Course description: Troubleshooting IBM InfoSphere Information Analyzer - Web Based Training

Note: This is a self-paced online course in which the Guided Tour Product Simulation requires no installations: Everything is through your IE 5.0+ browser. Please DO NOT make travel arrangements for this course. After you receive confirmation that you are registered, just follow the instructions to access the course.

This browser-based product simulation let's you "learn-by-doing" in a case-study scenario in which you solve a 'real-life' business problem - no installations needed just a browser and a passion to learn.

By the end of this training you'll have a better understanding of this InfoSphere product's terminology, an overview of its architecture, and a better understanding of how it can be implemented.

You can learn more about the FlexLearning library:

http://www-304.ibm.com/jct03001c/services/learning/ites.wss/us/en?pageType=page&c=a0011797

USA IBM Training Registrar:

Phone: (978) 899-2188

Fax: (978) 899-2188

e-mail: iiseduc@us.ibm.com

Before you enter the Guided Tour Product Simulation and troubleshoot a problem, this course will begin by talking about the Information Analyzer's architecture including its supporting databases, agent, and platform.

Then, we'll discuss some installation considerations and steps that should be performed after the installation.

Next, in a guided tour product simulation, you'll do the driving while we talk about how to configure Information Analyzer and Information Server and common troubleshooting techniques.

Finally, we'll take a look at some error messages and then talk about some standard or basic practices as well as tips and tricks to resolving potential issues.

Although this tutorial will address some particular environments' issues, it will tend to focus on problems that could occur across the board with Windows, UNIX, Linux, AIX, DB2, Oracle, SQL Server, various versions of Information Analyzer and Information Server, etc.

View this course in other countries

Training Paths that reference this course are:

• Information Analysis – Business Analyst/Data Steward

Back to top

IBM Education Advantage Program Eligibility

• Yes - IBM Education Pack - Online account

Back to top

This basic course is for:

• Technical professionals working with Information Analyzer (Typically not Business Analysts unless they are quite technical)
• Support teams to the Business Analyst
• People on the technical side working with WebSphere
• DBA's on the team
• UNIX Administrators (If IA is on UNIX or Linux)
• The person who has access to the file system and the logs

Back to top

You should have:

• A strong familiarity with the Information Analyzer (IA) tool.
• A working relationship with the WebSphere Application Server (WAS) person at your company (especially if you will be working with LDAP instead of using the internal registry
• A rudimentary understanding of the Information Server platform: For instance, IA uses DataStage jobs to run IA processes

Back to top

• Understand the basic architecture of the platform as it relates to troubleshooting
• Identify where the logs are located, what they're called, and how they can help you become aware of some of the most common issues and how to resolve them
• Validate proper configurations that link the various architectural pieces together
• Validate proper installation and configuration settings
• Further isolate troubleshooting issues to better resolve them and/or communicate them to IBM Technical Support or the Center Of Excellence

Back to top

• Architecture
• Installation Options
• Post Installation Steps
• Analysis Jobs
• Run Agent Manually
• Configuration Log into IS Web Console
• Project Level Administration
• A Second Configuration Within IA
• Useful Logs
• Patches
• Common Symptoms
• Capturing Logs in Director
• Issues and Resolutions Where to Find Help

Back to top

Mandatory: Learners must have a screen resolution set to a minimum of 1024 x 768 (1200 x 1400 recommended) and an IE 5.0+ browser

Back to top