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iExtensions CRM is the award-winning customer relationship management solution that enables organizations to increase sales and productivity by more effectively managing contacts, projects, products, documents, customer service interactions, the sales pipeline and more, resulting in increased revenue and improved profitability. iExtensions CRM is available in the notes client, VIA a web browser and wireless on your BlackBerry device.

iExtensions is a powerful and flexible solution for SMB to enterprise-level customers. By combining hundreds of configurable features, an easy-to-use and highly customizable interface, various industry-specific and a modular application design, iExtensions CRM can be easily tailored to an organization's specific business needs helping them to achieve results faster and see a rapid return on their investment.

For more information, visit our website or send us an e-mail, we welcome all inquiries.

Business information

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  • + Functional details

    iExtensions CRM is the premiere IBM Domino® based customer relationship management (CRM) solution. The core solution includes a customizable portal; a robust contact and relationship management database; an activities database that stores activities (such as emails, call logs, tasks, to DOS, meeting minutes, etc.) against contacts, projects opportunities, products and services; and more. iExtensions CRM is available anywhere including wireless on your BlackBerry Device. Visit http://www.ienterprises.com for more details.

  • + Business problem

    • Ineffective mgmt. of the sales pipeline
    • Lack of clear sales process for sales professionals to follow
    • No Single place to view customer & prospect information
    • Lack of ability to track customer interaction
    • Duplication of efforts in customer communication
    • Ineffective on immeasurable marketing campaigns
    • No way to access customer information on wireless devices
    • No centralized area to store & share documents

  • + Business opportunity

    iExtensions CRM can be configured to specifically suit the needs of your company. This means you will have a system that works the way you do without massive IT implementation costs.

    ERP data is made available so that reps can quickly and easily service customers based on statistics.

    iExtensions CRM provides value to the entire organization including management, salespeople, marketing and customer service. Initiatives to deploy iExtensions are traditionally spearheaded by the VP of Sales or equivalent.

    Solution provides: (key benefits sought)

    • Increases sales
    • Lowers operating costs
    • Increases customer loyalty and satisfaction
    • Sales pipeline visibility
    • More effective marketing
    • Increased productivity

  • + Return on investment

    iExtensions CRM increases sales and productivity while lowering operating costs.

  • + Competitive advantage

    • Tailored specifically for your industry
    • Integrated with IBM Lotus Notes®
    • Runs on IBM's iSeries™, xSeries™ and zSeries™
    • Runs locally on laptops even when disconnected
    • Run wireless on BlackBerry devices or similar even when out of coverage
    • Highly configurable
    • Unicode multilingual – 12 languages available in one code base.

  • + Industries

    Automotive Industry
       Automotive Suppliers
    Banking Industry
       Banking - Other
    Chemicals & Petroleum Industry
       Petroleum
    Consumer Products Industry
    Education Industry
       Basic/Secondary Education
       Higher Education
    Energy & Utilities Industry
       Combo Electric/Gas
       Electric
       Electric and Gas Energy Services Traders
       Gas
       Waste
       Water
    Financial Markets Industry
       Financial Markets - Global Customer Management
       Financial Markets - Other
    Government Central/Federal industry
       Environ., Transp. & Pub. Works
       Finance and Administration
       Postal
       Public Safety and Justice
       Social Services
    Government, State/Provincial/Local Industry
       Env/Trans/PubWrks, City/Mun.
       Env/Trans/PubWrks, County/Shire
       Env/Trans/PubWrks, Spec. Dist.
       Fin. & Admin, City/Municipal
       Fin. & Admin, County/Shire
       Fin. & Admin, Special District
       Fin. & Admin, State/Prov./Reg.
       Other Government
       PS & Justice, City/Municipal
       PS & Justice, County/Shire
       PS & Justice, Special District
       Soc. Services, City/Municipal
       Soc. Services, County/Shire
    Healthcare Industry
       Alternate Healthcare
       Healthcare Other
       Health Plans / Payors
       Integrated Healthcare Systems / Hospitals
       Pharmaceuticals
       Physicians / Clinics
    Industrial Products Industry
       Construction/Architecture/Engineering
       Fabrication & Assembly
       Other Process
    Insurance Industry
       Insurance Carriers - Life & Asset Management (L&AM)
       Insurance Carriers - Property & Casualty (P&C)
       Other Insurance, N.E.C.
    Life Sciences Industry
    Professional Services Industry
       Management Consulting
    Retail Industry
       Retail - Apparel Manufacturing
       Retail - Department Stores
       Retail - Direct Marketing
       Retail - Retail Food
       Retail - Hard Goods
       Retail - Mass Merchants
       Retail - Specialty
    Telecommunications Industry
       Broadband
       Telecommunications
       Wireless
    Travel & Transportation Industry
       Global Dist. Systems / CRS
    Wholesale Distribution & Services Industry
       Wholesale - Services

