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FLEXTERA Front allows the Bank to create a wide network of presence points, at that, with the minimum costs associated with their launch, support and maintenance.

A point of interest of the solution consists in integrated support of DBO channels:

  • Internet banking for natural persons
  • SMS-banking.

The possibility for operative adjustment of user interfaces and pageflow allows to facilitate to the maximum extent and to regulate the process of entry of information, preparation of documents and other duties of transaction officers at the front office. This allows for establishment of the maximum efficient process of sale of the bank retail services.

Thanks to the in-built means of monitoring the solution allows to regularly execute assessment of performance of "sellers" of retail services, identify "bottlenecks" and efficiently eliminate the same.

The solution also provides for means of stimulation of sales, in particular, support of cross sales and repeated sales.

The front office solution FLEXTERA Front covers the entire range of retail banking services – sale and discharge of credits, handling of delayed credits, cash operations, information services, payments and transfers, deposits, plastic cards.

At the same time, thanks to the fact that modules of the solution are independent the bank may progressively increase the used retail solution in accordance with its strategy.

Business information

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  • + Functional details

    The integrated front-office solution Diasoft FA# Retail.Front represents a line of modules necessary for automation of operation of various presence points of the bank – from the simple point of credit sales up to full functional departments and additional offices as well as for organization of remote servicing of bank’s clients.

    The set of modules includes the following:

    • Acceptance and processing of requests for credits (consumer, auto, mortgage)
    • Scoring
    • Servicing of credit contracts
    • Servicing of deposits
    • Transfers
    • Remote cash office
    • Execution of transfers without opening of an account
    • Elements of the CRM system
    • Internet-client
    • SMS banking.

  • + Business problem

    Use of FLEXTERA Front allows to increase the quality of retail banking servicing on account of ensuring flexible adjustable electronic document flow and product line and in-built means for monitoring of efficiency of business operations of the bank. The Bank gets the possibility to provide its clients with a wide range of services, implementation thereof does not become a burden for the bank but is the source of competitive advantages.

  • + Business opportunity

    The centralized system for deployment of FLEXTERA Front in a multi-branch retail bank and low requirements to communication channels allows to fully support the possibility for territorial expansion of the bank.

    FLEXTERA Front gives the possibility for development of presence points of various scales and specializations, at that, the terms of launch and costs of organization and support of such presence point are extremely low.

    Thanks to the realized solution update technology in the course of work operation of bank establishments in the regime 24х7х365 is fully ensured.

    Due to successful ergonomics of the solution which has been designed taking into account typical tasks of transaction officers and unloaded from back office functions as well as on account of the possibility for adjustment (using the tools included in the set) of schemes and processes for fulfilment of retail operations of the bank a guaranteed high quality of operation is ensured even in case of relatively low qualification of users. At that, the well considered scheme for separation of access ensures the highest level of safety even in an extremely wide network of presence points.

    The multi-channel front office provides for combination of any communication channels and servicing of clients and the unified technology for processing of clients' orders in the face-to-face mode and in the remote banking mode allows to gradually transfer clients to electronic formats of service provision which are more innovative and beneficial to the bank.

    The solution provides for support of cross sales and repeated sales.

  • + Return on investment

    Implementation of the specialized front office solution allows:

    • to reduce costs of the retail bank for support of business in 2.7-4.5 times in comparison with the traditional schemes of operation
    • to reduce several times the time of servicing of the client and to fully remove the problem of waiting for servicing (queue)
    • to reduce by 30% personnel flow in subdivisions of the bank and costs for induction of new employees
    • to significantly increase the degree of satisfaction of clients (the statistically significant increase in number of clients is observed)
    • to use to the full possibilities of repeated sales and to use to the full such tool as cross sales.

  • + Competitive advantage

    FLEXTERA Front has a number of competitive advantages which include the following:

    • the 15-year experience of Diasoft in the area of bank automation in such a huge and fast moving market as Russian
    • the solution provides the widest functional features in its class – no similar set of functions is provided with any other solution, as a rule, banks have to buy several solutions at a time in order to ensure the set comparable as regard to functional
    • it has wide possibilities for flexible adjustment by users and has an excellent support on the part of the producer
    • it supports the possibility of work in various countries, with various national, language and cultural particularities, legislation, general banking practice
    • since it is produced in the Eastern Europe the solution has an advantageous price in comparison with its analogues from the USA and Western Europe.

