Ms. Arnold is Senior Vice President, Application Management Services, which provides clients with an integrated approach to managing their applications portfolios.
In her role, Ms. Arnold is responsible for the revenue, profit and growth of IBM’s Application Management Services (AMS) business worldwide. She also leads the ongoing build-out and execution of IBM’s Globally Integrated Capability model, which includes the GBS global delivery strategy, global centers of delivery and centers of competency, solutions asset development centers and other capabilities -- all designed for the benefit of IBM’s clients.
Ms. Arnold is a member of IBM’s Performance Team of senior executive leaders and has served on rotational assignments as a member of the IBM Chairman’s Strategy Team and IBM’s Technical Leadership Team. She brings more than twenty-five years of global leadership and IT client knowledge to her current position.
Prior to her current role, Ms. Arnold was General Manager, GBS Strategy, Global Consulting Services & SOA, Global Industries and Global Application Services. In that role, she was responsible for the development of the GBS strategy, as well as building and executing the organization’s industry capabilities and programs. In addition, she was the global leader for IBM’s consulting services organization and was responsible for the development and rollout of industry-specific solutions. She also led Global Application Services, where she managed the end to end sales and delivery of IBM’s Application Services offerings and was responsible for revenue, profit and client satisfaction worldwide.
As the IBM General Manager of Northeast Europe, including U.K., Ireland, Nordic countries, Germany, Switzerland, Austria, as well as Eastern Europe, Russia, the Middle East and South Africa, Ms. Arnold was responsible for the revenue, profit, and client satisfaction for the full range of IBM's information technology products, services and solutions. She and her organization worked with corporations, government agencies, educational institutions and small businesses to help them achieve competitive advantage through innovative technology solutions.
In other IBM roles, Ms. Arnold has held positions delivering worldwide revenue, profit, and client satisfaction of IBM clients in telecommunications, media and entertainment, and energy and utility industries. She also led IBM’s efforts in the emerging business areas of wireless computing and digital media.
As General Manager, IBM Global Services Australia and New Zealand, she was also responsible for revenue, profit and client satisfaction, and she led a team which delivered the integrated technology and systems for the Sydney 2000 Olympic Games. In addition, she was also chief executive, IBM Global Services Australia, a joint venture between IBM, Telstra, and Lend Lease. Her division of 10,000 professionals delivered solutions to the telecommunications, utilities, finance, and government industries.
Ms. Arnold played a key role preparing IBM clients for the Year 2000 transition as general manager, Global Year 2000 Services, Distribution Industry and Computer Services. At the same time, she was responsible for IBM’s outsourcing and systems integration services in retail and distribution, travel and transportation, and computer services industries.
Ms. Arnold serves on the Board of Directors for Cardinal Health, a global provider of products and services that improve the safety and productivity of health care. In that capacity, she serves on the Governance and Nominating committee, and she has also served on the company’s Audit committee and its Human Resources and Compensation committee.
Ms. Arnold began her career with IBM in 1981 in various positions in the northeast United States serving distribution and insurance clients. She holds an MBA from Syracuse University and a BS in business from Nazareth College, both in New York State. She serves on the board at the School of Management, Syracuse University. She is married and has two children.