  • + Solution areas

    Automotive
       Pervasive Computing/In-Vehicle
    Chemicals and Petroleum
       Production management
    Consumer Products
       Merchandise management and inventory control
       Wholesale systems
    Education
       Administration Information Systems
       IT Infrastructure and Services
       Operations
       Student Information Systems
    Energy and Utilities
       Generation Solutions
       Infrastructure and Systems Management
       Network Transformation
       Wholesaling and Risk Management
    Financial Markets
       Other
    Financial Services/Banking
       Core Banking
       Core Systems Transformation
       Internet Banking
       Operations & Processing
       Risk management & compliance
       Other
    Government
       Case Management
       Finance and Administration
       Multichannel Distribution
       Regulatory Compliance
       Safety, Security & Privacy
       Transportation Management
       Other
    Healthcare and Pharmaceutical
       Administrative Systems
       Finance and Accounting
       High Performance Computing
       Medical Imaging
       Operations and Regulations
       Patient Care and Services
       Payer Transaction Services
       Physician Office Automation
       Picture Archival and Communication Systems
    Insurance
       Administration Systems and Services
       Core Insurance
       Insurance distribution and services
    Life Sciences
       Life Sciences Research and Development
    Retail
       Self- Service solutions
       Store Operations
    Telecommunications
       Internet Data Center
       Network Infrastructure
       Network Management
       Network Operations
       Service Management
    Travel and Transportation
       Airline Operations
       Corporate travel
       Infrastructure Systems
       Travel services: business
       Travel services: consumer
    Wholesale Distribution
       Business management systems
    Cross industry
       Business Intelligence
          Data Mining
          Data Warehousing
          Sales Analysis
       Business Process Management and Integration
          Employee Services
          Inventory/Warehouse and Shipping Mgmt
          Production/Ops and Logistics
       Customer Relationship Management
          Marketing and Customer Intelligence
       e-Business/e-Commerce
          Infrastructure Systems and Management
          Internet Services
       Product Lifecycle Management
          Design
          Engineering and Analysis
          Implementation
          Manufacturing
          Planning
          Product Data Management and Collaboration
          Service After Sales
       Supply Chain Management

  • + Customer size

    Very Small Business (Less than 50 employees)
    Small Business (50 to 99 employees)
    Midmarket Business (100 to 499 employees)
    Midmarket Business (500 to 1000 employees)
    Large Business (greater than 1000 employees)

  • + Languages supported

    Czech
    English
    Finnish
    German
    Greek, Modern
    Italian
    Norwegian
    Portuguese
    Portuguese (Brazil)
    Spanish; Castilian

