Kursen har inget datum. Ring vår kursbokning 077 186 10 37 för information om en privat utbildning.
Översikt
| Kurskod | TR611SE | Leveranstyp | Classroom
(Hands-on labs) |
|---|---|---|---|
| Kurslängd | 3.0 dagar | Kurstyp | |
| Listpris | Set by Partner |
This course is provides an understanding of key product features including the Service Desk, the Service Catalog, Service Requests, Incidents, and Problems. Students will work with the Service Desk and Service Catalog features through a combination of presentations, demonstrations, and guided hands-on practical sessions.
Målgrupp
This course is for the beginning user who will use Service Request Manager on a day-to-day basis.
Mål
- Describe the features and applications of IBM Tivoli Service Request Manager
- Explain the purpose and goals of the Request Fulfillment, Incident, and Problem Management processes
- Identify the purpose and goals of the Service Desk and Service Catalog and how they are implemented in IBM Tivoli Service Request Manager
- Handle an issue from initial report to resolution using the Service Desk
- Handle an order from creation to fulfillment using the Service Catalog