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European Tivoli University 2009

Tracks and Highlights

Service Availability and Performance Management

Tivoli solutions for Service Availability & Performance Management provide customers with the visibility, control and automation needed to assure service quality and reduce operations costs. Discover how to improve visibility into business service performance, and understand the impact of application, server, middleware, and network infrastructures on service health and the customer experience.

Learn how to integrate management across operational silos, staff, and tools and improve return on existing investments with Tivoli integrations and common tooling. Maximize productivity, control new spend, and improve mean-time-to-resolution with predictive analytics and root cause analysis, and policy-based workflow automations.

Storage

This track will provide students with a deeper understanding of the latest enhancements of the Tivoli Storage Portfolio like the newest Tivoli Storage reporting, monitoring and configuration tools such as IBM Storage Enterprise Resource Planner and the IBM Tivoli Key Life Cycle Manager.

Students will also learn the technical capabilities and benefits of interfacing to other IBM Storage products that compliment the Tivoli range such as IBM Content Management and the IBM System Storage Multilevel Grid Access Manager Software.

Students will learn how to bring HSM to Databases through the integration of TSM to the IBM Optim Solution.

Education for TSM for Fastback will also be included to provide a deeper understanding of its use and deployment scenarios in the real world.

Security

This track will provide students with a better understanding and deeper technical skills on the products and offerings in the latest Tivoli Security portfolio, to include new features, functionality and capabilities as well as integration and deployment scenarios.

Network Management

The Network Management track will provide technical presentations and hands on labs demonstrating management within the operational support systems stack. It will include best practices and product deployment experiences across the Fault Management, Performance Management (Wireline and Wireless) and Service Quality Management functions.

Service Delivery and Process Automation, Maximo

The products and solutions within this track provide a single role based service management platform to manage, inventory and execute client processes and work. This platform facilitates control of the client's processes and work by the enforcement of process standards and controls through defined and managed workflows, auditable approvals and escalations, and finally, but not insignificantly, this platform reduces cost and error by automating change, configuration, provisioning, release and asset management tasks.