As the world's fastest growing customer relationship management (CRM) company, SugarCRM applications have been downloaded more than ten million times and currently serve over 1,000,000 end users in 192 countries. Over 7,000 organizations have chosen SugarCRM's open platform solutions over proprietary alternatives for sales force automation, marketing automation, customer support and creation of custom business applications. Deploy Sugar in the cloud or on-site and leverage mobile CRM access and social media integration (Social CRM) to gain a 360-degree customer view.

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• Functional details

  SugarCRM is an intuitive, easy-to-use customer relationship management (CRM) system for sales force automation, customer service and support automation, and marketing campaign management.

  SugarCRM provides a single, current source of customer information for sales, marketing, and support.

  SugarCRM's open platform is easy to configure and integrate with other applications and data sources to meet changing needs.

  SugarCRM supports a mobile workforce with complete application access via mobile devices.

• Business opportunity

  SugarCRM's flexible deployment model helps IBM® customers and partners leverage their investment in IBM technology. From software support for Lotus Notes®, LotusLive™, CastIron, and Cognos® to hardware support for i, p, x and z/Linux® deployments, SugarCRM is the best CRM choice for an IBM® environment.

  Benefits of an Open Platform:

  • Innovate and grow as you need to, since you're not limited by a vendor's technology

  • Future-proof your business - no matter how the business changes, you can adapt software to your future needs

  Benefits of Using Mobile CRM:
  

  • Access key customer contact and account information no matter where you are

  • Close deals faster with instant visibility into CRM data

  • Keep people in the field - reduce the need for return trips to the office

  
  

  Benefits of Social CRM:

  
  

  • Promotes better engagement between organizations and their customers and prospects

  • Creates efficiencies for sales teams because they have a more detailed view of who their customer is before they place the first call

  • Lets you take immediate action in light of both positive and negative customer experiences

  Benefits of Running a CRM Application on a Cloud Platform:

  • Geographical Reach - Can host your CRM applications close to where you are using them which helps with compliance and disaster recovery issues.

• Competitive advantage

  SugarCRM makes CRM simple:

  • It organizes all customer information within a single application, making sales, marketing, and support teams more productive while providing executive visibility into company performance. 
  • It provides remote staff with complete mobile access to CRM data.
  • It integrates with leading social media applications including IBM® SmartCloud™ for Social Business, Facebook®, LinkedIn, and Twitter®.

  Key differentiators of SugarCRM's open platform include:

  • SugarCRM can run in the cloud (including IBM SmartCloud Enterprise) or on-premise behind a company's firewall.
  • Unlike other CRM systems, customers own their data and never have to worry about service lock-in.
  • Full access to SugarCRM's source code lets customers take full control of their application, alter its look and feel, and integrate with other business applications.

• Industries

  Aerospace & Defense Industry
  Automotive Industry
  Banking Industry
  Chemicals & Petroleum Industry
  Computer Services Industry
  Consumer Products Industry
  Education Industry
  Electronics Industry
  Energy & Utilities Industry
  Financial Markets Industry
  Government Central/Federal industry
  Government, State/Provincial/Local Industry
  Healthcare Industry
  Industrial Products Industry
  Insurance Industry
  Life Sciences Industry
  Media & Entertainment Industry
  Professional Services Industry
  Retail Industry
  Telecommunications Industry
  Travel & Transportation Industry
  Wholesale Distribution & Services Industry
  

• Customer size

  Very Small Business (Less than 50 employees)
  Small Business (50 to 99 employees)
  Midmarket Business (100 to 499 employees)
  Midmarket Business (500 to 1000 employees)
  Large Business (greater than 1000 employees)
  

• Languages supported

  Bulgarian
  Chinese (Simplified)
  Czech
  Danish
  Dutch
  English
  Estonian
  French
  German
  Hebrew
  Hungarian
  Italian
  Japanese
  Lithuanian
  Norwegian
  Polish
  Portuguese
  Romanian
  Russian
  Spanish; Castilian
  Swedish
  Turkish
  

• Countries/regions available for distribution

  Africa

  Americas

  Asia Pacific

  Europe

  Middle East

  Other

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• Hardware/OS platforms

  SLES11
     IBM BladeCenter HSxx (Intel processor-based)
     IBM System x (xSeries)
  i 7.1
     IBM System i (iSeries)
     IBM Power Systems
  AIX 7.1
     IBM System p (pSeries)
     IBM Power Systems
  RHEL6
     IBM System x (xSeries)
     IBM PureFlex System
  

• Services

  IBM SmartCloud Enterprise
  

• Software

  Cognos
     IBM Cognos Business Intelligence
     IBM Cognos Express
  Expert Integrated Systems
     IBM PureApplication Systems
  Information Management
     IBM DB2 Enterprise 9
  Lotus
     IBM Connections
     IBM Lotus Domino
     IBM Lotus Domino Express
     IBM Lotus Notes
     IBM LotusLive Engage
     IBM LotusLive Events
     IBM LotusLive Meetings
  WebSphere
     IBM WebSphere Cast Iron Cloud Integration