IBM Service Management is a suite of products under the Tivoli brand that enables organisations to manage effectively the complex infrastructure required to support businesses today.
This IBM Redbook describes the best practices and methodology for planning, designing, deploying, and managing Electronic Software Distribution (ESD) and Operating System Provisioning (OSP) solutions in an on demand business environment.
This Executive Brief discusses how the MRO Software acquisition leverages the strengths of both companies to bring together the best of operational asset management, IT asset management (ITAM) and service management.
Register to receive a complimentary copy of the IBM white paper "Speed Deployment of Microsoft Windows Vista." A small team of IBM experts provide advice on enterprise-wide deployment of a new operating system, including best practices and technical tips.
