ComEdge Service is optimized for service industries integrating the entire enterprise from service to financial functions. The suite also includes options for web-based self-service capabilities for customers, suppliers and employees. Abilities include scheduling service calls, tracking serial numbers with service calls, employee profitability reporting, call backs, warranty calls, with complete history for each customer. Optional integration with mobile devices, for service technicians to record time and material at each call.

Business information

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  • Functional details

    ComEdge Service is optimized for service industries integrating the entire enterprise from service to financial functions. The suite also includes options for web-based self-service capabilities for customers, suppliers and employees. ComEdge Service offers unprecedented control over the entire process in a tightly integrated solution.

  • Business problem

    Allow for complete history of all service calls, by employee, by customer, by location, as well as equipment installed with serial number tracking. Scheduling of service techs by territory, type of service call, In the case of manufacturer recalls the system will provide a complete listing of all customers with installed equipment. Scheduled maintenance contracts are supported. Optional credit card integration.

  • Business opportunity

    By providing efficient information flow and control, small and mid-sized service enterprises can substantially improve business performance. Since the time a service organization installed the ComEdge Service, they were able to maintain job accounting information (labor, material, subcontracting and other expenses) for hundreds of jobs and efficiently complete billing processes in a fraction of the time it took before the installation.

    Features include:

    Job Management with AIA billing support, retention support (A/R & A/P), percent complete billing, comprehensive Budgeting, change order management, Tracking of material, labor, subcontract/outside services, and miscellaneous expenses, extensive statistical performance analysis, audit trail of budget changes, service call scheduling and tracking, service contracts, profits and expenses tracked by category, cost of sales and earned revenue calculation.

    Other features include Sales Order Management including POS, Sales Analysis, Customer Self-Service, Purchasing Management, Inventory Management, Sales Quote Management, Accounts Payable, Accounts Receivable, General Ledger, Payroll (includes time clock functions), CRM Integration, Integrated Fax/Email, Credit Card Integration, e-business/Self-Service, Multi-Carrier Shipment Integration, EDI, and barcoding.

    Source Code available. Supports multiple locations, companies and/or profit centers.

  • Return on investment

    All applications were developed to be tightly integrated with each other and all run on the iSeries™ for a remarkable history of up time for dependability. No need for dual entry of data to different modules. ComEdge provides for all areas of the business from accounting, web interface, mobile access, PDA's, tablets, smart phones, all developed in house, and all working together to provide the business owner with One Stop Shopping.

  • Competitive advantage

    One tightly integrated solution, all working together, versus software from multiple vendors that has to be either rekeyed or some other type of interface.

  • Industries

    Automotive Industry
       Automotive Suppliers
       Heavy Equipment
    Industrial Products Industry
       Fabrication & Assembly
       Other Process
    Retail Industry
       Retail - Direct Marketing
       Retail - Hard Goods
       Retail - Mass Merchants
       Retail - Specialty
    Travel & Transportation Industry
    Wholesale Distribution & Services Industry
       Wholesale - General Trading Co.
       Wholesale - Durables
       Wholesale - Services

  • Solution areas

    Wholesale Distribution
    Cross industry
       Business Intelligence
          Data Warehousing
          Financial Analysis
          Relationship Marketing
          Sales Analysis
       Business Process Management and Integration
          Business Operations
          Employee Services
          Inventory/Warehouse and Shipping Mgmt
          Production/Ops and Logistics
       Customer Relationship Management
          Field Services Effectiveness
          Marketing and Customer Intelligence
          Sales Productivity
       Document Management
          Document Imaging
          Document Management/Processing
          Direct Customer Access
          Internet Selling: Business to Business
       e-Mail Messaging and Collaboration
          E-mail Communications
       Enterprise Resource Planning (a.k.a. Enterprise Application Systems (EAS)
       Pervasive and Wireless Computing
       Product Lifecycle Management
          Product Data Management and Collaboration
       Supply Chain Management

  • Customer size

    Very Small Business (Less than 50 employees)
    Small Business (50 to 99 employees)
    Midmarket Business (100 to 499 employees)
    Midmarket Business (500 to 1000 employees)

  • Languages supported


  • Countries/regions available for distribution

    Canada , United States

Technical information

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  • Hardware/OS platforms

    IBM i
       IBM Systems: Power

  • Services

    Business Solutions: Customer Relationship Management
    Business Solutions: Financial Management
    Business Solutions: Supply Chain Management
    Custom Systems Integration Services
    e-business Services
    Education & Training
    Hardware & Software Support Services
    Industry Leadership Solutions
    Infrastructure Solutions: Pervasive & Wireless
    Professional Services
    Services: Application Implementation
    Services: Application Management
    Services: Custom Application Development
    Services: Integration
    Small & Medium Business Solutions
    Systems Management & Networking Services
    Other Network Services

  • Software

    IBM Rational
          WebSphere Development Studio Client Advanced Edition for System i
          WebSphere Development Studio Client for System i
          WebSphere Development Studio for System i

Date last modified:    Jul 7, 2015

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Contact information

Rick Bishop
877-642-EDGE (642-3343)


Software Alternatives, Inc.
2204 S Minnesota Ave
Suite 200
Sioux Falls, SD 57105
United States

+1 605 3316393

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