|Kurslängd||12.0 timmar||Leveranstyp||Self-paced Virtual Class|
|Listpris||Set by Partner|
NOTE: After you receive confirmation that you are enrolled, you will be sent further instructions to access your course material and remote labs. You will then have a 30 day window in which to complete your course. Within this 30 days, the self-paced format gives you the opportunity to complete the course at your convenience, at any location, and at your own pace. The course is available 24 hours a day.
If the course requires a remote lab system, the lab system access is allocated on a first-come, first-served basis. When you are not using the elab system, ensure that you suspend your elab to maximize your hours available to use the elab system.
NO EXTENSIONS FOR THIS COURSE WILL BE GRANTED.
There is no live instructor for this course, so it may not be appropriate for you if you require the guidance of a live instructor. In such cases, you should consider the instructor-led version of this course is IBM Lotus Domino 8.5.x Help Desk Troubleshooting (D8L36).
This course uses scenarios to instruct Level 2 IBM® Lotus® Notes® and Lotus Domino® Help Desk Support Representatives on how to troubleshoot Lotus Notes and Lotus Domino issues. You will be exposed to the actual types of calls and cases that they will be diagnosing and resolving on a daily basis. During the scenarios, you perform common Lotus Domino Administrator tasks; manage user workstations; and troubleshoot server, database security, and user database issues. You also troubleshoot mail routing and delivery, Lotus Notes mail, and replication issues.
Other courses you may be interested in:
This course is for the Lotus Domino and Lotus Notes Help Desk Level 2 Support Representative responsible for password security, Notes ID recovery, and troubleshooting minor issues, such as accessing a user's mail file, and managing Lotus Notes databases, replication, and web access.
Lesson 1: Introducing IBM Lotus Domino Help Desk troubleshooting
Lesson 2: Managing the user's workstation
Lesson 3: Managing server and database security issues
Lesson 4: Managing user application issues
Lesson 5: Troubleshooting mail routing and delivery
Lesson 6: Troubleshooting Lotus Notes mail issues
Lesson 7: Troubleshooting replication
For practical, hands-on training, labs are included at the end of select lessons. To reinforce the instruction, activities or Checkpoints are included at the end of select topics within a lesson.