Fenavic Mentor™, assists the first-level CSR to identify and diagnose support calls. Designed to optimize the limited time allocated for customer interaction, Mentor has a built-in Q&a rule base engine allowing it to start basic diagnosis. Then communicate its findings to the Fenavic back-end to start more in-depth diagnoses.
Fenavic Inspector™, assists the TSR (technical service representatives) to resolve the escalated support ticket. It provides in-depth perspective through advanced troubleshooting features which may take longer to run. Inspector interfaces with OSS applications to retrieve customer data. After discovering the problem, Inspector notifies the user or opens a trouble ticket at the NOC. Inspector can be activated by the CRM, manually or scheduled to run preventive tests periodically.
Fenavic Corrector™, actively repairs customer complaints, assisting Fenavic Inspector in improving MTTR. Corrector interfaces with OSS systems and runs corrective scripts for fixing customer configuration issues.
Fenavic Studio™, is an environment for the design, modeling and simulation of diagnostic scenarios. Fenavic Studio assists in the transformation of business and technical logic into troubleshooting scenarios. These scenarios are based on customizable sequences of events that take place according to predefined rules. It features pre-defined service templates that encompass typical next-generation service scenario.