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Service Science, Management, and Engineering


   

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Case studies
IBM Global Business Services: Business consulting case studies
Innovative thinking and original solutions based on the breadth of IBM's consulting experience, presented as case studies and searchable across a wide range of industries and business topics.
On Demand innovation case studies
Transforming business issues into business value reflected in case studies developed by IBM researchers teaming with some of the best industry and implementation experts.
Information technology services materials
Case studies, executive reports, news, and more on information technology service topics.
Real world challenges
Case studies, webcasts, related materials and resources for the Engineering Systems Solutions to Real World Challenges, a seminar series co-sponsored by IBM and MIT Engineering Systems Division (ESD). Each seminar shows how today's leaders and practitioners are using engineering systems and service sciences approaches to address complex problems.

SSME Highlights

Cambridge Service Science, Management and Engineering Symposium, White Paper

IBM Systems Journal, special issue on Service Science, Management and Engineering

Book Series; Service Science: Research and Innovations in the Service Economy, Springer (Pub)

New book: Service Science, Management and Engineering: Education for the 21st Century (Hefley, Murphy (Eds.)

New book, Services Science Fundamentals, Challenges and Future Developments, Stauss, Englemann, Kremer, Luhn (Eds.)

Frontiers in Service 2008


Related blogs

Jim Spohrer on SRIINet Services Innovation Community

Services Science and Innovation; By Prof. Robert A. Paton and Dr Stephen McLaughlin; Complex Services Innovation Research Network, University of Glasgow , United Kingdom

Irving Wladawsky-Berger

Douglas Morse