Kursbeskrivning: IBM SPSS Data Collection Administration Telephone for Supervisors SPVC

PLEASE DO NOT MAKE TRAVEL ARRANGEMENT FOR THIS SELF PACED VIRTUAL COURSE (SPVC). ONCE YOU ARE ENROLLED IN THIS COURSE, YOU WILL NOT BE ABLE TO CANCEL YOUR ENROLLMENT.

After you receive confirmation that you are enrolled, you will be sent further instructions to access your course material and remote labs. You will then have a 30 day window in which to complete your course. Within this 30 days, you will have 336 hours of elab time. The self-paced format gives you the opportunity to complete the course at your convenience, at any location, and at your own pace. The course is available 24 hours a day, but lab system access is allocated on a first-come, first-served basis. When you are not using the elab system, ensure that you suspend your elab to maximize your hours available to use the elab system. Once you have accessed the course, help is available Monday through Friday; questions will be responded to within 24 hours.

NO EXTENSIONS FOR THIS COURSE WILL BE GRANTED.

This is the self paced training version of "IBM SPSS Data Collection Administration Telephone for Supervisors" classroom course. This self paced training course is aimed at the Telephone room supervisors that need to understand and maintain all aspects of a PASW Data Collection Telephone environment. This knowledge extends to setting up and configuring the project and sample interaction, as well as the general administration of the Telephone system. Once a project has been deployed, the course will go into detail around Supervisor activities, maintaining and adjusting a project, and reporting on key telephone reports/statistics.

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This basic course is for anyone responsible for the maintenance of PASW Data Collection Telephone surveys in Telephone call center environment. It is aimed at the Telephone Supervisors that need to understand all the detailed aspects of a deployed project.

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For onsite delivery, access to a PASW Data Collection Phone server and a fully functioning PASW Data Collection Phone installation.

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Please refer to course overview for description information.

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• Managing access and rights to the IBM SPSS Data Collection Telephone environment
• Integrating sample records in a telephone project
• Understanding Quota's
• Adjusting key phone survey settings before data collection begins - including some key dialer components
• Supervisors learn how to monitor interviews and where appropriate the properties of the dialer that relate to PASW Data Collection Interviewer Phone
• Monitoring Interviewers, Interviews and the Dialer
• Perform key steps that relate to project maintenance:
  • Reporting and interpreting telephone performance
  • Reporting on survey data
• Setting up the telephone room environment to accommodate data collection

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