Skip to main content

Course description: Help Desk Fundamentals for IBM Lotus Notes Domino 8 (Online)

Overview

List of course details in a data table
Course code N8355 Skill level Basic
Duration 0.5 days Delivery type Web Based Training
Course type Public only    
Public price USD $100.00 plus tax  

As a Help Desk support representative, it is your job to provide basic information that users need to know to complete their daily work using the IBM Lotus Notes client. You will use available resources to find solutions to the most common Lotus Notes and IBM Lotus Domino 8 end user errors, problems, and most frequently asked questions relating to Lotus Notes, passwords, Location and Connection documents, Preferences, IBM Lotus Sametime troubleshooting, and any other issue that can be resolved in five minutes or less.

View this course in other countries

Back to top

Special note

IBM Education Advantage Program Eligibility:

  • Yes - IBM Education Pack - online account

Back to top

Audience

This basic course is targeted to IBM Lotus Notes 8 power users ready to become Lotus Notes 8 first-level Help Desk support representatives.

Back to top

Prerequisites

You should possess basic Microsoft Windows operating system skills, and extensive experience in using the Lotus Notes 8 client.

Back to top

Skills taught

After completing this course, you should be able to:

  • Describe the various parts of the IBM Lotus Notes infrastructure and identify resources for assisting users.
  • Assist users in securing Lotus Notes IDs with a quality password, and requesting a Lotus Notes user name change.
  • Assist users in managing and customizing the IBM Lotus Notes environment.
  • Assist users with basic security considerations.
  • Assist users with issues related to IBM Lotus Notes mail.

Back to top

Course outline

Topic 1A: The IBM Lotus Notes Infrastructure

  • The Lotus Notes and Lotus Domino Infrastructure
  • The Role of the Lotus Domino Server
  • The Lotus Domino Domain
  • The Lotus Domino Directory
  • Lotus Domino Directory Contents
  • Servers Subview
  • Messaging Subview
  • Replication Subview
  • Directory Subview
  • Policies Subview
  • Web Subview
  • Clusters Subview
  • Certificates Subview
  • Miscellaneous Subview
  • Supported Directory Services
  • Lotus Domino Named Networks

Topic 1B: End User Information

  • Collecting Client Hardware and Software Information
  • Collecting Connection and Communication Information
  • Collecting Server Information
  • Collecting Name and Address Information
  • Port Names

Topic 1C: Using the IBM Lotus Notes Log

  • The Lotus Notes Log File
  • How to Use the Lotus Notes Log
  • Topic 1D: Using IBM Lotus Notes Online Help
  • Lotus Notes Online Help

Lesson 2: Managing IBM Lotus Notes IDs

Topic 2A: IBM Lotus Notes IDs and Storage

  • Lotus Notes IDs
  • Options for Storing New User IDs
  • Backing Up ID Files
  • Smartcards and Lotus Notes IDs
  • Hints and Tips for Managing Lotus Notes IDs

Topic 2B: Requesting a Name Change

  • Lotus Notes Name Changes
  • How to Request a Name Change

Topic 2C: Managing User Passwords

  • Lotus Notes Passwords
  • Changing Passwords
  • Password Quality
  • Password Synchronization
  • How to Manage User Passwords

Lesson 3: Managing and Customizing the User Environment

Topic 3A: Managing the Open List

  • The Open Button
  • Customizing the Open List
  • How to Customize the Open List

Topic 3B: Customizing the Home Page

  • The Home Page
  • Changing the Home Page
  • Creating a New Home Page
  • Customizing the Home Page

Topic 3C: Protecting the IBM Lotus Notes Desktop

  • The Components of the Lotus Notes Desktop
  • The Desktop File
  • The Bookmarks File
  • Essential Files to Back Up
  • How to Protect the Lotus Notes Desktop

Topic 3D: Creating a New Default Desktop

  • Options for Fixing Corrupt Files
  • Hints and Tips for Desktop Issues
  • How to Create a New Default Desktop

Topic 3E: Customizing the Desktop Environment

  • Categories of Preferences
  • Basic Notes Client Configuration Preferences
  • Other Commonly Used Preferences
  • Topic 3F: Customizing Toolbars
  • Toolbar Preferences
  • Hints and Tips for Customizing Toolbars

Lesson 4: Introducing IBM Lotus Domino Security

Topic 4A: IBM Lotus Domino Security Levels

  • Primary Security Levels

Topic 4B: Renewing Certificates Before They Expire

  • Certificates
  • How Does Lotus Notes Use Certificates?
  • Safe Copy
  • Certificate Expiration and Renewal
  • Internet Certificates
  • How to Renew Certificates Before They Expire

Topic 4C: Investigating Application Security

  • Lotus Domino Application Security
  • Access Control Lists
  • Access Levels
  • Hints and Tips for Application Access Issues

Lesson 5: Identifying IBM Lotus Notes Mail Issues

Topic 5A: Contacts

  • Contents of Lotus Notes Contacts
  • Viewing Documents in Contacts
  • Business Card View
  • Add Contact Entries

Topic 5B: Configuring Preferences for IBM Lotus Notes Mail

  • Mail Preferences

Topic 5C: Responding to Mail When Out of the Office

  • The Out of Office Notification Feature
  • Delegating Access for Other Users to Enable Your Out of Office
  • Hints and Tips for Working with the Out of Office Notification Feature
  • How to Respond to Mail When Out of the Office

Topic 5D: Using Directory Catalogs

  • Directory Catalogs
  • Types of Directory Catalogs
  • How to Use Directory Catalogs

Lesson 6: Setting Up Mail File Replication

Topic 6A: Creating Mail File Replicas

  • Using Lotus Notes Remotely
  • Application Replicas
  • Types of Replicas
  • Hints and Tips for Replicating Mail Files

Topic 6B: Using the Replication Page

  • The Replication Page
  • Replication Page Display Options
  • Scheduled Replication

Topic 6C: Tracking Replication History

  • Replication History
  • Process for Updating Replication History

Lesson 7: Supporting Calendaring, Scheduling, and Instant Messaging

Topic 7A: Configuring Calendar Preferences

  • Calendar Preferences
  • Calendar Cleanup
  • Allowing Access to Schedules
  • Grayed Out Free Time
  • How to Configure Calendar Preferences

Topic 7B: Delegating Access to Mail, Calendars, To Do and Contacts

  • Delegating Access to Contacts
  • Options for Delegating Access
  • ACLs and Delegation
  • How to Delegate Access to Mail, Calendar, To Do and Contacts

Topic 7C: Creating and Managing Repeating Calendar Entries

  • Repeating Calendar Entries
  • Hints and Tips for Repeating Calendar Entries
  • How to Create and Manage Repeating Calendar Entries

Topic 7D: Adding Holidays to the Calendar

  • Predefined Holiday Sets

Topic 7E: Printing the Calendar

  • Calendar Printing Options
  • Hints and Tips for Printing Calendars

Topic 7F: Working With the Lotus Notes Sidebar

  • The Sidebar
  • Customizing the Sidebar

Topic 7G: Managing IBM Lotus Sametime

  • Preferences that Affect Instant Messaging
  • Location Document Settings that Affect Instant Messaging
  • Managing Lotus Sametime

Back to top

My IBM

We're here to help

Easy ways to get the answers you need.

or call us at
Call 1-800-426-8322

Open M-F 9AM-7PM ET.

Student center

Find the right course

Offers and more