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C2CRM is a comprehensive middle-market CRM solution (offered as On-Premise or On-Demand - SaaS) designed to integrate sales, marketing and customer service into one seamless, collaborative operation. C2CRM consists of five solutions that, combined, provide a complete CRM system:

  • Relationship Management - relationship tracking; activity mgt. for tasks and "to do" lists; mail/calendar activities to make appointments
  • Sales Management (Sales Force Automation) - forecast, manage and track opportunities; quotes and contract management
  • Customer Service - customer support ticket system; field service; project management
  • Marketing Management - rich broadcasting messaging system for marketing campaigns; lead management; repository for documents and images
  • Analytics & Knowledge Management - reporting tool; workflow engine

C2CRM is platform independent and employs a role-based methodology.  It offers a rich graphical experience in a simple to use web browser interface that leverages the infrastructure and security model of Lotus. The product is recognized by IBM® and Lotus® as a leading middle-market CRM application, and has a strong partner channel made up of IBM and Lotus Business Partners. C2CRM is also a Premier Business Partner for both IBM and Lotus.

Business information

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  • + Functional details

    Managing customer data has never been easier. C2CRM combines five powerful solutions to create a solid, well rounded CRM system.

    Functionality includes: Relationship Tracking, Activity Management, Security/Team Management , Mail and Calendar Integration, C2CRM Dashboard, Sales Management, Opportunities & Forecasting, Quotes & Proposals, Contract Management, Product Catalog & Services, Customer Service, Customer Support, Field Service, Project Management, Marketing Management, Marketing & Communications, Documents & Images Repository, Lead Management, Workflow Management, SQL Exporter, Content Manager, eBusiness Suite.

  • + Business problem

    In this fiercely competitive marketplace, a loyal customer base is critical. Companies are working harder now more than ever to maintain strong partnerships with their customers. Paramount in the age of e-business is effective collaboration across all company departments, with the ultimate goal of presenting consistent customer interaction with all employees responsible for customer satisfaction and retention.

  • + Business opportunity

    C2CRM provides an all-inclusive approach to earning and keeping loyal customers, leading to increased profitability and market leadership. C2CRM offers a rapid return on investment, and provides a secure, collaborative vehicle for all departments in an organization to capture and manipulate customer, prospect and supply chain information. Its modular design allows companies to scale the solution functionality to meet their needs, and increase users as their organization grows. Additionally, C2CRM provides the ability to track marketing campaign success and penetrate potential and existing customers with its powerful broadcast engine. The Enterprise Customer Service functionality is especially designed for environments that need to track and bill project-related activities.

  • + Return on investment

    • ROI Benefit (1): Improve Sales Force Productivity by 10%
    • Reduced time in generating quotes and proposals
    • Reduced time in preparing and creating forecasts and other reports
    • Increase face time with customers
    • Reduced administrative tasks and duplication of data entry
    • Increased productivity equates to less hires in this department
    • Automated follow up and task prioritization – Sharing of information

    ROI Benefit (2): Increase Revenue by 1%, Reduced time generating forecast reports, Increased face time with customer, Shortened Sales Cycle due to rapid quotation generation, 360 degree of customer – Increased Cross selling opportunities

  • + Competitive advantage

    • C2CRM is Platform Independent • C2 is 100% Web Based (with 100% off-line capability) • OnDemand or OnPremise Offering • Integration Flexibility • Enterprise Wide Solution • Solution delivered and supported by the Publisher • Role Based Methodology • Key C2 Awards

  • + Industries

    Automotive Industry
       Automotive Suppliers
    Industrial Products Industry
    Wholesale Distribution & Services Industry

  • + Solution areas

    Cross industry
       Customer Relationship Management
          Contact Center Optimization
          Field Services Effectiveness
          Marketing and Customer Intelligence
          Sales Productivity
          Strategy
          Other
       Document Management
          Document Management/Processing

  • + Customer size

    Very Small Business (Less than 50 employees)
    Small Business (50 to 99 employees)
    Midmarket Business (100 to 499 employees)
    Midmarket Business (500 to 1000 employees)
    Large Business (greater than 1000 employees)

  • + Languages supported

    English

  • + Countries/regions available for distribution

    Canada , Mexico , United States

    United Kingdom

  • + Solution collateral

    Name Date Categories
    Apr 22, 2013 Video demonstration
    Education

Technical information

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  • + Hardware/OS platforms

    IBM i
       IBM Systems: System i
    Windows 2000 Server (inclusive)
       IBM Systems: System x
    Windows Server 2003
       Hewlett-Packard servers (incl. Compaq)
       Other non-IBM servers
       IBM BladeCenter HSxx (Intel processor-based)
       IBM BladeCenter LSxx (AMD processor-based)
       Dell servers
       IBM Systems: System x
    AIX 6.1
       IBM Systems: System p
    IBM i 6.1
       IBM Systems: System i
    IBM i 7.1
       IBM Systems: System i
       IBM Systems: Power

  • + Services

    Business Solutions: Customer Relationship Management
    Consulting
    Custom Systems Integration Services
    e-business Services

  • + Software

    IBM WebSphere
       PureSystems
          PureApplication System

  • + Storage devices

    Disk Storage Systems
       IBM System Storage Enterprise Storage Server (ESS)
       IBM System Storage Enterprise Storage Server Model 750
       IBM System Storage Enterprise Storage Server Model 800
    IBM System Storage Area Networks (hardware)
    Network Attached Storage
       IBM System Storage N series
       IBM System Storage N3000
       IBM System Storage N3300
       IBM System Storage N3600
       IBM System Storage N3700
       IBM System Storage N5000
       IBM System Storage N5200
       IBM System Storage N5300
       IBM System Storage N5600
       IBM System Storage N5000 Gateway
       IBM System Storage N7000
       IBM System Storage N7600
       IBM System Storage N7800
       IBM System Storage N7000 Gateway
    IBM System Storage SAN File System
    IBM System Storage SAN Volume Controller


Date last modified:    May 2, 2013


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Contact information

Charlie Spaneas
1-843-884-7822

Company

Clear C2, Inc.
724 Canyon Drive
Coppell, TX 75019
United States

+1 972 3047100

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