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UNiQUARE CRM enables optimising and steering processes across all distribution channels, thereby reducing sales costs.
UNiQUARE CRM enables structured management of the relationships with customers and distribution partners.
The specific segmentation of customers and prospects reveals existing sales opportunities and identifies new prospect potential.
Generated sales opportunities are filtered out at an early stage in order to prevent mass marketing with high dispersion losses.
The high-quality potential results in an improved acquisition quota and better customer value.
UNiQUARE CRM also contains classic CRM functionalities such as planning, implementation and steering of marketing and sales campaigns as well as task and appointment management.
The solution offers support for business processes in the corporate and retail business of all bank groups and other organisations and is able to exploit the specific advantages of different distribution channels.
The specific requirements of individual banking organisations can be taken into account during adaptation and customisation of the modules.

Business information

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  • + Functional details

    Prospect and customer management Sales planning and control Sales opportunities management Rule-based customer segmentation Multi-level campaign planning and execution Planning of activities and appointments Complaint management Event management Product configuration and information system Multi-channel support including Contact Center Advisory service support Integrated staff absence and deputising management Process support Organisation and user access rights management Control Center dashboard Reports and statistics including a report generator

  • + Business problem

    Complex legal and risk requirements combined with cost pressures reduce banks' latitude in the fight for customer satisfaction and loyalty. The ability to take quick and correct decisions in tougher conditions becomes a long-term key success factor. Banks incur 70% of their operating costs at the Point of Customer Contact offering a potential for optimization in the areas of acquisition and consulting, administration and transaction processing.

  • + Business opportunity

    UNiQUARE CRM is a powerful tool for planning and implementing successful sales and marketing activities.

    • quickly and accurately identify different customer preferences and establish an overall view of each customer
    • Transparency of private, business and legal relationships of your customers, including their specific environment, that facilitates the perfect offer
    • Steadily increase service quality and sales performance to counteract the declining customer loyalty
    • Open new sales potentials and improve sales closure rates
    • Faster introduction of new products and conditions
    • Reduced administration effort owing to the structured process
    • Systematic setup and analysis of target groups
    • Optimisation of planning, implementation and control of campaigns
    • Goal-oriented sales approach across various communication channels
    • Comprehensive and structured information on customer preferences, product portfolio and risk profile

  • + Return on investment

    Your bank wins by delivering a much more individual advice and improved customer satisfaction – the key to a long‑term, successful relationship.

    • Reduction in costs and error rates through automation and continuous improvement
    • Use of low-cost service channels (Web, ContactCenter)
    • Reduced administration effort owing to the structured process
    • Revenue increase owing to optimised service quality, sales performance, improving efficiency and minimising risks
    • Higher sales closure rate through active sales opportunity management, targeted cross- and up-selling

  • + Competitive advantage

    Increased Revenue:

    • Higher closure rate from selective sales approach
    • Centralised management of sales activities
    • Process optimisation and integration
    • Minimisation of error sources
    • Prevention of redundant data input
    • Best use of the specific advantages of different distribution channels

    Improved Customer Service

    • Competent product information
    • Increased added value for customers due to analysis from analytic CRM
    • Personalised multi-channel service
    • Higher process transparency
    • More time for customers due to automation of routine tasks

  • + Industries

    Banking Industry
       Banking - Other
    Financial Markets Industry
       Financial Markets - Other
    Insurance Industry
       Insurance Carriers - Life & Asset Management (L&AM)
       Insurance Carriers - Property & Casualty (P&C)

  • + Solution areas

    Financial Markets
       Other
    Financial Services/Banking
       Core Banking
       Core Systems Transformation
       Internet Banking
       Operations & Processing
       Risk management & compliance
       Other
    Insurance
       Administration Systems and Services
       Insurance distribution and services
    Cross industry
       Customer Relationship Management

  • + Customer size

    Very Small Business (Less than 50 employees)
    Small Business (50 to 99 employees)
    Midmarket Business (100 to 499 employees)
    Midmarket Business (500 to 1000 employees)
    Large Business (greater than 1000 employees)

  • + Languages supported

    Arabic
    Bulgarian
    Croatian
    Czech
    Danish
    Dutch
    English
    Estonian
    Finnish
    French
    German
    Greek, Modern
    Hungarian
    Italian
    Japanese
    Latvian
    Lithuanian
    Norwegian
    Polish
    Portuguese
    Portuguese (Brazil)
    Romanian
    Russian
    Serbian
    Slovak
    Slovenian
    Spanish; Castilian
    Swedish
    Turkish

