Customer knowledge at the heart of your business strategy Coheris CRM: Your company's performance depends on an accurate, reliable and shared view of your targets and customers, so you can implement effective initiatives. Coheris CRM, our core business for the last 15 years, provides through its extended functionalities a comprehensive solution for all those involved in customer relations within the company: product managers, marketing, direct sales and networks, customer service or helpdesk, etc...

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• Functional details

  From SMEs to multinationals, with Coheris CRM you can : -Take advantage of a single, comprehensive view of your customers -Share knowledge throughout the company's different entities (departments, subsidiaries, internationally) -Execute a cross channel marketing plan -Maximise ROI and interpret the results of marketing campaigns -Improve sales efficiency by fully exploiting customer potential -Win your targets' loyalty through the quality, intelligence and speed of your customer services -Industrialise your internal processes regarding customer relations -Drive your business performance and anticipate the markets.

• Competitive advantage

  Advantages Multi-site, multi-lingual, multi-channel Integrated analytics Connection to social networks Mobility of applications Strength and reliability Expandability ensured through the SaaS model

• Industries

  Automotive Industry
  Banking Industry
  Consumer Products Industry
  Financial Markets Industry
  Insurance Industry
  Professional Services Industry
  Telecommunications Industry
  Wholesale Distribution & Services Industry
  

• Customer size

  Midmarket Business (100 to 499 employees)
  Midmarket Business (500 to 1000 employees)
  Large Business (greater than 1000 employees)
  

• Languages supported

  English
  French
  

• Countries/regions available for distribution

  Africa

  Europe

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• Hardware/OS platforms

  RHEL5
     IBM System x (xSeries)
  Windows Server 2008 (inclusive)
     IBM System x (xSeries)
  i 7.1
     IBM System i (iSeries)
  AIX 7.1
     IBM System p (pSeries)
  

• Software

  Information Management
     IBM DB2 9 for Linux, UNIX and Windows
  WebSphere
     IBM WebSphere Application Server
     IBM WebSphere Application Server - Express