Kursbeskrivning: IBM WebSphere Process Server V6.2 Problem Determination

In this three-day instructor-led course, students learn how to troubleshoot problems that may appear in an IBM WebSphere Process Server V6.2 environment.

This course teaches students various problem isolation techniques that can be helpful in troubleshooting runtime problems. Many of the methodologies introduced in the course are the same methods used by IBM consultants and IBM support teams to assist their customers.

This course is designed to help system administrators who work with WebSphere Process Server become self-sufficient and effective in discovering and resolving runtime problems. Topics covered in this course include gathering and analyzing various kinds of data, troubleshooting problems with components such as WebSphere Adapters and the Business Process Choreographer, and using various problem determination tools that are available for WebSphere users.

Hands-on lab exercises provided throughout the course are designed to reinforce the lectures, and give students the opportunity to put their newly learned problem determination skills into practice. The exercises cover skills such as collecting data with the IBM Support Assistant, analyzing event messages, and troubleshooting problems with long-running business processes and Service Component Architecture (SCA) applications.

To gain the greatest possible benefit from this course, students should have successfully completed IBM WebSphere Application Server V6.1 Problem Determination (WA571), (VA571), or (ZA571), or have equivalent experience.

For information on other related WebSphere courses, visit the WebSphere Education Training Paths Web site:

http://www.ibm.com/software/websphere/education/paths/

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This course is designed for system administrators.

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The students should successfully complete the following course or have equivalent experience:

• Administration of IBM WebSphere Process Server V6.2 (WB221) or (VB221) (Required)

It is also strongly recommended that students successfully complete IBM WebSphere Application Server V6.1 Problem Determination (WA571), (VA571), or (ZA571), or have equivalent experience, before enrolling in this course.

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• Describe key problem determination steps and error prevention strategies
• Identify and collect MustGather data for WebSphere Process Server
• Utilize the server logs viewer tool to read logging and tracing files
• Query failed events through Failed Event Monitor and resubmit the events after the problem is resolved
• Describe the unit-of-work scopes in the WebSphere Process Server environment
• Locate the system exception destination
• Validate business objects by using Service Component Architecture (SCA) declarations and BOInstanceValidator application programming interfaces (APIs)
• Examine the trace log to follow the navigation steps inside the business process engine
• Explain some of the common error messages associated with people assignment
• Isolate and troubleshoot WebSphere Adapter related runtime problems

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• Course introduction
• WebSphere Application Server problem determination basics
• Exercise: WebSphere Application Server problem determination tools overview
• Troubleshooting WebSphere Process Server
• Gathering essential data for troubleshooting
• Exercise: Collecting data using the IBM Support Assistant
• Troubleshooting the Service Component Architecture (SCA) runtime
• Exercise: Troubleshooting an SCA application with runtime errors
• Transactions in WebSphere Process Server
• Exercise: Transaction rollback behavior
• Troubleshooting event messages
• Exercise: Troubleshooting XML event data
• Business process choreographer problems
• Exercise: Troubleshooting a long-running business process
• Human task component problems
• WebSphere Adapter problems
• Exercise: Troubleshooting WebSphere Adapters
• Problem prevention and best practices
• Course summary

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