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These books and textbooks are available resources for teaching SSME-related courses.
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200 references hosted at San Jose State University.
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Alphabetical list, by author, with the top ten in bold: |
- Adams, John (1995/2000) Risk. Routledge, London, UK.
- Alter, S. (2006) The Work System Method: Connecting People, Processes, and IT for Business Results. Work System Press.
- Apte, U. (2007) Managing Information Economy: Current Research Issues (Annals of Information Systems). Springer.
- Bieberstein, N., Bose, S., Fiammante, M., Jones, K., and Shah, R. (2005) Service-Oriented Architecture (SOA) Compass: Business Value, Planning, and Enterprise Roadmap (DeveloperWorks). Indianapolis, IN: Pearson Education, IBM Press.
- Beinhocker, Eric D. (2006) The Origin of Wealth: Evolution, Complexity, and the Radical Remaking of Economics. Harvard Business School Press. Cambridge, MA.
- Boisot, Max H. (2002) Knowledge Assets: Securing Competitive Advantage in the Information Economy. Oxford University Press. Oxford, UK.
- Bryson, J.R., Daniels, P.W., and Warf, B. (2004) Service worlds: People, organizations, technologies. New York: Routledge.
- Chase, Richard B., F. Robert Jacobs, Nicholas J. Aquilano (2004) Operations Management for Competitive Advantage. Instructor Edition. Tenth Edition. McGraw Hill Irwin. New York, NY.
- Cohen, Linda and Allie Young (2006) Multisourcing: Moving Beyond Outsourcing to Achieve Growth and Agility. Harvard Business School Press. Boston, MA.
- Cross, R., Parker, A., (2004) The Hidden Power of Social Networks, Boston, MA: Harvard Business School Press.
- Davis, M., Heinke, J. (2003) Managing Services, Using Technology to Create Value. Boston, MA: McGraw-Hill Irwin.
- Davis, Mark M. and Janelle Heineke (2005) Operations Management: Integrating Manufacturing and Services. Fifth Edition. McGraw-Hill Irwin. Boston, MA.
- Denove, Chris and Power, James. (2006) Satisfaction: How Every Great Company Listens to the Voice of the Customer. USA: Penguin Group, Portfolio Hardcover.
- Fagin, Ronald, Joseph Y. Halpern, Yoram Moses, and Moshe Y. Vardi (2003) Reasoning About Knowledge. MIT Press. Cambridge, MA.
- Fitzsimmons & Fitzsimmons (2003) Service management. New York, NY: McGraw-Hill.
- Gadrey, J. and Gallouj, F., (2002) Productivity, Innovation and Knowledge in Services, New Economic and Socio-Economic Approaches. Cheltenham, UK: Edward Elgar.
- Glushko, R.J. and McGrath, T. (2005) Document Engineering: Analyzing and Designing for Business Informatics and Web Services. The MIT Press.
- Gronroos, C. (1990) Service marketing and management. Lexington, MA: Lexington Books.
- Gutek, Barbara A. (1995) The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions. Jossey-Bass Publishers. San Francisco, CA.
- Hefley and Murphy. (Eds) (2008) Service Science, Management and Engineering (SSME): Education for the 21st Century Springer
- Heracleous, Wirtz and Pangarkar. (2006) Flying High in a Competitive Industry Cost Effective Service Excellence at Singapore Airlines. New York, NY: McGraw-Hill.
- Herzenberg, S.A., Alic, J.A., Wial, H. (1998) New Rules for a New Economy, Employment and Opportunity in Postindustrial America. USA: Cornell University Press.
- Heskett, J., Sasser, W. E., and Schlesinger, L. (1997) The Service Profit Chain, New York, NY: Free Press.
- Inasiti, M., Levien, R. (2004) The Keystone Advantage. Boston, MA: Harvard Business School Press.
- Kelly, K. (1998) New Rules for the New Economy, 10 Radical Strategies for a Connected World. New York, USA: Penguin Books.
- Kuhn, Thomas S., (1996) The Structure of Scientific Revolutions, University Of Chicago Press; 3 edition
- Laudon, K., Laudon, J. (2003) Management Information Systems. Upper Saddle River, NJ, USA: Prentice Hall.
