|
 |
Academic Initiative > Skills for the 21st century >
Service Science, Management, and Engineering
|
|
|
|
 |
|
|
|
|
|
|
 |
IBM Institute for Business Value: Industry insights and reports
Leading-edge thinking, interviews, and practical insights available in podcast and report format and searchable across a wide
range of industries and business topics. |
|
|
SSME at San Jose State Univesity
SSME course
|
|
|
Paul Maglio at UC Merced;
MGMT 150 COGS 152
|
|
|
Ananth Srinivasan at University of Auckland
Business 703 Service Science
|
|
|
Kevin Ross at U California, SC;
ISM 270
|
|
|
Joseph Davis at University of Sydney, School of Information Technologies
INFO 5991 IT Professional Services, SSME
|
|
|
Bob Glushko and AnnaLee Saxanien, UC Berkeley;
INFO 210 Information and the Service Economy
|
|
|
|
Service Oriented Management and Engineering at LIUC University in Castellanza, Italy
Overview PDF (41KB)
|
|
|
 |
Almaden Services Research SSME course modules
This set of SSME course modules was developed by Almaden Services Research,
to provide instructors and students with introductory informational materials. The intention is to share them in an open community where
comments and contributions are welcome. |
|
|
|
Almaden Services Research SSME course modules |
|
- Course Overview and Module Descriptions
- Module 1: Welcome and Introduction to Service Science, Management and Engineering (SSME)
- Module 2: What are Services?
- Module 3: Service Systems
- Module 4: Considerations for the Management of Services
- Module 5: Productivity and Innovation - the productivity paradox
- Module 6: Introduction to Methods
- Module 7: Services Sciences, Management and Engineering Challenges, Frameworks and Call for Participation
|
|
|
|
|
|
