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Convergys ICOMS Solution for Cable, and Broadband


 

ID#: 15106

Solution name:        

Convergys ICOMS Solution for Cable, and Broadband

Solution description:

ICOMS is a convergent solution designed specifically for the convergent video, high-speed data and telephony market. It incorporates the power and flexibility of Convergys' industry-proven cable television subscriber management capabilities with market-leading integrated support of high-speed data and wireline telephony.

Solution web page: 

ICOMS provides cable and broadband operators with unmatched control and flexibility to expand market penetration, increase revenues, decrease costs, and differentiate themselves from the competition. Features and benefits include:

  • Scalable, fully-integrated convergent solution supporting millions of accounts on a single database
  • Universal view of a customer
  • Automated cross-promotion and discounting
  • Enhanced work force administration support designed for multiple services including the creation of an integrated, single work order for multiple services
  • Work order staging
  • Automated collection processing enhanced to support multiple services through a single process
  • Flexible, user-defined pricing and discounting schemes
  • Multiple accounts receivable support for tracking A/R based on operational needs such as separating regulated and unregulated receivables
  • Flexible statements including complete convergent statement capabilities and electronic bill presentment and payment
  • Network inventory planning and management
  • Local Number Portability support
  • Quick, convenient access to each field of information in every database file
  • Rich retrieval and reporting tools that simplify and expand reporting and data analysis capabilities
  • Open APIs to communicate with complementary vendors in the information network

Business information

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  • + Functional details

    ICOMS stays ahead of changes within the worldwide regulatory environment by creating opportunities for traditional cable television, satellite operators, and telephone companies to offer non-traditional services. Critical to an operator's success is software that supports these multiple, nontraditional services and that integrates cable television, high-speed data and telephony business processes.

  • + Business problem

    The Convergys Integrated Communications Operations Management System (ICOMS) solution is designed specifically for the convergent video, high-speed data and telephony market. It incorporates the power and flexibility of Convergys' industry-proven cable television subscriber management capabilities with market-leading integrated support of high-speed data and wireline telephony.

  • + Business opportunity

    ICOMS provides cost-effective convergent billing service providers need to support multiple service delivery options. ICOMS' ability to support flexible pricing and discounting across many services provides service providers with the tools that are essential to attract and retain customers in the highly competitive communications environment. Not only is ICOMS capable of billing for a wide variety of usage, but it also provides a service provider's customers with a single itemized bill covering all services. ICOMS is Convergys' convergent voice, video, and data billing and customer care product that allows more choices for cable and broadband service providers and their customers. With ICOMS, service providers have unmatched control and flexibility to sharpen their competitive edge, expand market penetration, increase revenues, and improve profitability.

  • + Return on investment

    Through comprehensive nightly and monthly processing activities, audit controls and reporting capabilities, ICOMS offers revenue assurance for accurate billing of all revenue-generating events from multiple services. In addition, ICOMS advanced bundled billing capabilities will assist you in reducing capital expenditures and operating costs, while creating competitive differentiation and the potential for increased Average Revenue Per User (ARPU).

  • + Competitive advantage

    The latest version of the ICOMS solution provides cable and broadband operators with unmatched control and flexibility to sharpen their competitive edge, expand market penetration, increase revenues, decrease costs, and differentiate themselves from their competition.

  • + Industries

    Computer Services Industry
       Business Recovery Services
       Computer Maintenance & Services
       Outsourcing
    Telecommunications Industry
       Broadband
       Telecommunications
       Wireless

  • + Solution areas

    Cross industry
       Business Process Management and Integration
          Business Operations
          Employee Services
          Inventory/Warehouse and Shipping Mgmt
          Production/Ops and Logistics
          Security and Disaster Recovery
       Computer Services
          Capacity Planning
          Host management
          Systems Management
       Customer Relationship Management
          Contact Center Optimization
          Sales Productivity
       e-Business/e-Commerce
          Billing Systems
          Payments
          Subscriber management
       Professional Services
          Billing management and services

  • + Customer size

    Small Business (50 to 99 employees)
    Midmarket Business (100 to 499 employees)
    Midmarket Business (500 to 1000 employees)
    Large Business (greater than 1000 employees)

  • + Languages supported

    English
    Spanish; Castilian

  • + Countries/regions available for distribution

    Mexico , United States

    United Kingdom

    United States Minor Outlying Islands

Technical information

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  • + Hardware/OS platforms

    IBM i (i5 formerly i5/OS V5)
       IBM Systems: System i
    i 5.4
       IBM Systems: System i
       IBM Systems: Power
    IBM i 6.1
       IBM Systems: System i
       IBM Systems: Power
    IBM i 7.1
       IBM Systems: System i
       IBM Systems: Power

  • + Services

    Business Solutions: Customer Relationship Management
    Custom Systems Integration Services
    e-business Services
    Hardware & Software Support Services
    Managed Services: Application Hosting
    Managed Services: Facilities Hosting
    Managed Services: Managed Hosting
    Product Support Services
    Professional Services
    Services: Application Implementation
    Services: Application Management
    Services: Custom Application Development
    Services: Integration
    Services: Outsourcing
    Strategic OutSourcing
    Total Systems Management Services

  • + Storage devices

    IBM System Storage Area Networks (hardware)
    IBM System Storage SAN File System
    IBM System Storage SAN Volume Controller
    IBM System Storage Tape Storage Systems
       IBM System Storage LTO Tape
       IBM System Storage TS1120 Tape
       IBM System Storage Virtual Tape Server


Date last modified:    Jan 24, 2012


Contact information

Gina Martin
1-800-344-3000

Company

NetCracker
285 International Parkway
Lake Mary, FL 32746
United States

+1 407 9637494

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