  • + Countries/regions available for distribution

    Algeria , Angola , Botswana , Burundi , Cameroon , Central African Republic , Chad , Congo , Congo, The Democratic Republic of the , Côte d'Ivoire , Ethiopia , Gabon , Gambia , Ghana , Guinea , Kenya , Liberia , Madagascar , Mali , Mauritania , Morocco , Mozambique , Namibia , Niger , Nigeria , Rwanda , Réunion , Senegal , Somalia , South Africa , Swaziland , Tanzania, United Republic of , Tunisia , Uganda , Western Sahara , Zambia , Zimbabwe

    Argentina , Belize , Bermuda , Bolivia , Brazil , Canada , Chile , Colombia , Costa Rica , Dominican Republic , Ecuador , El Salvador , Greenland , Grenada , Guatemala , Guyana , Haiti , Honduras , Jamaica , Martinique , Mexico , Nicaragua , Panama , Paraguay , Peru , Puerto Rico , Suriname , United States , Uruguay , Venezuela

    Australia , Azerbaijan , Bangladesh , Cambodia , China , Fiji , Guam , Hong Kong S.A.R. of China , India , Indonesia , Japan , Kazakhstan , Korea, Republic of , Malaysia , Micronesia, Federated States of , Mongolia , New Caledonia , New Zealand , Philippines , Singapore , Sri Lanka , Taiwan , Thailand , Viet Nam

    Albania , Austria , Belgium , Bosnia and Herzegovina , Bulgaria , Croatia , Czech Republic , Denmark , Estonia , Finland , France , Georgia , Germany , Greece , Hungary , Iceland , Ireland , Italy , Lithuania , Luxembourg , Macedonia, The former Yugoslav Republic of , Netherlands , Norway , Poland , Portugal , Romania , Russian Federation , Slovakia , Slovenia , Spain , Sweden , Switzerland , Turkey , Ukraine , United Kingdom

    Bahrain , Egypt , Israel , Jordan , Kuwait , Lebanon , Oman , Pakistan , Saudi Arabia , United Arab Emirates , Yemen

  • + Solution collateral

Technical information

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  • + Hardware/OS platforms

    AIX 5.2
       IBM Systems: System p
       IBM Systems: System i
    AIX 5.3
       IBM Systems: System p
    Linux family
       IBM Systems: System x
    Other Linux family
       IBM Systems: System z
       IBM Systems: System x
    Novell NetWare
       IBM Systems: System x
    OS/390
       IBM Systems: System z
    IBM i
       IBM Systems: System i
    Windows 2000
       Non-IBM Hardware
       IBM Systems: System x
    Windows 2000 Server (inclusive)
       IBM Systems: System x
    Other Operating Systems
       IBM Systems: System z
       IBM Systems: System x
    RHEL4
       IBM Systems: System z
       IBM Systems: System p
       IBM Systems: System i
       IBM Systems: System x
    z/OS 1.8
       IBM Systems: System z
    AIX 6.1
       IBM Systems: System p
    SLES10
       IBM Systems: System z
       IBM Systems: System p
       IBM Systems: System i
       IBM Systems: System x
    z/OS 1.9
       IBM Systems: System z
    IBM i 6.1
       IBM Systems: System i
    IBM i 7.1
       IBM Systems: Power
    AIX 7.1
       IBM Systems: Power
    RHEL6
       IBM Systems: Power

  • + Services

    Application Enabling Services
    Consulting
    Custom Systems Integration Services
    Hardware & Software Support Services
    Product Support Services
    Small & Medium Business Solutions

  • + Software

    IBM Collaboration Solutions
       Messaging and Collaboration
          IBM Lotus Workflow
       Social Software
          IBM Connections

  • + Storage devices

    Disk Storage Systems
       IBM System Storage DS4000 family (formerly FAStT)
       IBM System Storage Enterprise Storage Server (ESS)
    IBM System Storage Area Networks (hardware)


Date last modified:    Feb 17, 2014


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Contact information

Matt Zimmerman
1-800-741-5597 or 908-679-0000

Company

iEnterprises Holdings, LLC
172 South Street
2nd Floor
Murray Hill, NJ 07974
United States

908-679-0000

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