  • + Industries

    Banking Industry

  • + Solution areas

    Financial Services/Banking
       Automated Solutions
          Point of Sales
       Customer sales & service
       Internet Banking
       Service to Sales (Front Office)

  • + Customer size

    Midmarket Business (100 to 499 employees)
    Midmarket Business (500 to 1000 employees)
    Large Business (greater than 1000 employees)

  • + Languages supported


  • + Countries/regions available for distribution

    Russian Federation

Technical information

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  • + Hardware/OS platforms

    AIX 5.3
       IBM BladeCenter JSxx (POWER processor-based)
       Hewlett-Packard servers (incl. Compaq)
    Linux family
       Cluster 1350
       System Cluster 1600
       Handheld Devices (all brands)
       Desktops and Notebooks (all brands, including ThinkPad/ThinkCentre PCs by Lenovo)
       SurePOS 500/600 Series
       Thin Clients (all brands)
       Hewlett-Packard servers (incl. Compaq)
       Other non-IBM servers
       Fujitsu Siemens servers
       Sun Microsystems servers
       IBM BladeCenter JSxx (POWER processor-based)
       IBM BladeCenter LSxx (AMD processor-based)
       Dell servers
       System x
       IBM BladeCenter HSxx (Intel processor-based)
       IBM BladeCenter JSxx (POWER processor-based)
       IBM BladeCenter LSxx (AMD processor-based)
       IBM Systems: System z
       System x
    Windows family
       Desktops and Notebooks (all brands, including ThinkPad/ThinkCentre PCs by Lenovo)
       Hewlett-Packard servers (incl. Compaq)
       Other non-IBM servers
       Fujitsu Siemens servers
       Sun Microsystems servers
       IBM BladeCenter LSxx (AMD processor-based)
       Dell servers
       System x
    Windows Server 2003
       Fujitsu Siemens servers
       IBM BladeCenter HSxx (Intel processor-based)
       IBM BladeCenter LSxx (AMD processor-based)
       System x
       IBM BladeCenter HSxx (Intel processor-based)
       IBM BladeCenter JSxx (POWER processor-based)
       IBM BladeCenter LSxx (AMD processor-based)
       System x
    z/OS 1.9
       IBM Systems: System z
    z/OS 1.11
       IBM Systems: System z
    AIX 7.1
       IBM Systems: Power

  • + Services

    Business Solutions: Application Innovation
    Business Solutions: Customer Relationship Management
    Business Solutions: Financial Management
    e-business Services
    Infrastructure Solutions: Internet Technologies
    Infrastructure Solutions: Services Oriented Architecture & Web Services
    Services: Integration

  • + Software

    IBM Information Management
       Information Management
          DB2 Enterprise 9
          DB2 Express 9
          DB2 for z/OS
          DB2 Universal Database for Linux
    IBM WebSphere
          WebSphere Application Server
          WebSphere Application Server - Express
          WebSphere Application Server Community Edition
          WebSphere Application Server for z/OS
          WebSphere Application Server Network Deployment
          WebSphere Enterprise Service Bus
    Non-IBM Software
       Other Relational Databases Products

  • + Storage devices

    Data Retention Storage Systems
       IBM System Storage DR450
       IBM System Storage DR550
    Disk Storage Systems
       IBM System Storage DS300/DS400
       IBM System Storage DS4000 family (formerly FAStT)
       IBM System Storage DS6000 family
       IBM System Storage DS8000 family
       IBM System Storage Enterprise Storage Server (ESS)
       IBM System Storage Enterprise Storage Server Model 750
       IBM System Storage Enterprise Storage Server Model 800
    IBM System Storage Area Networks (hardware)
    Network Attached Storage
       IBM System Storage N series
       IBM System Storage N3000
       IBM System Storage N3300
       IBM System Storage N3600
       IBM System Storage N3700
       IBM System Storage N5000
       IBM System Storage N5200
       IBM System Storage N5300
       IBM System Storage N5600
       IBM System Storage N5000 Gateway
       IBM System Storage N7000
       IBM System Storage N7600
       IBM System Storage N7800
       IBM System Storage N7000 Gateway
    IBM System Storage SAN File System
    IBM System Storage SAN Volume Controller
    IBM System Storage SAN
       IBM System Storage SAN Switch F08 (3534-F08)
       IBM System Storage SAN Switch F32 (2109-F16/F32/M12)
       IBM System Storage SAN b-type family
       IBM System Storage SAN m-type family
       Cisco MDS family
       IBM System Storage Express Model SAN switches
    IBM System Storage Tape Storage Systems
       IBM System Storage LTO Tape
       IBM System Storage TS3100 Tape Library
       IBM System Storage TS3200 Tape Library
       IBM System Storage TS3310 Tape Library
       IBM System Storage TS3400 Tape Library
       IBM System Storage TS3500 Tape Library
       IBM System Storage Enterprise Tape 3592 Subsystem
       IBM System Storage Enterprise Tape Library 3590/3494
       IBM System Storage Enterprise Tape Library 3592/3494
       IBM System Storage TS1120 Tape
       IBM System Storage Virtual Tape Server
       IBM Virtualization Engine TS7510/TS7520
       IBM Virtualization Engine TS7740
       IBM System Storage UltraScalable Tape Library 3584
       IBM System Storage Ultrium Scalable Tape Library 3583
       IBM System Storage Ultrium Tape Autoloader 3581
       IBM System Storage Ultrium Tape Drive 3580
       IBM System Storage Ultrium Tape Library 3582

Date last modified:    Jun 21, 2013


Contact information

Tatiana Igumensheva
+7 (495) 780-7575


Diasoft Ltd.
House 3, build.14, Polkovaya street
Moscow 127018
Russian Federation

+7 495 7807575

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