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ID#: 35234

Solution name:        

Fenavic Suite

Solution description:

Fenavic Suite empowers your network support organization with the ability to solve more complex problems before they are escalated. Fenavic minimizes the impact of deploying new network services by empowering your existing staff with the ability to manage the complete process “from customer complaint to resolution”

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Fenavic Suite

Fenavic Mentor™, assists the first-level CSR to identify and diagnose support calls. Designed to optimize the limited time allocated for customer interaction, Mentor has a built-in Q&a rule base engine allowing it to start basic diagnosis. Then communicate its findings to the Fenavic back-end to start more in-depth diagnoses.

Fenavic Inspector™, assists the TSR (technical service representatives) to resolve the escalated support ticket. It provides in-depth perspective through advanced troubleshooting features which may take longer to run. Inspector interfaces with OSS applications to retrieve customer data. After discovering the problem, Inspector notifies the user or opens a trouble ticket at the NOC. Inspector can be activated by the CRM, manually or scheduled to run preventive tests periodically.

Fenavic Corrector™, actively repairs customer complaints, assisting Fenavic Inspector in improving MTTR. Corrector interfaces with OSS systems and runs corrective scripts for fixing customer configuration issues.

Fenavic Studio™, is an environment for the design, modeling and simulation of diagnostic scenarios. Fenavic Studio assists in the transformation of business and technical logic into troubleshooting scenarios. These scenarios are based on customizable sequences of events that take place according to predefined rules. It features pre-defined service templates that encompass typical next-generation service scenario.

Business information

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  • + Industries

    Telecommunications Industry

  • + Solution areas

    Telecommunications
       Network Management
       Network Operations
       Resource Systems and Management
       Service Management

  • + Customer size

    Midmarket Business (100 to 499 employees)
    Midmarket Business (500 to 1000 employees)
    Large Business (greater than 1000 employees)

  • + Languages supported

    English

  • + Countries/regions available for distribution

Technical information

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  • + Hardware/OS platforms

    Windows family
       IBM Systems: System x
    RHEL5
       IBM Systems: System p

  • + Software

    IBM WebSphere
       WebSphere
          WebSphere Application Server


Date last modified:    Feb 28, 2013


fenavic-logo.jpg

Contact information

Victor Traub
+972-3-6325890

Company

FENAVIC LTD
יהוד
Yehud 56304
Israel

+972-3-6325890

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