ID#: 4153
Solution name:
Esker DeliveryWare
Solution description:
Esker DeliveryWare intelligently automates inbound and outbound business document delivery, enabling companies to realize significant cost reductions through streamlined processes, paper work reduction, and enhanced customer service.
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Contact information
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Detailed solution description
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Esker DeliveryWare is the end-to-end business document delivery solution that automates the entire document life-cycle. Esker DeliveryWare enables companies to receive and send data and documents into, through and out of their enterprise applications to improve business-critical communication with customers, vendors, and suppliers. For greater efficiency of inbound and outbound document processes, Esker DeliveryWare eliminates paper intensive manual processes, significantly reducing costs while creating secure, compliant, and accountable document communication. Esker DeliveryWare addresses every phase of the document life-cycle. Using patented technology, Esker DeliveryWare captures, reads, routes, formats and transports information via fax, mail, email, PDF, web, print, XML, EDI, archive, or wireless. Esker DeliveryWare includes everything you need to automate document-based processes. The addition of Fax on Demand or Mail on Demand provides outsourced services that help eliminate the need for fax and mailroom infrastructure.
Functional description
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Esker DeliveryWare automates the exchange of critical business documents between customers, business partners, and suppliers — regardless of source, format, or destination. Esker DeliveryWare helps you manage all your business communication through a single and universal platform.
Competitive advantage
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The intelligent automation capabilities of Esker DeliveryWare make it the most comprehensive solution available for end-to-end electronic document delivery. With its unique depth of input/output functionality, Esker DeliveryWare offers complete integration with ERP and other systems for delivery of the documents that support day-to-day business operations.
In addition, Crystal Reports integration within the DeliveryWare Rules Designer provides professional reporting and document design capabilities using de facto standards and tools.
The Esker DeliveryWare offering includes Esker on Demand hosted mail and fax delivery services, which enable enterprises to benefit from Esker DeliveryWare automation without investing in and maintaining in-house mailrooms, telephony, and hardware.
Business problem
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Esker DeliveryWare eliminates manual processes involved in the exchange of business information with customers, partners, and suppliers ? such as manual data entry, faxing, mailing, and filing. In doing so, Esker DeliveryWare helps enterprises solve common problems related to manual business communication: slow processes, IT complexity, high postage and telecom costs, competitive pressures, human errors, and more.
Business opportunity
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Automation of document delivery with Esker DeliveryWare is applicable to any business process that involves the exchange of high volumes of business-critical documents, or any paper-intensive business process. Opportunities for efficiency gains with Esker DeliveryWare exist within sales administration, purchasing, cash collection, invoicing and cash collection, logistics and shipping, accounts receivable and payable, and other areas.
Esker DeliveryWare offers the opportunity to reduce costs associated with delivery of critical business documents. Traditional, hardcopy delivery methods (postal delivery or manual fax) are costly and time consuming. Costs of postage, print or fax supplies, labor, hardware (printers, fax machines, telephony), and ongoing maintenance limit the ability to improve efficiency and profitability. Esker DeliveryWare reduces costly manual processes involved in traditional document delivery.
Esker DeliveryWare offers added flexibility to improve relationships with customers, partners and suppliers by provide options for business communication with customers, partners, and suppliers. Esker DeliveryWare formats or re-formats documents and delivers business documents via the delivery method specified for each individual business associate.
Esker DeliveryWare is a middleware solution capable of communicating with legacy systems as well as the latest technology. Esker DeliveryWare implements easily within an organization?s existing IT infrastructure and provides communication capabilities between legacy systems and the latest in technology advancements.
Return on investment
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On average, Esker DeliveryWare payback time is less than one year, and often less than six months. At 12 months, typical ROI is 60%. Average cost per document is 72% lower with Esker DeliveryWare.
Representative ROI examples:
Purchasing process
Savings per 1,000 documents per month: $5,100
Payback in 7.3 months, 63% ROI over 12 months
Cash collection process
Savings per 1,000 documents per month: $8,700
Payback in 4 months, 198% ROI over 12 months
Sales administration process
Savings per 1,000 documents per month: $5,300
Payback in 6.3 months, 90% ROI over 12 months
Business information
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Target industries
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Consumer Packaged Goods
Professional Services
Management Consulting
Retail
Retail- Direct Marketing
Wholesale Distribution & Services
Wholesale- Services
Solution areas
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Consumer Products
Wholesale systems
Retail
Self- Service solutions
Wholesale Distribution
Business management systems
Countries/regions in which this solution is distributed
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Americas
Asia Pacific
Europe
Languages in which this solution is distributed
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English
French
German
Italian
Spanish; Castilian
Customer size
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Small Business (50 to 99 employees)
Midmarket Business (100 to 499 employees)
Midmarket Business (500 to 1000 employees)
Large Business (greater than 1000 employees)
Ready for the euro? Not applicable
Technical information
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Platform configuration
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Software and related services
Windows 2000
Other non-IBM servers
IBM System x (xSeries)
Windows XP
IBM System x (xSeries)
Other Windows
Dell servers
Services
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Consulting
Education & Training
Professional Services