- Lusch, R.F. and Vargo, S.L. (2006) The Service-dominant Logic of Marketing: Dialog, Debate, and Directions. M.E. Sharpe.
- Lovelock, C & Wirtz, J. (2004) Services Marketing, People, Technology and Strategy. USA: Pearson Prentice Hall.
- Moulton-Reger, S. (2006) Can Two Rights Make a Wrong? Insights from IBM Tangible Culture Approach. Upper Saddle River, NJ: IBMPress.
- Normann, Richard (2001) Reframing Business: When the Map Changes the Landscape. Wiley, Chichester, New Sussex
- Perez, Carlota, (2003) Technological Revolutions and Financial Capital: The Dynamics of Bubbles and Golden Ages, Edward Elgar Pub
- Pink, D.H. (2002) Free Agent Nation. New York, NY. Warner Books
- Reichheld, F.E. (1996) The Loyalty Effect, The Hidden Force Behind Growth, Profilts, and Lasting Value. Boston, MA: Harvard Business School Press.
- Rogers, Everett M., (2003) Diffusion of Innovations, 5th Edition, Free Press
- Rouse, W.B. (2007) People and Organizations: Explorations of Human-Centered Design. Hoboken, NJ: Wiley Press.
- Rouse, W.B., Editor. (2006) Enterprise Transformation. Understanding and Enabling Fundamental Change. Hoboken, NJ: Wiley Press.
- Rust, Roland, Valarie Zeithaml, and Katherine Lemon (2000) Driving Customer Equity : How Customer Lifetime Value is Reshaping Corporate Strategy. Free Press.
- Sampson (2001) Understanding service businesses. John Wiley: New York, NY.
- Sasser, E. (1978) Management of service operations: Text, cases, and readings. Boston, MA: Allyn and Bacon.
- Sanford, L., Taylor, D. (2005) Let Go to Grow, Escaping the Commodity Trap. Upper Saddle River, NJ: Prentice Hall.
- Schneider, Benjamin and White, Susan S. (2003) Service Quality: Research Perspectives (Foundations for Organizational Science), Thousand Oaks, CA: Sage Publications, Inc.
- Spath, Dieter; Fnrich, Klaus-Peter (Eds.) (2007), Advances in Service Innovations Springer
- Spitzer, Dean R., (2007) Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success, AMACOM
- Stauss, B.; Engelmann, K.; Kremer, A.; Luhn, A. (Eds.) (2008), Services Science Fundamentals, Challenges and Future Developments Springer
- Sterman, John D. (2000) Business Dynamics: Systems Thinking and Modeling for a Complex World. Irwin McGraw-Hill. Boston, MA.
- Teboul, James (2006) Service is Front Stage: Positioning Services for Value Advantage. Insead Business Press.
- Terrill, C. and Middlebrooks, A. (2000) Market Leadership Strategies for Service Companies, Creating Growth, Profits, and Customer Loyalty. Chicago, Illinois, USA: NTC Business Books.
- Triplett, J.E. and Bosworth, B. (2004) Productivity in the U.S. Services Sector, New Sources of Economic Growth, Washington D.C., USA: Brookings Institution Press.
- Tushman, M.L., Oeilly III, C.A., (2002) Winning through Innovation, Boston, MA, Harvard Business School Press
- Utterback, James M. (1996) Mastering the Dynamics of Innovation, Harvard Business School Press; 2Rev Ed edition
- Weinberg, G.M. (1975) An introduction to general systems thinking. New York: Wiley.
- Womack, J.P., Jones, D.T. (2005) Lean Solutions. New York, NY: Free Press.
- Wooldridge, Michael. (2002) Introduction to MultiAgent Systems. New York: Wiley.
- Zeithaml, Valerie A. (2004) Service Quality (Relevant Knowledge). Cambridge, MA: Marketing Science Institute.
- Zeithaml, Valerie A., Mary Jo Bitner, Dwayne D. Gremler (2006) Services Marketing: Integrating Customer Focus Across the Firm. 4th Edition. McGraw-Hill Irwin. New York, NY.
- Zhang, Liang-Jie (2007) Modern Technologies in Web Services Research. IGI Publishing. Hershey, PA.
- Zysman, J. and Cohen, S.S. (1988) Manufacturing Matters, New York, USA: Basic Books.
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