 |
|
Service Science: growing a good idea. Barto (October 12, 2006). Adapted from IBM internal use. |
|
 |
The emergence of Service Science: Toward systematic service innovations to accelerate co-creation of value. Spohrer and Maglio. |
|
|
Services Science: A new field for today's economy. Paulson (August 2006). IEEE Computer Magazine. |
|
|
Services Science special issue. Spohrer, Riecken et al (July 2006). ACM Communications. |
|
|
Serving the services. Dietrich and Harrison (April 2006). ORMS Today. |
|
|
Trends in Services Sciences in Japan and abroad. Hidaka (April 2006). The New York Times. |
|
|
A Theory of Enterprise Transformation. Rouse (April 28, 2005). Tennenbaum Institute. |
|
|
What is "Service Science?" Abe (March 8, 2005). Fujitsu Research Institute. |
|
|
Services Science: A new academic discipline? IBM Research (2004). |
|
|
Service worlds. Bryson et al (2004). Routledge. London, UK. |
Why Service Science, why now?
|
|
|
The product is dead, make way for the service. Grossman (January 2, 2008). The Inquirer. |
|
|
Training more IT 'versatilists.' Shian Waei (October 27, 2007). New Straits Times Online. |
|
|
American Science Plateau. Guess (July 20, 2007). Inside Higher Ed. |
|
|
Service Science: The next frontier in service innovation. (June 4, 2007). IBM Interview with Jim Spohrer. |
|
|
Specialists vs. generalists. Martin (April 5, 2007). CIO.com. |
|
|
Service Innovation: The Next Big Thing. Jana (March 29, 2007). BusinessWeek Online. |
|
|
Where is the U.S. economy going?. Maidment (March 28, 2007). Forbes.com. |
|
|
Advancing Tech through competition. Poole and Poucher (March 2007). University Business. |
|
|
How to bring our schools out of the 20th Century. Wallis and Steptoe (December 10, 2006). Time. |
|
|
Career watch. Maglio (November 6, 2006). Computerworld. |
|
|
"Next step" in science studies: The Web. Lohr (November 1, 2006). The New York Times. |
|
|
The emergence of Service Science: Toward systematic service innovations to accelerate co-creation of value. Spohrer and Maglio. |
|
|
Services Science: A new field for today's economy. Paulson (August 2006). IEEE Computer Magazine. |
|
|
The IT profession: 2010 special report. Fanning (July 13, 2006). ComputerWorld. |
|
|
- Hot skills, cold skills. Collett (July 17, 2006). ComputerWorld. |
|
|
- The world gets smaller still. Brandel (July 17, 2006). ComputerWorld. |
|
|
- Line between business and IT blurs. Pratt (July 17, 2006). ComputerWorld. |
|
|
Trends in Services Sciences in Japan and abroad. Hidaka (April 2006). The New York Times. |
|
|
A failing grade for the innovation academy. Chesbrough (September 24, 2004). Financial Times. |
|
|
On the uneven evolution of human know-how. Nelson (October 1, 2001). J. of Research Policy. |
|
|
Quality erosion in the services industry. Oliva & Sterman (2001). J. of Management Science. |
|
|
New rules for a new economy. Herzenberg et al (1998). Cornell University Press. Ithaca, NY. |
Press and Anouncements
|
|
|
IBM says Vietnam National University Adopted cloud computing infrastructure for SSME
RTT News, May 2008 |
|
|
Vietnam's New Collaboration Portal Goes Live on IBM Cloud, Accelerating Universities' Adoption of Service Science
CNN money, May 2008 |
|
|
IBM Launches Effort to Address Shortage of Hispanic Students in Technology Careers
CNN money, May 2008 |
|
|
IBM on Succeeding Through Service Innovation
Business Week, Nussbaum, April 2008 |
|
|
Global Leaders in Business and Academia Call for New Focus on Service Innovation
CNN Money, April 2008 |
|
|
