Finding a Course
Q: How do I find a course?
A: Locate the course you are interested in. To do this either use Search if you know the course number or description, or Browse the online catalogue
Q: How do I check course availability?
A:
- Locate the course you are interested in, as described above.
- At the bottom of the course description page, there is a section called Date, Time, Location. This lists the latest schedule of courses.
- To the right of the schedule is either Open, Standby or Waiting List.
- Open - indicates that places are available.
- Standby - indicates that there are fewer than five places available.
- Waiting list - indicates that the course is full, but you can put yourself on the waiting list. Should places become available, you will be notified.
- Locate the course you are interested in, as described above.
- At the bottom of the screen you will see a 'Printer Friendly Version' button. Click on (symbol)
- The course description is displayed in a format suitable for printing.
- Press 'Ctrl + P' to bring up the Print dialog box. Select 'OK' to print a copy of the Course Description.
- Locate the course you are interested in, as described above.
- At the bottom of the screen you will see a 'Mail this page to a friend' button. Click on (symbol) Your browser's e-mail screen (Microsoft Outlook for Internet Explorer, or Netscape Communicator for Netscape) should appear.
- To send an e-mail using your browser's e-mail program, simply enter the e-mail ID for the person you want to send the information to and edit the text as appropriate and then send.
- To send an e-mail using your own e-mail program, copy and paste the contents of the e-mail to your own e-mail program and then send.
- Locate the course you are interested in as described above.
- At the bottom of the course description page, there is a section called Course Enrolment.
- Click on the down arrow tab to list the schedules and select the one you require.
- You will now be asked to enter the number of students you wish to enrol.
- Enter the number of students and press OK.
- An enrolment form now appears. Please enter all fields marked with an asterisk (*) and press the Submit button at the bottom of the form to submit your enrolment.
- When you receive confirmation of your enrolment, your Customer number will be included on your letter.
- Contact Thulisile Tshabalala in the IBM Training Department on 0800 112 555.
- To save having to recall your Customer number every time you order, register yourself as described above. That way your details will be included automatically every time you order.
- Your name and company
- Phone number
- Course code and course title
- Date Scheduled to attend
- New date (if rescheduling)
Q: How do I print out course descriptions?
A:
Q: How do I e-mail details of a course to someone else?
A:
If your browser's e-mail program has not been configured, your browser will ask you to configure your e-mail before your e-mail screen will appear.
Enrolling
Q: How do I enroll myself or an individual online for a training course?
A:
Please note: to help us process your order more efficiently, it is important to make sure you use the correct customer number. If you do not know your customer number, or need advice, see "How do I find out my Customer Number" below.
Q: I need a Customer number to enroll. How do I find out mine?
A: Why Customer numbers are important: To help us process your order more efficiently, it is important to make sure you use the correct Customer number. Some of our larger customers can have many Customer numbers. In order to make sure we invoice correctly, the Customer number you use must match the correct billing address.
If in doubt, you can check your Customer number as follows:Enrollment Status and Cancellation
Q: How do I find out the status of my enrolments online?
A: Please contact Thulisile Tshabalala in the IBM Training division on 0800 112 555.
Q: How do I cancel an enrolment online?
A:
You need to send an e-mail (shopeducation@za.ibm.com) or fax (Fax Number : +27 11 302 9250) addressed to the IBM Training department one week in advance for cancellation / rescheduling.
Please include the following details:
Joining Instructions
Q: How do I find accommodations?
A: For a list of accommodation closer to the training venue, contact IBM Training on 0800 112 555.
Directions
Q: How do I find directions?
A:
If you would like a map to one of the above mentioned destinations, please e-mail shopeducation@za.ibm.com (please state which map you need) and one will be sent to you shortly.
<