXpress is integrated with some of the most popular claims management and underwriting systems.

Business information

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  • + Functional details

    - Status search tools - Configurable routing features - Integration with systems storing policyholder data - Customer information via a single interface - Reporting with dashboards and drill down features - Auditing and enhanced security - Workload manager tool - User maintenance utilities

  • + Competitive advantage

    Trans@ction eXpress for P&C Claims leverages the value of IBM ECM in managing content and process. It provides P&C carriers with the ability to reduce claims transaction costs and processing times. In addition, claims adjusters can gain immediate access to all data relevant to the claim online. The solution eliminates the need to manually enter data into legacy systems. It streamlines the processing environment with a common interface; yet can also be customized to defined processing parameters for specific transactions. Manual ad hoc processes are also eliminated with its automatic tracking and categorization of incoming content. Customer service representatives are able to provide real-time status updates to policyholders.

  • + Industries

    Insurance Industry
       Insurance Carriers - Property & Casualty (P&C)
       Insurance Intermediaries
       Other Insurance, N.E.C.

  • + Solution areas

    Cross industry
       Business Process Management and Integration
       Document Management

  • + Customer size

    Midmarket Business (100 to 499 employees)
    Midmarket Business (500 to 1000 employees)
    Large Business (greater than 1000 employees)

  • + Languages supported


  • + Countries/regions available for distribution

    United States

Technical information

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  • + Services

    Custom Systems Integration Services
    Services: Application Implementation
    Services: Custom Application Development
    Services: Integration

  • + Software

    IBM Information Management
       FileNet Product Family
          FileNet Content Manager
    IBM Other
       Enterprise Content Management
          Content Manager Enterprise Edition
    IBM WebSphere
          WebSphere Application Server

Date last modified:    Jan 16, 2014


Contact information

Stephanie Banks


TriTek Solutions, Inc. - Boston
1 Washington Mall
15th Floor
Boston, MA 02108
United States

+1 617 6952654

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