IBM, Cambridge Push For Increased Funding For Service Innovation Information Week, K.C. Jones, April 2008 |
|
|
Partnership strenghthens research and training for service sector in Germany. Zuber-Knost (January 8, 2008). Karlsruhe Institute of Technology Press Release. |
|
|
An Official Measure of Innovation. Walters (April 20, 2007). BusinessWeek Online. |
|
How IBM is applying science. Radding (2006). Consulting Magazine.com. |
|
|
Will web services really transform collaboration? McAfee (Winter 2005). MIT Sloan Management Review. |
|
|
The value of inventive services. Rae (July 29, 2005). BusinessWeek Online. |
|
|
Developing New Services: Are You Ready for the Challenge? Ogilvie and Rae (May 17, 2005). Southern California Chapter of the Product Development Management Association event presentation. |
|
|
Xerox and N.C. State collaborate on business tech curriculum. Kolbasuk McGee (November 28, 2007). InformationWeek. |
|
|
Xerox Corporation: Xerox, NC State collaborate to advance research in service and innovation management. (November 14, 2007). TradingMarkets.com. |
|
|
IRL to drive real-world services innovation. (November 5, 2007). Moneycontrol.com. |
|
|
IBM helps to produce world-class Filipino engineers. Arceo-Dumlao (August 30, 2007). Inquirer.net. |
|
|
SOA goes back to school. Seeley (August 27, 2007). SearchSOA.com. |
|
|
IBM celebrates innovation and education at IIT Madras. (August 13, 2007). Moneycontrol.com. |
|
|
GSBPP Professor Co-Edits Research Anthology on Managing in the Information Economy. Honegger (August 1, 2007). Naval Postgraduate School News. |
|
|
|
Alberta government, IBM and University of Alberta to help organizations inprove. (July 5, 2007). Alberta Index. |
|
|
IBM partners NID, SPJIMR and NIM to develop SSME curriculum. (June 22, 2007). Network Computing. |
|
|
IBM partners with Tech schools for SSME curriculum. (June 21, 2007). OneIndia. |
|
|
A new academic discipline needed for the 21st century. Poole (April 6, 2007). Triangle Business Journal. |
|
|
IBM, Oracle team up to form consortium. Martens (March 28, 2007). PC World. |
|
|
Academic conference to focus on future of software industry. (March 27, 2007). HPCwire. |
|
New IT service courses aim to build new business Tech careers. Kolbasuk McGee (March 14, 2007). InformationWeek. |
|
|
IBM and ISB launch major services initiative in India. (February 7, 2007). ZDNet India. |
|
|
IBM opens global delivery centre in Viet Nam. (February 6, 2007). Vietnam Net Bridge. |
|
|
|
Innovative Company of the Year. McEachern (December 4, 2006). VARBusiness. |
|
|
IBM takes the guesswork out of services consulting. Hira and Goldstein (December, 2006). IEEE Spectrum. |
|
|
|
IBM to Help educate China's outsourcing pros. McDougall (November 14, 2006). InformationWeek. |
|
|
|
"Next step" in science studies: The Web. Lohr (November 1, 2006). The New York Times. |
|
|
Service Science: growing a good idea. Barto (October 12, 2006). Adapted from IBM internal use. |
|
|
Services Science: A new field for today's economy. Paulson (August 2006). IEEE Computer Magazine. |
|
|
|
Big Blue shift. (June 5, 2006). BusinessWeek Online. |
|
|
IBM wakes up to India's skills. (June 5, 2006). BusinessWeek Online. |
|
|
How IBM is applying science. Radding (2006). Consulting Magazine.com. |
|
|
The value of inventive services. Rae (July 29, 2005). BusinessWeek Online. |
|
|
IBM urges universities to go multidisciplinary. Watson (May 11, 2005). Computing Information Technology News. |
|
|
The new discipline of Services Science Horn (January 21, 2005). BusinessWeek Online. |
