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As one of the world's fastest growing customer relationship management (CRM) company, SugarCRM applications have been downloaded more than ten million times and currently serve over 1,000,000 end users in 192 countries. Over 7,000 organizations have chosen SugarCRM's open platform solutions over proprietary alternatives for sales force automation, marketing automation, customer support and creation of custom business applications. Deploy Sugar in the cloud™ or on-site and leverage mobile CRM access and social media integration (Social CRM) to gain a 360-degree customer view.

Business information

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  • + Functional details

    SugarCRM is an intuitive, easy-to-use customer relationship management (CRM) system for sales force automation, customer service and support automation, and marketing campaign management.

    SugarCRM provides a single, current source of customer information for sales, marketing, and support.

    SugarCRM's open platform is easy to configure and integrate with other applications and data sources to meet changing needs.

    SugarCRM supports a mobile workforce with complete application access via mobile devices.

  • + Business opportunity

    SugarCRM's flexible deployment model helps IBM® customers and partners leverage their investment in IBM technology. From software support for Lotus Notes®, LotusLive™, CastIron, and Cognos® to hardware support for i, p, x and z/Linux® deployments, SugarCRM is one of the best CRM choices for an IBM® environment.

    Benefits of an Open Platform:

    • Innovate and grow as you need to, since you're not limited by a vendor's technology
    • Future-proof your business - no matter how the business changes, you can adapt software to your future needs

    Benefits of Using Mobile CRM:

    • Access key customer contact and account information no matter where you are
    • Close deals faster with instant visibility into CRM data
    • Keep people in the field - reduce the need for return trips to the office

    Benefits of Social CRM:

    • Promotes better engagement between organizations and their customers and prospects
    • Creates efficiencies for sales teams because they have a more detailed view of who their customer is before they place the first call
    • Lets you take immediate action in light of both positive and negative customer experiences

    Benefits of Running a CRM Application on a Cloud™ Platform:

    • Geographical Reach - Can host your CRM applications close to where you are using them which helps with compliance and disaster recovery issues.

  • + Competitive advantage

    SugarCRM makes CRM simple:

    • It organizes all customer information within a single application, making sales, marketing, and support teams more productive while providing executive visibility into company performance. 
    • It provides remote staff with complete mobile access to CRM data.
    • It integrates with leading social media applications including IBM® SmartCloud™ for Social Business, Facebook®, LinkedIn, and Twitter®.

    Key differentiators of SugarCRM's open platform include:

    • SugarCRM can run in the cloud™ (including IBM SmartCloud Enterprise) or on-premise behind a company's firewall.
    • Unlike other CRM systems, customers own their data and never have to worry about service lock-in.
    • Full access to SugarCRM's source code lets customers take full control of their application, alter its look and feel, and integrate with other business applications.

  • + Industries

    Aerospace & Defense Industry
    Automotive Industry
    Banking Industry
    Chemicals & Petroleum Industry
    Computer Services Industry
    Consumer Products Industry
    Education Industry
    Electronics Industry
    Energy & Utilities Industry
    Financial Markets Industry
    Government Central/Federal industry
    Government, State/Provincial/Local Industry
    Healthcare Industry
    Industrial Products Industry
    Insurance Industry
    Life Sciences Industry
    Media & Entertainment Industry
    Professional Services Industry
    Retail Industry
    Telecommunications Industry
    Wholesale Distribution & Services Industry

  • + Customer size

    Very Small Business (Less than 50 employees)
    Small Business (50 to 99 employees)
    Midmarket Business (100 to 499 employees)
    Midmarket Business (500 to 1000 employees)
    Large Business (greater than 1000 employees)

  • + Languages supported

    Chinese (Simplified)
    Spanish; Castilian

  • + Countries/regions available for distribution

Technical information

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  • + Hardware/OS platforms

       IBM BladeCenter HSxx (Intel processor-based)
       System x
    IBM i 7.1
       IBM Systems: System i
       IBM Systems: Power
    AIX 7.1
       IBM Systems: System p
       IBM Systems: Power
       System x
       IBM PureSystems: PureFlex System and Flex System

  • + Software

    IBM Collaboration Solutions
       Messaging and Collaboration
          IBM Domino
       Social Software
          IBM Connections
    IBM Information Management
          Cognos Business Intelligence
          Cognos Express
       Information Management
          DB2 Enterprise 9
    IBM WebSphere
          PureApplication System
          WebSphere Cast Iron Cloud integration

Date last modified:    May 6, 2014


Contact information

Paul Foucher


SugarCRM Inc.
10050 North Wolfe Road
Cupertino, CA 95014
United States

+1 408 4546900

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