  • + Countries/regions available for distribution

    Algeria , Angola , Botswana , Burundi , Cameroon , Central African Republic , Chad , Congo , Congo, The Democratic Republic of the , Côte d'Ivoire , Ethiopia , Gabon , Gambia , Ghana , Guinea , Kenya , Liberia , Madagascar , Mali , Mauritania , Morocco , Mozambique , Namibia , Niger , Nigeria , Rwanda , Réunion , Senegal , Somalia , South Africa , Swaziland , Tanzania, United Republic of , Tunisia , Uganda , Western Sahara , Zambia , Zimbabwe

    Argentina , Belize , Bermuda , Bolivia , Brazil , Canada , Chile , Colombia , Costa Rica , Dominican Republic , Ecuador , El Salvador , Greenland , Grenada , Guatemala , Guyana , Haiti , Honduras , Jamaica , Martinique , Mexico , Nicaragua , Panama , Paraguay , Peru , Puerto Rico , Suriname , United States , Uruguay , Venezuela

    Australia , Azerbaijan , Bangladesh , Cambodia , China , Fiji , Guam , Hong Kong S.A.R. of China , India , Indonesia , Japan , Kazakhstan , Korea, Republic of , Malaysia , Micronesia, Federated States of , Mongolia , Myanmar , New Caledonia , New Zealand , Philippines , Singapore , Sri Lanka , Taiwan , Thailand , Viet Nam

    Albania , Austria , Belgium , Bosnia and Herzegovina , Bulgaria , Croatia , Czech Republic , Denmark , Estonia , Finland , France , Georgia , Germany , Greece , Hungary , Iceland , Ireland , Italy , Lithuania , Luxembourg , Macedonia, The former Yugoslav Republic of , Netherlands , Norway , Poland , Portugal , Romania , Russian Federation , Slovakia , Slovenia , Spain , Sweden , Switzerland , Turkey , Ukraine , United Kingdom

    Bahrain , Egypt , Israel , Jordan , Kuwait , Lebanon , Oman , Pakistan , Saudi Arabia , United Arab Emirates , Yemen

  • + Solution collateral

    Name Date Categories
    Oct 18, 2013 News/Marketing
    Products
    Services
    Sales
    Partner Sales Resume

Technical information

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  • + Hardware/OS platforms

    AIX 5.3
       IBM Systems: System p
       IBM Systems: Power
    HP-UX
       Hewlett-Packard servers (incl. Compaq)
    Solaris (SUN)
       Sun Microsystems servers
    Windows 2000 Server (inclusive)
       Other non-IBM servers
       IBM Systems: System x
    Windows Server 2003
       Other non-IBM servers
       IBM Systems: System x
    Other Windows
       Other non-IBM servers
       IBM Systems: System x
    AIX 6.1
       IBM Systems: System p
       IBM Systems: Power
    RHEL5
       Other non-IBM servers
       IBM Systems: System p
       IBM Systems: System x
       IBM Systems: Power
    SLES10
       Other non-IBM servers
       IBM Systems: System p
       IBM Systems: System x
       IBM Systems: Power
    Windows Server 2008 (inclusive)
       IBM Systems: System x
    SLES11
       IBM Systems: System p
       IBM Systems: System x
       IBM Systems: Power
    AIX 7.1
       IBM Systems: System p
       IBM Systems: Power
    RHEL6
       IBM Systems: System p
       IBM Systems: System x
       IBM Systems: Power

  • + Services

    Custom Systems Integration Services
    e-business Services
    Education & Training

  • + Software

    IBM Information Management
       Information Management
          DB2 Enterprise 9
          DB2 Enterprise Server Edition
          DB2 Express 9
          DB2 Express Edition
          DB2 for Linux, UNIX and Windows
          DB2 Universal Database Enterprise Server Edition
          DB2 Universal Database for Linux
    IBM WebSphere
       WebSphere
          WebSphere Application Server
          WebSphere Application Server - Express
          WebSphere Application Server Community Edition
          WebSphere Application Server Network Deployment
          WebSphere Message Broker
          WebSphere MQ


Date last modified:    Nov 6, 2013


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Contact information

Werner Liegl
+43-(0)4229-4000-640

Company

UNiQUARE Software Development GmbH
Lannerweg 9
Krumpendorf 9201
Austria

+43 4229 4000

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