Kursbeskrivning: IBM SPSS Data Collection Telephone Interviewing - ILO

NOTE: This is a live, instructor-led online course. Do not make arrangements to travel.

IBM SPSS Education is pleased to offer you our courses in an exciting learning format, Instructor-led Online (ILO). You are offered a similar experience to live classroom training, with the convenience of having it delivered directly to their desktop.

This course teaches the Telephone interviewers to understand, interact and manage the Telephone interviewing environment.

NOTE: Attendees that participate in the 'PASW Data Collection Scripting: (Survey Creation) Level I' will receive a FREE handout entitled 'PASW Data Collection Scripting (Survey Creation) Level I - Script for Telephone' that will enable them to integrate key Telephone functionality into the survey design.

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This basic course is for anyone responsible for conducting Telephone interviews with IBM SPSS Data Collection, as well as Supervisors that may need to understand and manage this interaction.

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For onsite delivery, you should have:

• access to a IBM SPSS Data Collection Phone server
• and a fully functioning IBM SPSS Data Collection Telephone installation

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Please refer to course overview.

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• Overview of the Interviewer Station used to conduct Telephone surveys
• Making contact with a Participant
• Conducting a Telephone survey and dealing with call outcomes
• Actions and options available once a survey has been completed

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